Ira Ford Auburn

I contacted this dealer among others and they were extremely responsive. I was in the business myself so i I did the numbers i wanted and they were willing to make the deal . I was given all the numb extremely responsive. I was in the business myself so i I did the numbers i wanted and they were willing to make the deal . I was given all the numbers down to the penny assuming all was well with my trade. I arrived at the dealer and everything was ready and the numbers were exactly as promised . I live in NY and drove out there because of the way i was treated and given the past and current pandemic, i would say they did an awesome job of facilitating the sale . I would recommend giving them a shot if you are on the market for a ford. More

Michelle is rude! Michelle does not answer questions, hang up on you and has attitude every time you call her. I have had several bad interactions with her. last year I Michelle does not answer questions, hang up on you and has attitude every time you call her. I have had several bad interactions with her. last year I called and got her but asked for parts. She put me on hold for 45 minutes. Came back on the line and didn't even remember what i wanted. I think its time the service department invested in finding someone who cares and has a memory. More

Best service brought in for a check engine light diagnosis and they did it a good job they found the problem and they fixed it right good job diagnosis and they did it a good job they found the problem and they fixed it right good job More

I bought a brand new F150 and had issues with it burning oil with only 13,000 miles on it. They couldn’t get it fixed for me and couldn’t care less to help get it resolved. I ended up calling Ford customer oil with only 13,000 miles on it. They couldn’t get it fixed for me and couldn’t care less to help get it resolved. I ended up calling Ford customer service and they told me to go to try a different dealer, it’s been a nightmare and I highly suggest you buy from a different dealer, there are plenty of other options. More

I called to try and sneak in on an oil change and they got me right in. Turns out there was a recall on the vehicle and they took care of that as well. Adam kept me posted as to what was going on and how got me right in. Turns out there was a recall on the vehicle and they took care of that as well. Adam kept me posted as to what was going on and how much longer it would be. I will be going back for service in the future. Great job everyone. Keep it up. More

Service exceeded my Expectations Ricky Vasquez greeted us and learned what I wanted to buy. Recommend Ricky to anyone who wants to deal with a genuine customer service professional. Ricky Vasquez greeted us and learned what I wanted to buy. Recommend Ricky to anyone who wants to deal with a genuine customer service professional. Kept me in the loop at every part of the process. Super easy to go home with a new SUV. Best service ever from everyone on the team. More

What a great buying experience with a great team of people, from sales to finance and all the managers, I thank you all !! Kyle in sales, Shamus in Finance and Ian as management you all made a pleasant people, from sales to finance and all the managers, I thank you all !! Kyle in sales, Shamus in Finance and Ian as management you all made a pleasant buying experience for Susan and I , we will definitely be back and looking forward to to doing business in the future. More

I drove my Enterprise lease vehicle off at 7:30 am. At 3:30 it had not been serviced. Service advisor blamed Enterprise. I called Enterprise and they said they were never contacted. 3:30 it had not been serviced. Service advisor blamed Enterprise. I called Enterprise and they said they were never contacted. More

we had a great experience and everyone was very helpful and kind and willing to work with us.. I love the new car and would recommend friends and family thank you !!😊 and kind and willing to work with us.. I love the new car and would recommend friends and family thank you !!😊 More

My 2017 Ford Edge electronic problem everything shut down they got me as soon as they could and only went 2 days without car.Hopefully all set. down they got me as soon as they could and only went 2 days without car.Hopefully all set. More