Ira Ford Auburn

Beginning of August 2013 purchased a Lincoln MKZ, due to an accident, returned to Langway within a month and purchased a Ford Escape. I felt like Queen for a day, the staff was extremely compassionate, con an accident, returned to Langway within a month and purchased a Ford Escape. I felt like Queen for a day, the staff was extremely compassionate, concerned, helpful, and knowledgable. Kudos to Langway Ford, you are a pleasure to work with, as a new customer or as a return customer. Congratulations to a fine dealership. More

I own a 2011 Ford Fusion which was purchased brand new from Langway as well as all service completed by Langway. While washing the car, I noticed there was a lug nut missing from the passenger side front from Langway as well as all service completed by Langway. While washing the car, I noticed there was a lug nut missing from the passenger side front and rear tires. Having all service competed by Langway, I called them to see if I could bring it in to have them check to make sure no damage had been caused by this as there was also a screeching/rattling sound coming from the rear tire. Russ told me to bring it by and they would take care of it. Once I arrived, Russ himself looked at my car and went out back to find lug nuts. He then drove the car around back to look it over. After a while, the car was driven back out front still missing a lug nut. Russ told me that they did not have any lug nuts in stock and that they would order one. The one lug nut that was replaced was rusted and was not the correct size and did not match the originals. Once this was pointed out, Russ stated that he would order two new lug nuts. I then asked if it was a good idea to drive off missing a lug nut, to which I was told it would be fine. I also asked what they found to be the cause of the noise I was hearing and was told they would look at it when I brought it back in in a couple of days when the lug nuts came in. After getting home, I took the tires off and looked myself - as I am mechanically inclined - and found the brake pads on the rear passenger tire to be completely worn down. They were worn so badly that the actual metal of the pad was wearing down. I then looked back at the service slips from prior oil changes and noticed that the last one showed the brake pads being in the "green" (requiring no service) and there was also a illegible note about 2 lug nuts. This service was performed 3,000 miles before this incident. The lug nuts in question were never pointed out to me by the employee that handed the paper and keys to me. After 3 days of not hearing back from the dealership I called and spoke to the service manager who told me they should have been in by now but were not yet. He told me he would personally call me when they arrived and should be in no later then the following day. I also asked how the brake pads could have been overlooked so severely during the last service as 3,000 miles would not wear down a brake pad from "green" to the state that they were in and he told me that the brake check is only of the outer pad and that sometimes the pads wear unevenly. I informed the manager that it was BOTH pads that were worn to the same degree, to which he replied that he did not know how they missed that. It was 2 weeks before I received a phone call from the parts department letting me know that the lug nuts were in - not the following day as I was promised. This dealership provided bad service by not tightening all lug nuts after oil change/tire rotation, not pointing out the comments about the lug nuts, sending me away from the dealership knowing there was a possible safety issue with my car, and taking an unacceptable amount of time to have parts come in. As my wife drives my car regularly and I often am traveling with my now 3 week old newborn, I take safety issues very seriously. I am shocked that the management of a dealership would allow a loyal customer to drive off of their lot with an unsafe family vehicle. I will no longer have my car serviced at this dealership, nor will I buy from them again, after the poor service I received stemming from an issue caused by the dealership themselves. More

I brought my Jeep Wrangler in for it's yearly inspection sticker because the dealership was close by. Service advisor Russ was very pleasant and got my paperwork started very quickly, the servic inspection sticker because the dealership was close by. Service advisor Russ was very pleasant and got my paperwork started very quickly, the service manager, Dave who is hear is new was very personable and helped get me in and out quickly, which I really appreciated. There was some free candy in the waiting room which was nice since I have a sweet tooth. I met a few other employees while waiting, they came into the waiting area and said hello. The place was busy with customers but every employee I encountered made an effort to stop and introduce themselves and chat, this shows me that they are not too busy to be nice or friendly. Will definitely be back for more routine maintenance! Thanks to a great staff! More

We had the pleasure of shopping for a new vehicle at Langway Ford. We had gone to other dealerships and had felt pressured but this was not the case at Langway. John Shaw was our salesman and he was fan Langway Ford. We had gone to other dealerships and had felt pressured but this was not the case at Langway. John Shaw was our salesman and he was fantastic! He was knowledgeable about all the vehicles we looked at and made our experience very stress free. We never felt pressured and he was so helpful in the decision making process. Our vehicle had to be ordered, John kept us updated as to where it was and when it would arrive. We also had the pleasure of working closely with Jim Langway himself, and he was as equally fantastic. He was very honest and made the whole car buying experience a pleasure. John and Jim went the extra mile for a special request that husband had made, and they and were happy to do so. I would highly, highly recommend purchasing your vehicle with Langway Ford, I will go anywhere else!! Sue and Eric Shea More

