Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Ira Ford Auburn

Auburn, MA

Overview
Reviews
Vehicles
4.7
815 Reviews
Call Dealership (508) 444-9898

780 Washington St

Auburn, MA

01501

Directions

By Type

Showing 815 reviews

March 03, 2025

Service dept was awesome, very professional. Being a first time customer I liked the check in process they have. More

by Lyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Lussier, service,
Report | Print
Mar 03, 2025 -

Lyn responded

I was very impressed with the way they did the 25 point inspection. I originally went in for an oil change. When the tech was doing the inspection he noticed that my brakes were pretty low, He took a video of the underside of my car, pointed out the breaks so I could see what needed to be done. Other dealerships I have gone to just told me my breaks were low & I had to take their word. They also sent a text explaining what needed to be done, and the reason behind it, along with the price of the service. I liked this much better then the service person coming over to me telling me what needed to be done and the price in front of the other customers. All I had to do was acknowledge if I wanted the work done or not, and send it back. It is more discreet between the service person & myself. Zach came over apologized for the the wait, but I understood since they were doing more then originally asked. He also said they had just ordered pizzas & asked if I would like some. Which I did. I also LOVED the coffee machine. It isn't your every day machine, or a pot just sitting there. This gives you so many options, expresso, cappuccino, cocoa, and vrs flavors of coffee. My only suggestion is they should have some chips or a few snacks to offer. I was there for approx 3 1/2 hours. I hadn't had breakfast and if Zach hadn't offered the pizza, they probably would have been picking me up off the floor. :-). Thank you Ira Ford for a pleasant experience.

Mar 03, 2025 -

Lyn responded

Lyn responded publicly on 3/03/25 10:10 PM I was very impressed with the way they did the 25 point inspection. I originally went in for an oil change. When the tech was doing the inspection he noticed that my brakes were pretty low, He took a video of the underside of my car, pointed out the breaks so I could see what needed to be done. Other dealerships I have gone to just told me my breaks were low & I had to take their word. They also sent a text explaining what needed to be done, and the reason behind it, along with the price of the service. I liked this much better then the service person coming over to me telling me what needed to be done and the price in front of the other customers. All I had to do was acknowledge if I wanted the work done or not, and send it back. It is more discreet between the service person & myself. Zach came over apologized for the the wait, but I understood since they were doing more then originally asked. He also said they had just ordered pizzas & asked if I would like some. Which I did. I also LOVED the coffee machine. It isn't your every day machine, or a pot just sitting there. This gives you so many options, expresso, cappuccino, cocoa, and vrs flavors of coffee. My only suggestion is they should have some chips or a few snacks to offer. I was there for approx 3 1/2 hours. I hadn't had breakfast and if Zach hadn't offered the pizza, they probably would have been picking me up off the floor. :-). Thank you Ira Ford for a pleasant experience.

March 01, 2025

Bert gave my husband and I such great service. Stephanie and the man that dropped me off at home were great too. Keep it up. More

by Bee M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert, Stephanie
Report | Print
Mar 04, 2025 -

Ira Ford Auburn responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

March 01, 2025

They did a good job I was just hoping to get my vehicle back sooner than it did. More

by kimhanson2965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Ostiguy
Report | Print
Mar 04, 2025 -

Ira Ford Auburn responded

Hi, thank you for your feedback. While I’m pleased to hear you received good service, I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit.

March 01, 2025

Please help. I received the paperwork for someone else's vehicle. Leandro Almeida. My name us Melissa Lomax. Please send the correct one to butterflylissa128@gma More

by butterflylissa128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn, Lauren Ostiguy
Report | Print
February 28, 2025

Very pleasant experience and easy to schedule appointments!! I will be back for all vehicle services More

by Mburdulis86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn, Lauren Ostiguy
Report | Print
Mar 02, 2025 -

Ira Ford Auburn responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 28, 2025

Very cordial and took care of any questions, very pleased, would recommend them to other potential customers. More

by Gehowell383
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Ostiguy
Report | Print
Mar 03, 2025 -

Ira Ford Auburn responded

Hi, we appreciate your positive review about your recent experience with us! Thanks again for the recommendation, and have an amazing day!

February 28, 2025

They are great Kyle is awesome all ways great to work with calls let’s u know update definitely will go back More

by holmes0830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Ostiguy
Report | Print
Mar 03, 2025 -

Ira Ford Auburn responded

Hi, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

February 28, 2025

Great experience my car was in and out very quick would recommend ira ford.bert was fantastic More

by PENAFLOR5409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert , Lauren Ostiguy
Report | Print
Mar 03, 2025 -

Ira Ford Auburn responded

Hi, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

February 28, 2025

The young woman who helped me was very honest and gave me excellent service. I had a great experience. More

by Tory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth wykes, Lauren Ostiguy
Report | Print
Mar 03, 2025 -

Ira Ford Auburn responded

Hi Tory, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Ford Auburn! We are always more than happy to assist you if anything else comes up. Take care!

February 27, 2025

Amazing service , everyone was great to deal with and the mechanic was top notch. I got my car back faster than expected More

by Akgodfrey91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex place , Lauren Ostiguy
Report | Print
Mar 02, 2025 -

Ira Ford Auburn responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

1
...
6
7
8
...
82