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Ira Ford Auburn

Auburn, MA

4.6
716 Reviews

780 Washington St

Auburn, MA

01501

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Showing 716 reviews

September 29, 2024

I was very happy about my experience at IRA Ford my sales man Pete was awesome More

by kdurant16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pete Mathieu
Oct 02, 2024 -

Ira Ford Auburn responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 29, 2024

Customer service associates were extremely polite. They explained the service process completely. I received several phone calls and text messages updating the status of the repair. My only regret is More

by Fbanfillelko74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José. Stephanie, Garrett
Oct 02, 2024 -

Ira Ford Auburn responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 27, 2024

Dave in sales was wonderful. Very patient and accommodating and personable. I had to bring my vehicle into service for a minor fix, after less than a week of having my vehicl More

by lindseye
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Haynes
Sep 30, 2024 -

Ira Ford Auburn responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Ford Auburn! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 25, 2024

They always do a great job servicing our Bronco. I would definitely recommend to anyone! More

by dannadeau33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Sep 29, 2024 -

Ira Ford Auburn responded

Hi, your wonderful feedback and rating mean a lot to us. We hope you have a great day!

September 24, 2024

I visited for my annual emission check and everything went on well. Bravo Joselito Rivera. More

by Kombo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joselito Rivera, Kyle DePold, Keith Andes, Rocket Anderson
Sep 29, 2024 -

Ira Ford Auburn responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 20, 2024

Excellent experience. Dennis Green was amazing and explained the entire process so well. Everyone in the the process of purchasing my new F150 were so helpful and informat More

by suthol
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Green, Andy, and Ira
Sep 22, 2024 -

Ira Ford Auburn responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Ford Auburn. Feel free to reach out to us if you need anything. Have a wonderful day.

September 20, 2024

No problems whatsoever with this dealer. Came in For diagnosis and service. Did everything I asked for and more. Highly recommend the professionals in the service department. More

by Jsk68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle DePold
Sep 22, 2024 -

Ira Ford Auburn responded

Hi, thank you for sharing your positive experience! Thanks again for the recommendation, and have an amazing day!

September 15, 2024

Great service. Very timely. Nice professional people. They satisfied all my needs. From being to end top notch! I will be going back in the future! More

by Grammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Alderson, Kyle DePold
Sep 20, 2024 -

Ira Ford Auburn responded

We appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!

September 12, 2024

I went in for service, Works package, on my 2021 Edge. It took well over 2 hours for typically half hour service. Even the service rep could not understand what took so long. More

by mahebert1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joselito
Sep 20, 2024 -

Ira Ford Auburn responded

Thank you for your feedback! The team apologizes for the extended wait during your service visit. They understand how frustrating that can be, especially for a typically quick service. Your comments will be shared with the service department to ensure better efficiency in the future.

September 12, 2024

Had my 2022 Ford Maverick in for service to cover a lot of recalls and was getting a terrible shake when I pressed on the gas. Zack in the service department had my truck in and out in the same day for my More

by Ehashey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack in Service 10stars
Sep 15, 2024 -

Ira Ford Auburn responded

Hi, thank you for your kind review; we are happy to pass along your comments to Zack here at Ira Ford Auburn! Please let us know if there is anything else we can do for you; we are more than happy to help!

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