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Ira Ford Auburn

Auburn, MA

4.6
673 Reviews

780 Washington St

Auburn, MA

01501

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Showing 673 reviews

August 02, 2024

Easy to schedule appointment online. Great communication and customer service. Various options including pickup/delivery of vehicle after service. More

by Kplamountain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya. Ryan.
Aug 04, 2024 -

Ira Ford Auburn responded

Hi, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!

July 31, 2024

Very disappointed made an appointment two weeks in advanced set it up the first appointment of the day at 7:30 AM to have a oil change on my new Ford 150 was informed that the mechanics don’t come in More

by Dukejac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete in sales
Aug 10, 2024 -

Ira Ford Auburn responded

Thank you for your feedback. Rest assured that we will review your concerns and will have a response for you as soon as possible. Thank you for your patience and understanding.

July 30, 2024

Worst car buying experience. Although the car salesman was awesome, the service department and financial department were the worst. Never will we buy another care from here. More

by dcyr1063
Recommend Dealer
No
Employees Worked With
Dave
Aug 01, 2024 -

Ira Ford Auburn responded

Thank you for your feedback. Rest assured that we will review your concerns and will have a response for you as soon as possible. Thank you for your patience and understanding.

July 29, 2024

Customer Service representative Tonya was very helpful in getting my Ford F150 service appointment started, and I was extremely happy that she notified me of Ira Ford’s valet service which very helpful to me More

by duvallcorreia95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
Jul 31, 2024 -

Ira Ford Auburn responded

Hi, thank you for taking the time to leave a review for us at Ira Ford Auburn. We're happy we could meet your expectations! We hope to see you soon!

July 25, 2024

Service techs were very informative and happy to answer any questions I had. Thank you. More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Flynn
Jul 26, 2024 -

Ira Ford Auburn responded

Hello Jay, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

July 24, 2024

Great service Great people they go the extra mile nice atmosphere The service advisors are awesome More

by boblarsonbulletbob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Celli
Jul 24, 2024 -

Ira Ford Auburn responded

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 24, 2024

No problem with appointment or service performed. Courteous and quick. Thank you for the care More

by pooltoad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett, Svc dept
Jul 26, 2024 -

Ira Ford Auburn responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

July 24, 2024

The IRA Ford team members are incredible. Friendly, courteous and above all respectful and transparent. More

by segeragonis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
Jul 26, 2024 -

Ira Ford Auburn responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

July 19, 2024

The service was fast and thorough and Tonya was very professional and helpful. It was an all around excellent experience. More

by harleywayne03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
Jul 20, 2024 -

Ira Ford Auburn responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 16, 2024

Good dealership. I had a long wait for my oil change, they knew it and took care of me. The salesman Kyle saw me, I bought the truck las September. He came over a s More

by ddearnley2
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle DePold
Jul 17, 2024 -

Ira Ford Auburn responded

Hi, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

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