Ira Ford Auburn

Stress free no hassle deal! Scott Webber and his whole sales dept team made our trade in for a pre owned 16 Ford Explorer a stress free transition and a fair honest deal for both Scott Webber and his whole sales dept team made our trade in for a pre owned 16 Ford Explorer a stress free transition and a fair honest deal for both parties. My wife absolutely loves her pre owned Explorer that like all of their pre owned inventory are in excellent clean condition and low mileage. We needed an owners manual and he had one for us the next day, To many it may seem like a small thing but to me it's the small details that make a world of difference to us and that they remembered to get it for us so quickly means they listen to their customers and now a days that's huge! I would recommend to all my friends and family to go see Scott and team at Prime Ford in Auburn Ma when they are in the market for a new or pre owned vehicle or for any service work, they really are a top notch state of the art facility and we are extremely happy with our new purchase! More

Great service David Rizk and Glen Sweeney we’re outstanding! I went in for a recall. I was only there for 2 hours. They also replaced my air filter which I was un David Rizk and Glen Sweeney we’re outstanding! I went in for a recall. I was only there for 2 hours. They also replaced my air filter which I was unaware that I needed a new one. More

Emergency service! Traveling thru with RV and intercooler outlet hose blew. Showed up next morning as doors opened and, after hearing my plight, was back on the road in Traveling thru with RV and intercooler outlet hose blew. Showed up next morning as doors opened and, after hearing my plight, was back on the road in an hour and a half. They know customer service and they know how to treat people in general! More

Just dont leave a negative review Leave a negative review and Scott Webber the GM will call and literally xxxxx at you over the phone and tell you dont bring your $50,000 vehicle to th Leave a negative review and Scott Webber the GM will call and literally xxxxx at you over the phone and tell you dont bring your $50,000 vehicle to them any more. Every one else there are great. More

They where respectful kim was amazing to deal with I do believe she is parts manager which she needs to be and she as a hard worker to please and help people she should rec kim was amazing to deal with I do believe she is parts manager which she needs to be and she as a hard worker to please and help people she should receive a raise . John in service was good to deal with he was helpful . More

Positive experience. I had a great experience at the service department.. John Metcalf made me feel very comfortable. John explained how the work would be done and then ex I had a great experience at the service department.. John Metcalf made me feel very comfortable. John explained how the work would be done and then explained the everything that was done in detail. A very knowledgeable person. In the future he will be my to go service advisor. I spoke with Michelle who scheduled my appointment, she was very accommodating and helpful. This lady has a very positive approach to customers. More

Ford Edge 2016 Excellent service, very professional. Listened to my concerns . Very service oriented. Very nice waiting area, Comfortable with many amenities. I Excellent service, very professional. Listened to my concerns . Very service oriented. Very nice waiting area, Comfortable with many amenities. I will definitely go back again for my service and car repairs. More

It was a delight to use Prime Ford once again for our purcha We’ve purchased our last 3 cars from Prime Ford. We were happy to meet with Pete Mathieu and let him take the reigns to guide us thru all of the quest We’ve purchased our last 3 cars from Prime Ford. We were happy to meet with Pete Mathieu and let him take the reigns to guide us thru all of the questions, paperwork, etc in the purchase of our new EcoSport, right off of the showroom floor! Pete made everything seem easy with his professionalism and knowledge of the sale. Brian in finance wrapped up the financial necessities to finish up the paperwork. More

No hassle, easy transaction Prime made it so easy to buy a new vehicle. I'd recommend them to anyone looking for a new or used vehicle. My sales rep was Kyle. He was great. Very Prime made it so easy to buy a new vehicle. I'd recommend them to anyone looking for a new or used vehicle. My sales rep was Kyle. He was great. Very knowledgable with all the newest technology. Brian Meola got me an amazing rate and made all the paperwork so smooth. More

Everything great until ... Went in for the 'Works' Everything was going great until I attempted to get back into my truck.....the seat was almost all the way forward, the seat b Went in for the 'Works' Everything was going great until I attempted to get back into my truck.....the seat was almost all the way forward, the seat back was tilted forward and the seat was raised way up (I'm a 5'9" guy)....I think a 9 year old must have driven my truck!. There's no reason to so massively adjust a customer's seat and then leave it that way. Next time I'll disable the electric seat! Nuff said. More