From the beginning to the end, our experience was outstanding. We were treated fairly, we were not pressured and everyone was honest. Everyone was helpful and patient with us. The finance manager mad outstanding. We were treated fairly, we were not pressured and everyone was honest. Everyone was helpful and patient with us. The finance manager made the sale easy and the owner even greeted us! It was well worth the trip from Cape Cod!! More

This has been the best car buying experience we have ever had. Great customer service, no hassles, no stress. Great Price, no haggling. If your looking for a great deal on a new vehicle and want a great c had. Great customer service, no hassles, no stress. Great Price, no haggling. If your looking for a great deal on a new vehicle and want a great car buying experience go to Langway and see Peter Miller. What an awesome salesperson, extremely knowledgable about vehicles and a great personality! More

Thank you Jim ,Harold and Brian at Langway Ford for going above and beyond my expectations on my new 2013 Ford F-150. I've been wanting a new truck for years , and this one was such a great deal I had to sa above and beyond my expectations on my new 2013 Ford F-150. I've been wanting a new truck for years , and this one was such a great deal I had to say YES. More

It finally happened, I purchased my first Ford Fusion SE. I love this car already. Sleek design, comfortable, roomy. Ill start off by saying John Shaw was the easiest salesman that I've ever dealt with. Here I love this car already. Sleek design, comfortable, roomy. Ill start off by saying John Shaw was the easiest salesman that I've ever dealt with. Here's why; $6000 off msrp. So I bought a $24,000 car for $18,000 (roughly). What a bargain. Who needs a down payment when Langway gives it to you and then some. Prior to the Fusion I leased a Chevy Malibu. When I brought it to Langway, John Shaw explained to me that they will accept the car, all I had to do was pay the miles I was over and the remaining monthly payments. That's what I expected. The kicker is they separated the two transactions. My Malibu was completely separated from my Fusion deal. HOW EASY IS THAT. Most dealerships work the two prices into the deal and confuse the customer. Langway does not. If your in the market for purchasing a new car go to Langway Ford in Aurburn MA. They have this kind of deal on every model car/truck they carry. One example is they are taking $8000 off msrp for the Ford Taurus. WHAT A DEAL, and WHAT A CAR :). My first Ford is now a Ford Fusion and as long as these deals keep happening ill always shop at Langway. Now this part is in recognition for John Shaw and every other employee that I bumped into while purchasing my car. John greeted me right away. Couldn't even get one foot in the door before John introduced himself. Awesome. Then he asked the greatest question of all, one that not all salesmen get right, "What car are you looking for"? I told John what my budget was monthly for the car and what car I wanted. It took him 30 seconds to find the car that I wanted that was potentially within budget. Most salesmen will give you the run around and just get you into a car just to say they showed you something. The car John Shaw test drove me in was the car I walked away with :). Lets just say their neighboring dealerships did not do that. I even asked John if their was a version of my car with the navigation system that was still in budget. John showed me the car with the navigation in it but it was much more expensive. He was honest and said you know this may not be in your budget considering its more expensive. I said that's ok lets go to the other model then I don't need navigation yet. Most salesmen would just say hey lets go run some numbers and it NEVER EVER comes to the price you expect. So you waist your time. But not at Langway. It roughly took hour n half to complete the deal, paperwork included. Record timing I might add. John Shaw was the most laid back salesmen I've ever seen, who would've thought. Most salesmen are in your ear the whole time "buy this car, buy this car, buy this car". Not John, he showed me the car I wanted, laid the deal on the table and that was that. NO NEGOTIATIONS!!!! FINALLY. Buying this car was like going to a store and buying a t-shirt. THAT SIMPLE. Obviously everyone will have a different experience and may not be satisfied with their deal, but how can you argue when a simple man like John Shaw comes up to you and says "We are taking $6000 off msrp right away". No brainer. John this is not only the car that I've always wanted, but you've impacted my family greatly. I have a 10 month old daughter, so every penny counts. Its not often you can say that the buying experience at a dealership impacts ones life this much to even bring a slight tear to ones eye. Did I forget to mention that when I picked up the car John had even more good news for me. Mr. Langway offered me a flat $10 for every oil change I have on my Ford Fusion SE as long as I own it. WHAT A MONEY SAVER! I never thought Id say this but im actually saving money by owning this car. This wouldn't have been possible without John Shaw. Did I say his name enough JOHN SHAW JOHN SHAW JOHN SHAW. One last thing that made the experience well worth it, was the next day when I picked up the car, anyone that I ran into they knew my name. Felt like I belonged their. :) THANKS EVEYONE. I hope I didn't leave anyone out, but thank you to John Shaw and Mr. Langway. Regards, Ben Petit p.s. Mr. Langway PLEASE READ THIS TO YOUR EMPLOYEES AT YOUR NEXT STAFF MEETING. John Shaw and all your staff members deserve this recognition. And yes I mean you Mr. Langway you should read it aloud :) means more coming from a man such as yourself. Thanks again everyone!!! More

