Ira Ford Auburn

My wife and I traveled to Auburn from Chicopee to purchase a 2014 Ford Fusion that we had driven the week before. The salesman, Dick Fennelly was very helpful, answered all our questions and presente purchase a 2014 Ford Fusion that we had driven the week before. The salesman, Dick Fennelly was very helpful, answered all our questions and presented us with a fair offer on the car. We bought the car. Unfortunately, when we returned home we found scratches on the front bumper. Langway was very quick to have the car returned and plans to correct the problem to our satisfaction. I appreciate this. Also, we had a number of conversations with the sales manager and the owner during our stay there. They are very friendly and helpful. The steep discount brought us to the dealership and we were not disappointed. More

They were all very friendly and went above and beyond to put me in the vehicle that I really wanted. It was a good first time buying at a dealership experience. put me in the vehicle that I really wanted. It was a good first time buying at a dealership experience. More

Hear Ye! Hear Ye! Spread the word! Pete Mathieu is back with Langway Ford! Good to see him working the front desk again as a sales manager! Pete has been in the automobile business for years and tho back with Langway Ford! Good to see him working the front desk again as a sales manager! Pete has been in the automobile business for years and thoroughly understands it from both the dealer and customer side! Pete trains his sales team to be open, honest and thical. He ensures all customers are treated with respect. I have read some negative reviews but everyone should understand this is a 2-way deal. If customers have unrealistic expectations about the value of their trade or demand more from a dealer than they are obligated or should provide, it will not be a good experience. Pete understands this and most importantly, makes sure his sales staff does as well. Trade values are explained and easily understandable. Dealers are not charity organizations, they need to make money to support their employees and the families they feed. Pete and his team are happy to explain how all this works. Give them a shot- I'm sure you will be as impressed as i am every time I walk in. I would never buy a vehicles from anyone other than Pete Mathieu or someone on his staff. As a fleet buyer of many vehicles, I have always appreciated the respect Pete's team has shown me. They spend as much time as needed to intelligently answer questions and offer alternatives to any equipemnt specification concern. They respect my time and don't waste it! Thank you Jim Langway for enticing Pete back with you! Now, keep him this time! More

My husband & I checked with several dealerships in CT and was not satisfied with the way we were treated and looked at Langway Ford who was extremely friendly and helpful with what we were looking for. W and was not satisfied with the way we were treated and looked at Langway Ford who was extremely friendly and helpful with what we were looking for. We ended up purchasing our 2013 Ford F-150 ecoboost supercab from them on 1/29/14. I would highly recommend them to my friends and family members. When I am ready to purchase again we will return to this dealership over any other's. More

Very professional staff. They offered the best price Very professional staff. They offered the best price right upfront so there was no need for stressful negotiations. Harold Reilly -General Sales M Very professional staff. They offered the best price right upfront so there was no need for stressful negotiations. Harold Reilly -General Sales Manager was very knowledgable and made transaction a breeze. Great Job Guys! More

My husband and I have been doing business with Harold Riley and Jim Langway since they were at the Cape. We now come to the Auburn store for our vehicle purchases and service needs. They provide great Riley and Jim Langway since they were at the Cape. We now come to the Auburn store for our vehicle purchases and service needs. They provide great customer service. Their staff is knowledgeable and friendly and are able to answer any questions we may have. The always go the extra step. We have referred many of our friends and family to Langway Ford. They will work with any budget. We have never been disappointed. We would not buy a car anywhere else, they stand behind the vehicles that they sell. More

My experience with Langway Ford started by meeting Harold Reilly. He was extremely pleasant and very helpful in determining what my car (trade in) would be worth. It was a leased car and decided to turn i Reilly. He was extremely pleasant and very helpful in determining what my car (trade in) would be worth. It was a leased car and decided to turn it in and buy something at Langway Ford. Dick Fennelly was our sales guy...very personable...enjoyed working with him. We stopped in to see 2 cars on the lot...ended up taking 1 for a test drive and bought it....this was on a Saturday and picked the car up Monday night...they did everything! We are very happy with the car, service etc. Will defintely let our friends know how positive the experience was. Laurie and Deb North Oxford, MA More

I drove over an hour to Langway Ford to lease a new 2014 Ford Escape. My experience was awesome from the time I first met the sales staff (Chris) right through finance (Justin). Chris helped me make my ch Ford Escape. My experience was awesome from the time I first met the sales staff (Chris) right through finance (Justin). Chris helped me make my choice by having me test drive the vehicle and going over all its features that were similar and different from my 2011 Edge. Justin was great to work with for my financing. He made the process so easy and smooth and had all the necessary paperwork for me to sign with no hassles. Chris showed me how to use all the "bells and whistles" and I even got to drive away with my new car the same day. I would recommend Langway Ford to all my friends and anyone who would like hassle free service from a great dealership. Thanks Langway!!!! More

On Labor 2013 we purchased a 2013 Ford Taurus from Langway Ford in Auburn MA. The experience was excellent - this was actually the second vehicle we purchased from Lanway Ford - the first vehicle was Langway Ford in Auburn MA. The experience was excellent - this was actually the second vehicle we purchased from Lanway Ford - the first vehicle was in October of 2010 and had a great experience then. When we met with the Finance Manager, Brian Meola, we wanted the lowest possible interest rate we could get. Brian explained in order to receive the Ford credits we had to finance with Ford Credit which was also a very good interest rate. But he said if we make 3 payments and then call him back around the end of December beginning of January timeframe he would refinance for us at a lower rate. The beginning of January 2014 I called Langway to speak with Brian and left a message for him to call me back. That night he called me and we set up an appointment a few days later to complete the refinancing. When I met with Brian, he was prepared, got us a very low rate and the refinancing was painless. He did exactly what he said he would do! It was a pleasure working with him. More

Dick is very responsive and friendly to the needs of the buyer. It doesn’t get any better than that. All around nice person!! James A. Wilkinson buyer. It doesn’t get any better than that. All around nice person!! James A. Wilkinson More