Ira Ford Auburn
Auburn, MA
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Customer service associates were extremely polite. They explained the service process completely. I received several phone calls and text messages updating the status of the repair. My only regret is They explained the service process completely. I received several phone calls and text messages updating the status of the repair. My only regret is not meeting the technician that did the work to thank him for the work he did. More
Dave in sales was wonderful. Very patient and accommodating and personable. I had to bring my vehicle into service for a minor fix, after less than a week of having my vehicl Very patient and accommodating and personable. I had to bring my vehicle into service for a minor fix, after less than a week of having my vehicle, and Service was also fabulous! In addition, when I had follow-up questions for the financing Department and parts department, they were very accommodating and patient. I didn’t feel like I was putting anyone out. I appreciated that! Overall, a great experience! I would definitely recommend Ira Ford! More
Excellent experience. Dennis Green was amazing and explained the entire process so well. Everyone in the the process of purchasing my new F150 were so helpful and informat Dennis Green was amazing and explained the entire process so well. Everyone in the the process of purchasing my new F150 were so helpful and informative ie: Andy and Ira! Thank you so much for making this a wonderful and enjoyable experience! More
No problems whatsoever with this dealer. Came in For diagnosis and service. Did everything I asked for and more. Highly recommend the professionals in the service department. Came in For diagnosis and service. Did everything I asked for and more. Highly recommend the professionals in the service department. More
Great service. Very timely. Nice professional people. They satisfied all my needs. From being to end top notch! I will be going back in the future! Very timely. Nice professional people. They satisfied all my needs. From being to end top notch! I will be going back in the future! More
I went in for service, Works package, on my 2021 Edge. It took well over 2 hours for typically half hour service. Even the service rep could not understand what took so long. It took well over 2 hours for typically half hour service. Even the service rep could not understand what took so long. More
Had my 2022 Ford Maverick in for service to cover a lot of recalls and was getting a terrible shake when I pressed on the gas. Zack in the service department had my truck in and out in the same day for my of recalls and was getting a terrible shake when I pressed on the gas. Zack in the service department had my truck in and out in the same day for my recalls and once the parts came in to fix the shake had me in and out in the same day as well. These guys are great and the service department is next level!! More