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Ira Ford Auburn

Auburn, MA

Overview
Reviews
Vehicles
4.6
673 Reviews
Call Dealership (508) 444-9898

780 Washington St

Auburn, MA

01501

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Showing 673 reviews

July 11, 2024

Absolutely horrible …. By far the worst service department I ever dealt with,,,, if I could lower than one star I would,,,,,, Do Not buy extra coverage for your vehicle,…. More

by Buddie22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anyone in service department , Lauren Ostiguy, Michael Nicoletti, Juan Tejada, Andrew Dupuis, Kyle DePold, Keith Andes, Rocket Anderson
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Jul 19, 2024 -

Ira Ford Auburn responded

Buddie22, We sincerely apologize for your negative experience. Your feedback is important to us, and we regret that your interaction with our service department fell short of your expectations. We take these matters seriously and want to understand your concerns better. Please contact our customer service department so we can address your issues and work towards a resolution. Shawnee Wandless General Manager swandless@irafordauburn.com

June 14, 2024

Very good team at Ira. Helped me with what I needed and they were fast and courteous to me. I give 5 stars! More

by tshea33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
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Jun 15, 2024 -

Ira Ford Auburn responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 11, 2024

Tonya greeted me with professionalism. She was very accommodating with the service time as well as taking care of a ride home from the dealership. Did not end there!! She also had my car d More

by lisa.smith006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya 5 star
Report | Print
Jun 12, 2024 -

Ira Ford Auburn responded

Hi, we're happy you found Tonya to be so supportive during your experience here at Ira Ford Auburn. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 10, 2024

In my experience, dealerships usually make your service experience at least a small step up from other mechanics but that was not the case here. There was nothing about this experience that would make me c More

by Amylkasik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Report | Print
Jun 12, 2024 -

Ira Ford Auburn responded

Thank you for your feedback, and I apologize that our service fell short of your expectations. We deeply regret any inconvenience you may have encountered. Would you allow us an opportunity to make this right and restore your trust as a valued client? Please reach out to me using the contact information provided. I look forward, to speaking with you to understand more about what took place during your experience. Tom Toppan General Manager ttoppan@southshorebmw.com

June 08, 2024

They're timely and professional. Very polite. I was always informed about what was going on. More

by tvazquez251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Flynn, Keith Andes
Report | Print
Jun 10, 2024 -

Ira Ford Auburn responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 03, 2024

Their service department needs a complete overhaul, it's one of the WORST dealships I've had to deal with, More

by snowplow1152001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lauren Ostiguy, Andrew Dupuis
Report | Print
Jun 17, 2024 -

Ira Ford Auburn responded

I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered with our services, and I would like to make amends to regain your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your visit. Michael Nicoletti General Manager mnicoletti@irafordauburn.com

June 01, 2024

Excellent at diagnosing hard to find problems and quickly fixing the problems. Communication from my service advisor and the assigned technician was great. More

by bruce_e_beverly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Lussier and Shawn R.
Report | Print
Jun 02, 2024 -

Ira Ford Auburn responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 29, 2024

The place is clean. The staff is polite and I was in and out in about an hour. Definitely recommend. More

by Egouin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Flynn
Report | Print
May 30, 2024 -

Ira Ford Auburn responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 24, 2024

I just had a great experience with the service advisor Tonya. She was great. She let me know how long it would be and she was right on. She even gave me a coupon which save me some cash. She was kind and More

by Gordie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
Report | Print
May 24, 2024 -

Ira Ford Auburn responded

We're delighted to learn about your positive experience and the great assistance provided by Tonya! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 24, 2024

From purchase to service this dealership is A+. Honest, reliable and fair. Also very respectful More

by beckiyerger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Haynes, Michael Nicoletti
Report | Print
May 25, 2024 -

Ira Ford Auburn responded

Congratulations on your new vehicle! We're thrilled to have delivered an exceptional sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

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