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Ira Ford Auburn

Auburn, MA

4.6
673 Reviews

780 Washington St

Auburn, MA

01501

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Showing 673 reviews

September 24, 2024

I visited for my annual emission check and everything went on well. Bravo Joselito Rivera. More

by Kombo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joselito Rivera, Kyle DePold, Keith Andes, Rocket Anderson
Sep 29, 2024 -

Ira Ford Auburn responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 20, 2024

Excellent experience. Dennis Green was amazing and explained the entire process so well. Everyone in the the process of purchasing my new F150 were so helpful and informat More

by suthol
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Green, Andy, and Ira
Sep 22, 2024 -

Ira Ford Auburn responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Ford Auburn. Feel free to reach out to us if you need anything. Have a wonderful day.

September 20, 2024

No problems whatsoever with this dealer. Came in For diagnosis and service. Did everything I asked for and more. Highly recommend the professionals in the service department. More

by Jsk68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle DePold
Sep 22, 2024 -

Ira Ford Auburn responded

Hi, thank you for sharing your positive experience! Thanks again for the recommendation, and have an amazing day!

September 15, 2024

Great service. Very timely. Nice professional people. They satisfied all my needs. From being to end top notch! I will be going back in the future! More

by Grammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Alderson, Kyle DePold
Sep 20, 2024 -

Ira Ford Auburn responded

We appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!

September 12, 2024

I went in for service, Works package, on my 2021 Edge. It took well over 2 hours for typically half hour service. Even the service rep could not understand what took so long. More

by mahebert1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joselito
Sep 20, 2024 -

Ira Ford Auburn responded

Thank you for your feedback! The team apologizes for the extended wait during your service visit. They understand how frustrating that can be, especially for a typically quick service. Your comments will be shared with the service department to ensure better efficiency in the future.

September 12, 2024

Had my 2022 Ford Maverick in for service to cover a lot of recalls and was getting a terrible shake when I pressed on the gas. Zack in the service department had my truck in and out in the same day for my More

by Ehashey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack in Service 10stars
Sep 15, 2024 -

Ira Ford Auburn responded

Hi, thank you for your kind review; we are happy to pass along your comments to Zack here at Ira Ford Auburn! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 11, 2024

Always greeted with friendly staff that listens to your needs with service. Service work is always completed properly and timely. More

by Bob Dufault
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle DePold
Sep 13, 2024 -

Ira Ford Auburn responded

Hello Bob, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

September 07, 2024

The appointment process was easy. The service staff was friendly and took my vehicle in on time. The waiting area was clean with free Wi-Fi. My only suggestion would be to put in so More

by DW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Sep 11, 2024 -

Ira Ford Auburn responded

Thank you for taking the time to leave us a review and for your feedback about the vending machines! We look forward to your business with us again!

September 06, 2024

Garrett was a pleasure to deal with from start to finish. Getting auth for extended warranty and then actually waiting for parts to come in took much longer than anticipated. From day I brought it in unti More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Lavallee
Sep 09, 2024 -

Ira Ford Auburn responded

Hello Pam, we're happy you found our staff to be so supportive during your experience here at Ira Ford Auburn. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 24, 2024

You folks were very helpful despite us not buying our vehicle there.You kept excellent communication with us throughout the repair process. More

by golferjohnJT
Recommend Dealer
Yes
Employees Worked With
Garrett
Aug 25, 2024 -

Ira Ford Auburn responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Ford Auburn! We are always more than happy to assist you if anything else comes up. Take care!

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