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Ira Ford Auburn

Auburn, MA

4.7
1,006 Reviews

780 Washington St

Auburn, MA

01501

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Showing 1,006 reviews

June 12, 2023

My nit picky gripe about getting a "Scheduled" service is that it's not truly scheduled. You can come in on the designated day but in my view if I have a scheduled appt for a service that takes 45 minutes More

by Jon
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Jun 13, 2023 -

Ira Ford Auburn responded

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Michael Nicoletti General Manager 774-450-1541

June 10, 2023

Did the appointment jus a day before . Service was good and painless . I always go there for parts and oil change . More

by Jazura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
Jun 16, 2023 -

Ira Ford Auburn responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

June 09, 2023

Always makes my visit a pleasure to be there , service representative is friendly knowledge. Mechanic is top notch servicing my 2002 t-bird More

by sweetcaroline3982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya
Jun 15, 2023 -

Ira Ford Auburn responded

Thank you for your kind words! We look forward to your business with us again!

June 08, 2023

Zack was very professional and caring for his customers. He kept us informed while we wait. More

by annette.novia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
Jun 11, 2023 -

Ira Ford Auburn responded

Thank you for your kind words for Zach, we appreciate it!

June 02, 2023

Sales rep Ryan was awesome he was very straightforward and open about everything. Wish I couldve bought a car from him unfortunately they didnt have anything in my price range. More

by alexbelisle90
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ryan Celli
Jun 07, 2023 -

Ira Ford Auburn responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

June 01, 2023

The service department always treats me well and performed the service requested. Very friendly and helpful. The parts department is responsive and helpful. More

by pako
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya and Zak
Jun 05, 2023 -

Ira Ford Auburn responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

May 29, 2023

Very communicative. Responded to all my emails. Lauren and Jim where awesome and Dave is second to none as a sales representative. Took care of some body work before I p More

by Butch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave was the best sales mane ever. Jim was extremely helpful and answered all me question in a very timely manner, Lauren was awesome in our email communication awesome all three
Jun 01, 2023 -

Ira Ford Auburn responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 25, 2023

The only place to go to buy a Bronco badlands ! Ryan Celli is very professional, honest and a great salesman! More

by Rryder85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Celli
Mar 28, 2023 -

Ira Ford Auburn responded

Hi Rryder85, we are very happy to have provided you with such a positive experience!

December 24, 2022

I was a little worried upon purchasing a used car from out of state but Kyle the salesman from Ira Ford made this sale a worry-free event. Purchased a 2018 Ford Mustang from this dealership and everything More

by JamesDevine
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kyle
Dec 27, 2022 -

Ira Ford Auburn responded

Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.

November 13, 2022

Total rip offs. . Overpriced on everything.. Scam artists.. Takes advantage of elderly folks and others More

by Johnnyo65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach
Nov 14, 2022 -

Ira Ford Auburn responded

Thank you for bringing this to my attention. I apologize that you feel this way and that your experience has been unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Michael Nicoletti General Manager mnicoletti@irafordauburn.com

Nov 17, 2022 -

Johnnyo65 responded

When should i bring my explorer in so you guys can turn this yellow light off that wasn't on when i brought it in for brakes?? My fiancee purchased a brand new escape 5mos.ago and now she regrets it, how can we fix this??

Nov 17, 2022 -

Ira Ford Auburn responded

Please contact me and we will schedule you for service right away. Michael Nicoletti General Manager 774-450-1541

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