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Ira Ford Auburn

Auburn, MA

4.8
1,083 Reviews

780 Washington St

Auburn, MA

01501

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Showing 1,083 reviews

August 07, 2026

We bought with Ira Ford for several decades now. It's gone through some name changes and this version is excellent. You can book online for Service and we've bought with the same sales people for ye More

by 38medals_batchf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Radziewicz, Bert Surrell, Zachariah Lussier
Aug 09, 2026 -

Ira Ford Auburn responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 03, 2026

I have submitted numerous text to Ira Ford. No response. They had to order a part to repair my truck. Problem being it's on back order for weeks. Problem is I'm moving to Tennessee in weeks. I More

by stvheuett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Bleckley, Zachariah Lussier
Aug 05, 2026 -

Ira Ford Auburn responded

We are sorry for this inconvenience, the refund is in progress, and we will be reaching out once we receive the refund check. David Bleckley Service Manager - Ira Ford Auburn dbleckley@group1auto.com

Aug 05, 2026 -

stvheuett responded

I trust you follow through. It's been 3 months.

July 28, 2026

Went in for routine maintenance and the customer service was Awesome. Definitely my new Ford dealer to go to. More

by XXSIGSXX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Bleckley, Kyle Radziewicz, Stephanie Alderson, Anthony Palmieri, Garrett Lavallee, Liz Wykes, Bert Surrell, Jen Dubos, Zachariah Lussier
Jul 29, 2026 -

Ira Ford Auburn responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

July 27, 2026

Excellent and comprehensive service. Ryan is a great service rep. Pleasantly surprised that they covered my Uber ride home and offered to deliver the truck back to me. I didn’t need to More

by Cbwinch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan (didn’t catch his last name)
Jul 29, 2026 -

Ira Ford Auburn responded

Hello, we're happy to hear you had such a positive experience with our team! We hope you have a great day!

July 22, 2026

Always have great service at this dealership. I highly recommend them..The service is always perfect! More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Burbank
Jul 24, 2026 -

Ira Ford Auburn responded

Hi Nancy, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 21, 2026

I had a difficult electrical issue with my truck that I knew could be a tall task. They seemed to have solved it! More

by jamest96gt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Wykes, Zachariah Lussier
Jul 22, 2026 -

Ira Ford Auburn responded

Hello, we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

July 11, 2026

Jake in the service department was great in both providing excellent customer service and getting my vehicle in to be serviced in a timely manner. I was exceptionally impressed with given a valet op More

by Bambini-2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake - Service Dept., Bert - Service Dept., Lauren Ostiguy
Jul 12, 2026 -

Ira Ford Auburn responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 29, 2026

Accurate estimation working on my vehicle. Friendly staff and thorough inspection whil I wad waiting. More

by mattjacobsguitar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Radziewicz, Anthony Palmieri
Jul 01, 2026 -

Ira Ford Auburn responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 26, 2026

Went in for oil change and was done in 45 mins. Prompt and friendly service. More

by patricia13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Think it was Jake
Jun 27, 2026 -

Ira Ford Auburn responded

Hello, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 26, 2026

Ryan went above and beyond customer service wise and the dealership amenities makes waiting for your car tolerable. More

by Qiplet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Jun 27, 2026 -

Ira Ford Auburn responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Ford Auburn. Feel free to reach out to us if you need anything. Have a wonderful day.

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