
Ira Ford Auburn
Auburn, MA
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best selection! Best price! After visiting several dealerships, Ford Prime got me the best deal. Everything from finding the exact truck we wanted to the purchasing process went After visiting several dealerships, Ford Prime got me the best deal. Everything from finding the exact truck we wanted to the purchasing process went quickly and smoothly. Would not go anywhere else to get a Ford! More
I was extremely happy with my service. I have always had a great experience at Prime Ford in Auburn Mass. I put a post on their website. I have had great service. I would recommend this de I have always had a great experience at Prime Ford in Auburn Mass. I put a post on their website. I have had great service. I would recommend this dealership to others. Always friendly and professional. Please see my entire post on their Facebook. More
Excellent from start to finish on oil change and maintenance Kept me informed throughout the process and time given for completion was within time given. Explained paperwork in detail, presented me a detailed qu Kept me informed throughout the process and time given for completion was within time given. Explained paperwork in detail, presented me a detailed quote for work needed or recommended More
Exceptional service department!!! This is my second review of this dealership. The first was 5 stars on the purchase, and this is the service department review. Another 5 star review This is my second review of this dealership. The first was 5 stars on the purchase, and this is the service department review. Another 5 star review. After buying my Ford Flex, used, and well after my warranty had expired, it developed an ABS issue, Over my pay grade, so I drove it back and dealt with Rick. He immediately offered me a free diagnosis. In fact, during the diagnosis, they found a separate issue, unrelated to ABS, now here's why I'll buy my next vehicle from Prime. They gave me a loaner, fixed the ABS and repaired a different issue, out of warranty, at no charge. Period. No discussion, arguing. No nothing. Just no charge. When my lease on my wife's car is ending, I will absolutely head back to Prime!!!!! More
The service department is great The service department was great. I car required a large costly repair and they worked with me to try to keep the cost down. They kept me update on The service department was great. I car required a large costly repair and they worked with me to try to keep the cost down. They kept me update on the repair process. More
Awesome Everything was great from start to finish. We were welcomed warmly and listened to and we got what we wanted. We left with the vehicle we wanted and t Everything was great from start to finish. We were welcomed warmly and listened to and we got what we wanted. We left with the vehicle we wanted and the payment we can afford. More
Leased a Ford F 150 I had a great salesman named Robert Seamus Gallagher who was very knowledgeable and informative about my vehicle! He worked extremely hard to get me t I had a great salesman named Robert Seamus Gallagher who was very knowledgeable and informative about my vehicle! He worked extremely hard to get me the best deal possible and I was very satisfied with my purchase! I would recommend Prime Ford Auburn the place to buy a vehicle! More
My first car buying experience! I am a young girl who was nervous about buying her first car but I worked with Kyle DePold and he made the process so easy! I’m so excited to be drivi I am a young girl who was nervous about buying her first car but I worked with Kyle DePold and he made the process so easy! I’m so excited to be driving my brand new Focus ST! Jim Langway was also a huge help! Will defiinetly be telling my friends and family to go see Kyle when they’re in the market! More
Excellent The entire staff at prime ford Auburn was excellent especially my salesman David Haynes thoughtful caring pay close attention to all details and very The entire staff at prime ford Auburn was excellent especially my salesman David Haynes thoughtful caring pay close attention to all details and very clearly explained all of the new items on my new vehicle More
Don’t buy from Prime Ford I have bought many cars, boats, ATVs, snowmobiles, and heavy equipment. This was absolutely my worst buying expirence after having dealt with 15+ deal I have bought many cars, boats, ATVs, snowmobiles, and heavy equipment. This was absolutely my worst buying expirence after having dealt with 15+ dealers in the past. Prime’s business pratices are shady at best. Remember, dealers get incentives for sending loans to banks and Prime will “shotgun” your credit even after asking them to only submit it to one bank. They the are looking out for the dealers best interest and not the customer. My brand new vehicle was delivered to my home because I had to meet them at town hall for registration reasons and living in NH. At delivery, my brand new car had an excessive amount of sand on both the passenger and drivers side carpet, at the dealer when there were dirt marks/scuffs on the inside door panel which were still present, there was plastic wrapping on the doors, console, seats that were not removed during the alleged preping process, a scratch on the dash board plastic, the license plate holder was hanging off the car, didn’t wax it as they stated they would and the same check engine light that was on from when I viewed the car at the dealer. They didn’t prep the car or even make sure all mechanical systems were functioning properly. Not to mention, it would have been difficult to miss the check engine light during the 65 miles it took to deliver the vehicle, blinking and flashing every couple minutes. After informing them of these issues I was not a concern but rather a hinderance. If I had not already bought the vehicle prior to delivery I would not have taken it. I certainly plan on spreading my experience with other sources. More