*BEWARE* *BEWARE* *BEWARE* So I went in to look at a *BEWARE* *BEWARE* *BEWARE* So I went in to look at a used F150 that I saw on their website. The first salesperson that I dealt with was Justin who *BEWARE* *BEWARE* *BEWARE* So I went in to look at a used F150 that I saw on their website. The first salesperson that I dealt with was Justin who could not be bothered with me and took me for a 3.4 mile test ride loop and was not going to let me take the truck up on the highway. I was utterly disgusted with the service I received. But I wanted to look at a Dodge Ram that they had on the lot as well. So I requested a different salesperson and this is where I met Dave. He was fantastic and I ended up making a deal that night on the truck. I had noticed a few issues with the truck on my test drive and he assured me the they would be taken care of when I picked up the truck. Justin made things painless with financing the truck and explained everything out very well. I left the dealership with my new truck feeling very satisfied. That is where the positive feedback ends. When they "Detailed" the truck they wiped everything with a solution that had the consistency of tire shine and left every hard surface inside the truck feeling greasy including both the accelerator pedal and the brake pedal as well as the steering wheel; real safe. Once I got the truck home I notice that the passenger side tail light was cracked. Also a coolant leak appeared and a shake in the steering wheel was not addressed that I had pointed out. I replaced the tail light since it was cheap enough only $30. I called Dave that Monday morning and he scheduled me in on Monday night. They cut me a check for the tail light and Russ in the service department told me that it was just a simple seal that it was not a big deal and I could continue to drive the truck until they could get me in the following Tuesday. That Friday I was on my way to the cape and in traffic the truck lost enough coolant to develop an air pocket in the cooling system and it started to over heat. luckily had had some basic tools with me to fix it on the side of 495 at 9pm. Monday leaving work the misfire that they supposedly after I pointed it out to them on my initial test drive showed up so I brought the truck in that night and they could not get me a loaner vehicle. They had the truck for a week. The only way i could get any information on the truck and what they were finding was by calling. When I got the truck back they had apparently fixed the leak as well as put two new tie rods in and put new spark plugs in, as well as putting a dent in the door, covering the interior with grease, damaging both sway bar endlinks, cracking the driver side tail light, and putting close to 75 miles on the truck. I filled the gas tank when I left the dealership and after doing the math that 75 miles was very rough resulting in 9.2mpg when i was averaging 15.1. I got the truck back and immediately noticed that the leak was not fixed I called on Monday and was told that they could not get me in till the following Tuesday but Russ promised a loaner vehicle. I called Monday and made sure I would have a loaner when I dropped the truck off that night and was told that they would see if they could find me one. It took me calling the general manager Scott Webber for them to get me a loaner. So I went in to find that the loaner was an Enterprise rental car that I had to wait for over and hour for and that I had to put the $300 security deposit on my credit card. They had the truck for almost another week and the same routine, I could only get any information by calling them. When I picked up the truck I was happy to see that the leak was fixed. But that was it, the end link was still broken, and the taillight was still leaking. Their service department is downright awful and can not be trusted. I called Justin and had him refund the cost of the extended warranty because I want to cut all ties with Langway Ford. But i then had to wait almost two months for the refund to come in, but that was not without having to threaten with a lawsuit and the BBB to get them to get me the money. Because I could not trust the service department to fix anything without about damaging other parts in the process I replaced the sway bar endlinks myself. When I jacked up the front end of the truck to change them, I discovered that both front wheel bearings where bad as well. That caused me to go through the rest of the paper work. That is where I came to the inspection report for the state inspection sticker. How can they put a passing sticker on a vehicle with bad front end parts. I also noticed they some how bypassed the OBD-2 readings. They put a sticker on a vehicle that was not safe for the road. If you feel that Langway Ford is the dealership for you, Make sure you get the general manger, Scott Webber, business card. Talking to him was the only way that I was able to get anything done More

This dealership exceeded all expectations. Langway Ford was recommended by a friend and I have also heard a local buzz about having great prices. Sales staff was extremely friendly and helpful. I have nev was recommended by a friend and I have also heard a local buzz about having great prices. Sales staff was extremely friendly and helpful. I have never had a car buying experience made so easy. I felt welcome and I was treated as a valued customer and not just a number. Langway Ford has changed the car buying experience for me and I recommend it to anyone who is in the market. More