Ira Ford Auburn

We were looking to buy a new car. We drove the 2002 Buick for 12 years. My wife suggested a Ford Focus Hatchback. ("it's cute"). I knew I wanted to go to Langway Ford after reading their adds and ta Buick for 12 years. My wife suggested a Ford Focus Hatchback. ("it's cute"). I knew I wanted to go to Langway Ford after reading their adds and talking with other people who had bought cars from them. Our salesperson (Josh Voisine) was extremely helpful. Asked what we didn't want in a new car and directed us to a 2014 Focus. We test drove the car and were pleased with the comfort and ease. No hassles, no extreme sales pitch, no trying to get us to buy "up". Josh explained everything in detail. We picked the car up two days later, again, no hassles. Josh went over everything he had already explained and my wife drove off in her new car. I would highly recommend Langway Ford over other dealerships and am proud to tell family and friends about the great experience we had. More

We were so impressed by how easy and non-stressful our buying experience was at Langway. Our salesman, Jack, worked with us to find the right truck for our budget which included the options we wanted. W buying experience was at Langway. Our salesman, Jack, worked with us to find the right truck for our budget which included the options we wanted. What a pleasure it was buying at Langway! More

My sales representative David Hanes is a very professional and courteous gentleman. He’s a man of integrity and accountability. As a result I can rely on and trust Dave because of his qualities professional and courteous gentleman. He’s a man of integrity and accountability. As a result I can rely on and trust Dave because of his qualities as a sales person, the service he provides and his reliability to communicate in a caring manner is what I admire most about him. I will recommend Dave to everyone I know and have already done so on many occasions, as this is the second new vehicle I purchased from him at Langway Ford in two years. I want to thank Dave for such great service and Langway for employing an individual like him. I do however want to address an issue, not a reflection on Dave but a suggestion and complaint toward Langway Dealership; I do wish Langway would honor their rebates even though it has changed over a day period. This didn’t make much sense to me, as I understand these rebates do not have a listed expiration date, and sales persons are not informed of the rebate expiration until the day of. This is not a good approach, but a deceptive sales tactic to make or force a customer to buy a vehicle that day because tomorrow the rebate may not be offered. As a dealer these rebates are what help drive business I get that, but what drives business even more is a clear offering to allow customers the freedom to make a decision given a timeline for the rebate being offered. This, in my opinion would increase business even greater because the choice or decision is put back into the customers hands and the customer doesn’t get uncomfortable about the decision but more likely to with less pressure. It’s not a small purchase, therefore makes sense to offer a clear rebate timeline, unlike small purchases. As a result I had to pay $500 more for the vehicle because of this policy or lack of and not happy; again not a reflection on Dave but due to Langway’s policy. I feel that Langway should honor the rebate or accommodate me as a customer as I was ready to purchase the vehicle during the rebate offering but wanted to mull it over a few days and then was deterred by inclement weather, only to find out a day later the rebate was no longer offered. If I knew when the rebate expired I would have made the choice either way but then be ok with the additional $500 by my choice knowing that it expired pre-hand. Instead lost out because I was not given the choice, it's at this point not even the money its the principal, I believe you get my point here and hope that Langway considers this suggestion and comment. It appears that it means more to Langway to get the additional $500 than to satisfy me as a customer, because when asked, after being a return customer they wouldn’t accommodate me and honor the difference. More

My experience with this dealership and especially Jack Fino was wonderful. It was the best experience I ever had purchasing a car. I always feel sick having to look for a car. I tend to find the dealershi Fino was wonderful. It was the best experience I ever had purchasing a car. I always feel sick having to look for a car. I tend to find the dealerships that I have dealt with in the past, made me feel smothered and pushed into a price I was not prepared to spend and felt pressured. This was not my experience at Langway Ford. I saw their add in the paper and was pleased to see it was a truthful add. Everybody from the Sales consultant to the GM and Finance Agent was extremely helpful and pleasant. I have already recommended Langway Ford to several friends. More

