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Ira Ford Auburn
Auburn, MA
1,087 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,087 reviews
August 26, 2026
From the start their service center was pure class! They investigated my concerns and came to me and clearly explained them. All covered under warranty but would take a few hours to complete. So instea They investigated my concerns and came to me and clearly explained them. All covered under warranty but would take a few hours to complete. So instead of having me wait they ordered and paid for an Uber to drive me to my house 35 minutes away. Then when the repairs were completed they hand delivered my truck straight to my driveway! I have never received treatment like this from a dealership in all my years! Class class class! More
by anthonyforde
Employees Worked With
Ryan P
August 20, 2026
This place is awesome the care and customer consultation was really great the great detail in the video helps us know what and how the part is broken and how it will be repaired was really great the great detail in the video helps us know what and how the part is broken and how it will be repaired More
by dbohanon47
Employees Worked With
Zachariah Lussier
August 14, 2026
Reasonable service prices, great specials. Not pushy and very transparent in their assessment and recommendations for your vehicle. Great waiting area for those working remotely while your car Not pushy and very transparent in their assessment and recommendations for your vehicle. Great waiting area for those working remotely while your car is serviced. More
by thibedeaux
Employees Worked With
Jake
August 07, 2026
We bought with Ira Ford for several decades now. It's gone through some name changes and this version is excellent. You can book online for Service and we've bought with the same sales people for ye It's gone through some name changes and this version is excellent. You can book online for Service and we've bought with the same sales people for years and years. Service today was on-point with both vehicles we brought in More
by 38medals_batchf
Employees Worked With
Kyle Radziewicz, Bert Surrell, Zachariah Lussier
August 03, 2026
I have submitted numerous text to Ira Ford. No response. They had to order a part to repair my truck. Problem being it's on back order for weeks. Problem is I'm moving to Tennessee in weeks. I No response. They had to order a part to repair my truck. Problem being it's on back order for weeks. Problem is I'm moving to Tennessee in weeks. I requested a refund since I paid in full. More
by stvheuett
Employees Worked With
David Bleckley, Zachariah Lussier
July 28, 2026
Went in for routine maintenance and the customer service was Awesome. Definitely my new Ford dealer to go to. was Awesome. Definitely my new Ford dealer to go to. More
by XXSIGSXX
Employees Worked With
David Bleckley, Kyle Radziewicz, Stephanie Alderson, Anthony Palmieri, Garrett Lavallee, Liz Wykes, Bert Surrell, Jen Dubos, Zachariah Lussier
July 27, 2026
Excellent and comprehensive service. Ryan is a great service rep. Pleasantly surprised that they covered my Uber ride home and offered to deliver the truck back to me. I didn’t need to Ryan is a great service rep. Pleasantly surprised that they covered my Uber ride home and offered to deliver the truck back to me. I didn’t need to take advantage of the truck delivery back to me this time, but I may need to in the future. Will be back from my next service or issue when the time comes More
by Cbwinch
Employees Worked With
Ryan (didn’t catch his last name)
