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Ira Ford Auburn

Auburn, MA

Overview
Reviews
Vehicles
4.8
1,079 Reviews
Call Dealership (508) 444-9898
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780 Washington St

Auburn, MA

01501

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Showing 1,079 reviews

March 15, 2024

Very good service. Very professional. Nice facility and detailed reports on all service items and repairs More

by Chuckd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Mar 19, 2024 -

Ira Ford Auburn responded

That's great to hear! We're glad that you had a positive and professional service experience at our dealership. We're here to ensure your continued satisfaction with our services!

March 15, 2024

Ira Ford in Auburn always takes such good care of me and most importantly my vehicle I bought there back in 2017. They always go above and beyond and exceed my expectations. Everyone over there does such a More

by Sampson1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
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Mar 20, 2024 -

Ira Ford Auburn responded

Thank you for sharing your positive experience at Ira Ford Auburn! We're thrilled to hear that you have consistently received excellent care and that the team at the dealership exceeds your expectations. We appreciate your kind words and are grateful for your continued trust in us to take care of your vehicle. We're here to ensure your continued satisfaction with our services!

March 10, 2024

This dealership is very responsive and proactive about our needs. Very helpful and easy to work with. More

by efstratios
Recommend Dealer
Yes
Employees Worked With
Ryan, Keith. Keith is a 5 star personality at this dealership. He goes above and beyond. Great dude.
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Mar 13, 2024 -

Ira Ford Auburn responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 09, 2024

David Haynes was awesome to work with. He followed up often but never was pushy. He was friendly and engaging and made a good personal connection with me. Although I decided on a diffe More

by godzilla1963
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Haynes
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Mar 13, 2024 -

Ira Ford Auburn responded

Thank you for sharing your positive experience with David! It's wonderful to hear that he provided excellent service by being attentive, friendly, and engaging without being pushy. Personal connections and great customer service are crucial aspects of a positive car-buying experience. Safe travels, and peace out!

March 04, 2024

This Dealership is one that i would recommend to anyone, they are very professional and courteous. they treated me like i was there best customer More

by morrisshelton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach
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Mar 08, 2024 -

Ira Ford Auburn responded

We appreciate your kind words and recommendation! It's fantastic to hear that you had a positive experience at our dealership, feeling valued and treated with professionalism and courtesy. Customer satisfaction is a top priority, and we're grateful for your feedback. Thank you for choosing our dealership, and we look forward to serving you or anyone you recommend in the future!

March 01, 2024

Awesome service! The new drop off pick up service is awesome! Saved me from having to take time off of work More

by Mmphillips64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
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Mar 07, 2024 -

Ira Ford Auburn responded

We're delighted to hear that you found our new drop-off and pick-up service to be awesome! It's our goal to provide convenient and efficient solutions for our customers, and we're pleased to have saved you from taking time off work. Thank you for choosing our dealership, and we look forward to serving you in the future! Safe travels!

March 01, 2024

Great easy people to work with. Quick to get the work done and kept in touch through the process. Thanks Ira. More

by Ntrin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle R, and mechanics.
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Mar 07, 2024 -

Ira Ford Auburn responded

That's wonderful to hear! Ira Ford Auburn seems to have provided you with a positive and efficient experience, keeping you informed throughout the process. Safe travels in your vehicle, and thank you for choosing Ira Ford Auburn!

February 28, 2024

Clean,friendly and reliable dealership. Always a good visit and the employees are always ready to help More

by themooka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonya
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Mar 02, 2024 -

Ira Ford Auburn responded

It's wonderful to hear that you find the dealership clean, friendly, and reliable. A positive and helpful environment is crucial for a great customer experience. Thank you for choosing us, and we look forward to continuing to provide excellent service for you in the future! Safe travels!

February 26, 2024

What time just picked up our ambulance it now gets up to 10 miles an hour sorry not fast enough for someone that’s having a heart attack More

by kamb2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack
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Feb 26, 2024 -

Ira Ford Auburn responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 19, 2024 -

Ira Ford Auburn responded

Thank you for bringing this to my attention. I apologize that your vehicle is experiencing an issue with acceleration. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Michael Nicoletti General Manager mnicoletti@irafordauburn.com

February 20, 2024

First time at Ira Ford very friendly staff comfortable waiting room, I liked the video of the inspection of my vehicle was able to see the problems that needed to be addressed. More

by coachjham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan,Celli
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Feb 24, 2024 -

Ira Ford Auburn responded

We're delighted to hear about your positive experience at Ira Ford Auburn! Providing a friendly environment and keeping our customers informed through inspection videos are key aspects of our service. We appreciate your trust in us and look forward to serving you again in the future!

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