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Ira Ford Auburn

Auburn, MA

Overview
Reviews
Vehicles
4.6
716 Reviews
Call Dealership (508) 444-9898

780 Washington St

Auburn, MA

01501

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Showing 716 reviews

September 11, 2024

Always greeted with friendly staff that listens to your needs with service. Service work is always completed properly and timely. More

by Bob Dufault
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle DePold
Report | Print
Sep 13, 2024 -

Ira Ford Auburn responded

Hello Bob, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

September 07, 2024

The appointment process was easy. The service staff was friendly and took my vehicle in on time. The waiting area was clean with free Wi-Fi. My only suggestion would be to put in so More

by DW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Sep 11, 2024 -

Ira Ford Auburn responded

Thank you for taking the time to leave us a review and for your feedback about the vending machines! We look forward to your business with us again!

September 06, 2024

Garrett was a pleasure to deal with from start to finish. Getting auth for extended warranty and then actually waiting for parts to come in took much longer than anticipated. From day I brought it in unti More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Lavallee
Report | Print
Sep 09, 2024 -

Ira Ford Auburn responded

Hello Pam, we're happy you found our staff to be so supportive during your experience here at Ira Ford Auburn. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 24, 2024

You folks were very helpful despite us not buying our vehicle there.You kept excellent communication with us throughout the repair process. More

by golferjohnJT
Recommend Dealer
Yes
Employees Worked With
Garrett
Report | Print
Aug 25, 2024 -

Ira Ford Auburn responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Ford Auburn! We are always more than happy to assist you if anything else comes up. Take care!

August 19, 2024

Ira Ford Service always takes the time to do the job right! In our case it was The Works special. Well done!!! More

by jofcarcik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Lussier, Ryan Celli, Cameron Szalay
Report | Print
Aug 23, 2024 -

Ira Ford Auburn responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

August 18, 2024

The experience was stress free. The representative made searching for a new vehicle informative and helpful. More

by forrestgrenon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve, Kyle DePold, Keith Andes, Rocket Anderson
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Aug 23, 2024 -

Ira Ford Auburn responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 17, 2024

It's clean but waited 2 days to get estimate now wait to get work done More

by pseskevich@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle DePold
Report | Print
Aug 19, 2024 -

Ira Ford Auburn responded

Thank you for bringing this to my attention. I apologize for the delay in providing your estimate and the extended wait time for the work to be completed. I would appreciate the opportunity to address your concerns and improve our service. Please contact me—I look forward to resolving this for you. Shawnee Wandless General Manager swandless@irafordauburn.com

August 16, 2024

These guys (Garrett & the mechanic, sorry forgot his name) Awesome customer service !! Very knowledgeable, great guys!! Thank you for getting us fixed up and back on the road!! More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett
Report | Print
Aug 17, 2024 -

Ira Ford Auburn responded

Hi Ron, thanks for your praise and kind comments about Garrett and the mechanic. We are always more than happy to assist you if anything else comes up. Take care!

August 12, 2024

I called in the morning, got an appointment the same morning, picked up my vehicle that same afternoon. Very convenient. More

by brianmfradsham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Lavallee was Excellent!
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Aug 17, 2024 -

Ira Ford Auburn responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

August 10, 2024

IRA Ford is fantastic if your looking for a Ford dealer for service look no further!! More

by Jlg
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett
Report | Print
Aug 12, 2024 -

Ira Ford Auburn responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care

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