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Ira Ford Auburn

Auburn, MA

Overview
Reviews
Vehicles
4.6
673 Reviews
Call Dealership (508) 444-9898

780 Washington St

Auburn, MA

01501

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Showing 673 reviews

August 19, 2024

Ira Ford Service always takes the time to do the job right! In our case it was The Works special. Well done!!! More

by jofcarcik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Lussier, Ryan Celli, Cameron Szalay
Report | Print
Aug 23, 2024 -

Ira Ford Auburn responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

August 18, 2024

The experience was stress free. The representative made searching for a new vehicle informative and helpful. More

by forrestgrenon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve, Kyle DePold, Keith Andes, Rocket Anderson
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Aug 23, 2024 -

Ira Ford Auburn responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 17, 2024

It's clean but waited 2 days to get estimate now wait to get work done More

by pseskevich@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle DePold
Report | Print
Aug 19, 2024 -

Ira Ford Auburn responded

Thank you for bringing this to my attention. I apologize for the delay in providing your estimate and the extended wait time for the work to be completed. I would appreciate the opportunity to address your concerns and improve our service. Please contact me—I look forward to resolving this for you. Shawnee Wandless General Manager swandless@irafordauburn.com

August 16, 2024

These guys (Garrett & the mechanic, sorry forgot his name) Awesome customer service !! Very knowledgeable, great guys!! Thank you for getting us fixed up and back on the road!! More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett
Report | Print
Aug 17, 2024 -

Ira Ford Auburn responded

Hi Ron, thanks for your praise and kind comments about Garrett and the mechanic. We are always more than happy to assist you if anything else comes up. Take care!

August 12, 2024

I called in the morning, got an appointment the same morning, picked up my vehicle that same afternoon. Very convenient. More

by brianmfradsham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Lavallee was Excellent!
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Aug 17, 2024 -

Ira Ford Auburn responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

August 11, 2024

It's all good, no complaints. Well, I've a complaint regarding this 15 word essay. More

by ccreptilelord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Ostiguy, Michael Nicoletti, Juan Tejada, Andrew Dupuis, Kyle DePold, Keith Andes, Rocket Anderson
Report | Print
Aug 15, 2024 -

Ira Ford Auburn responded

Hi, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

August 10, 2024

IRA Ford is fantastic if your looking for a Ford dealer for service look no further!! More

by Jlg
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett
Report | Print
Aug 12, 2024 -

Ira Ford Auburn responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care

August 08, 2024

Terrible communication. My car was here for 4 days before I finally reached a manager to get answers. More

by Deborah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garrett
Report | Print
Aug 10, 2024 -

Ira Ford Auburn responded

Deborah, Thank you for informing me about your recent experience. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please feel free to contact me. Shawnee Wandless General Manager swandless@irafordauburn.com

August 06, 2024

Great service. Loved the real time updates and video walk through for approval of additional needs. Did not love the waiting area, no desks or outlets to do work at More

by jmartinson32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett
Report | Print
Sep 20, 2024 -

Ira Ford Auburn responded

Thank you for your feedback. We're pleased to hear you appreciated the real-time updates and video walk-through for approvals. However, we apologize for the inconvenience regarding the waiting area. We value your input and will look into improving the space to better accommodate our customers. If you have any further suggestions or concerns, please let us know.

August 05, 2024

When I brought my truck in for an oil change, I was assisted immediately from a guy named Kyle. He was very personal & polite. Asked me if I had any concerns other then what I brought it to be service More

by Kkimosabi43Bighair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady, Kyle DePold
Report | Print
Aug 09, 2024 -

Ira Ford Auburn responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Ford Auburn. We are always more than happy to assist you if anything else comes up. Take care!

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