My experience at this dealership was one that both myself and my Grandmother have ever had. I am 20 years old and this was my first time buying a car. I had been researching local dealerships and car lots and my Grandmother have ever had. I am 20 years old and this was my first time buying a car. I had been researching local dealerships and car lots and came up with some dealerships that I wanted to visit that were around the area that I live in. I went to Imperial in Mendon, MA and had the worst experience, my experience was so bad that I wanted to stop car shopping and continue to drive my 2000 plymouth neon that had 184,000 miles on it. However, I decided to go to Diamond Chevrolet in Auburn,MA. Again I was disappointed as there advertisements and the information that they gave us about a certain vehicle that I was interested in was untrue. I was discouraged and just wanted to go to a used car lot and look for a car instead. However, we saw langway ford just up the street and decided to go in. Right when we walked in it was completely different from any of the dealerships I had been to. There were so many people wanting to buy cars and/or picking up the new cars that they just bought. I looked at the reviews online and with fewer reviews than Diamond Chevrolet they had a better rating. Diamond Chevrolet was completely empty and could be compared to leaches because we were the only customers in their everyone wanted to make a sale. Dick Finnelly sat us down at his desk and we told him what we were looking for and to see if he could help us out in any way. He was a very friendly sales man that helped us immensely. I could not thank him enough as he just sold me a 2009 Ford Focus that I am absolutely in love with. I never thought I would be a Ford owner however I am so happy that I am. Langway Ford takes car of there customers and cares deeply about customer service. They are the only dealership that have their owner right their in the store and who actually talks to their customers like they are human beings and doesn't try to take advantage of them. Although I am only 20 they didn't try to take advantage of me like other dealerships had in the past and I respected that very much. I am very pleased with this dealership and I know that anyone who goes to this dealership will have a great experience just like I did. More

awesome, excellent, fantastic, phenomenal, ecstatic, extravagant, amazing, stress free, spectacular, professional, joy ride, fun. This is how I feel about my experience at Langway ford. Jim and Jack whe extravagant, amazing, stress free, spectacular, professional, joy ride, fun. This is how I feel about my experience at Langway ford. Jim and Jack where excellent in helping me find a new car! thank you! :) More

My wife and I traveled to Auburn from Chicopee to purchase a 2014 Ford Fusion that we had driven the week before. The salesman, Dick Fennelly was very helpful, answered all our questions and presente purchase a 2014 Ford Fusion that we had driven the week before. The salesman, Dick Fennelly was very helpful, answered all our questions and presented us with a fair offer on the car. We bought the car. Unfortunately, when we returned home we found scratches on the front bumper. Langway was very quick to have the car returned and plans to correct the problem to our satisfaction. I appreciate this. Also, we had a number of conversations with the sales manager and the owner during our stay there. They are very friendly and helpful. The steep discount brought us to the dealership and we were not disappointed. More

They were all very friendly and went above and beyond to put me in the vehicle that I really wanted. It was a good first time buying at a dealership experience. put me in the vehicle that I really wanted. It was a good first time buying at a dealership experience. More

Hear Ye! Hear Ye! Spread the word! Pete Mathieu is back with Langway Ford! Good to see him working the front desk again as a sales manager! Pete has been in the automobile business for years and tho back with Langway Ford! Good to see him working the front desk again as a sales manager! Pete has been in the automobile business for years and thoroughly understands it from both the dealer and customer side! Pete trains his sales team to be open, honest and thical. He ensures all customers are treated with respect. I have read some negative reviews but everyone should understand this is a 2-way deal. If customers have unrealistic expectations about the value of their trade or demand more from a dealer than they are obligated or should provide, it will not be a good experience. Pete understands this and most importantly, makes sure his sales staff does as well. Trade values are explained and easily understandable. Dealers are not charity organizations, they need to make money to support their employees and the families they feed. Pete and his team are happy to explain how all this works. Give them a shot- I'm sure you will be as impressed as i am every time I walk in. I would never buy a vehicles from anyone other than Pete Mathieu or someone on his staff. As a fleet buyer of many vehicles, I have always appreciated the respect Pete's team has shown me. They spend as much time as needed to intelligently answer questions and offer alternatives to any equipemnt specification concern. They respect my time and don't waste it! Thank you Jim Langway for enticing Pete back with you! Now, keep him this time! More

My husband & I checked with several dealerships in CT and was not satisfied with the way we were treated and looked at Langway Ford who was extremely friendly and helpful with what we were looking for. W and was not satisfied with the way we were treated and looked at Langway Ford who was extremely friendly and helpful with what we were looking for. We ended up purchasing our 2013 Ford F-150 ecoboost supercab from them on 1/29/14. I would highly recommend them to my friends and family members. When I am ready to purchase again we will return to this dealership over any other's. More