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Ira Ford Auburn

Auburn, MA

4.6
674 Reviews

780 Washington St

Auburn, MA

01501

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Showing 674 reviews

October 08, 2018

Takata airbag issue Keli was able to set up my rental with ease and my car car was fixed within a month. I was expecting the airbags to take over 60 days. Very easy to d More

by Noname
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keli
Oct 09, 2018 -

Ira Ford Auburn responded

Thank you for taking the time to leave us a review! We at Prime Ford Auburn are thrilled to hear that your Takata airbag recall was fixed so quickly and that Keli was able to assist you with getting a rental in the meantime. Wishing you safe driving!

October 07, 2018

Edge front brakes I took my 2013 Edge in for service because I had a shimmy in the steering wheel when I would brake. I also was due an oils change at this time as well More

by Drunkskunk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick and I believe the other person was Bentley.
Oct 07, 2018 -

Ira Ford Auburn responded

I am happy to hear that you are pleased with the experience our Service Tea at Prime Ford Auburn provided. I'm sorry we didn't replace that oil change sticker - we'll remember it next time. Thanks for servicing your Ford with us.

October 06, 2018

Very happy with service Eric took time to explain everything and advise me. Very happy wuth the service I’ve received today. My wait time was not very long which I appreciate More

by F-150girl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Maynard
Oct 07, 2018 -

Ira Ford Auburn responded

Thanks for bringing your Ford F-150 to us for service! I'm glad to hear that Eric took care of you.

October 04, 2018

Routine Inspection As always.. they took great care of my car and my time with a simple state inspection... I will keep coming back for my car’s service. More

by Annabella17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fady
Oct 04, 2018 -

Ira Ford Auburn responded

Annabella, I am so glad that our customer service continues to earn your business. Thanks for the praises of our service team at Prime Ford Auburn - we appreciate it!

Oct 04, 2018 -

Ira Ford Auburn responded

Annabella, I am so glad that our customer service continues to earn your business. Thanks for the praises of our service team at Prime Ford Auburn - we appreciate it!

October 03, 2018

Wow that was easy! Very pleasant experience, Pete did an excellent job making sure I was completely satisfied and all my needs were met. Great product no pressure and a More

by Happy electrician
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Mathieu, Brian Meola
October 03, 2018

Perfect Found a great vehicle . My salesman Vince was very nice and helpful . And it was all so easy . All I had to do was show up and walk in . More

by Mega324
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince
Oct 03, 2018 -

Ira Ford Auburn responded

Congrats on finding your next vehicle at Prime Ford - Auburn! We really appreciate you taking the time to share your experience here so others can see what it's like to be a customer of ours. Enjoy your new ride, we're here when you're ready for your first oil change!

October 03, 2018

Service The best thing I can say is rusty in service is awesome Pete and Tom in sales are also awesome best ford dealership around vist and you won’t be sorry More

by Bosco1957
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rusty
Oct 03, 2018 -

Ira Ford Auburn responded

We appreciate the strong review, thank you so much from the team at Prime Ford - Auburn!

October 02, 2018

Excellent Financing The buying experience was average but the financing was amazing. Brian did a great job of making everything work well for everyone, a true win win exp More

by LAR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave & Brian mostly
Oct 05, 2018 -

Ira Ford Auburn responded

Thank you for the compliments of Brian and your finance experience. I am glad he could make the process a little more painless. However, I am disappointed that your sales experience was not as great. If you are willing, I would be open to hearing ways to improve. We are thankful for your business and appreciate you taking the time to give us your feedback. Thanks, Scott Webber - General Manager (774) 450-1542.

October 01, 2018

Great service and got the deal done in good time Would definitely suggest using PRIME for everyone. Have nothing bad to say about them. Great sales and service. Have used them in the past and still More

by Toemelz1968
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gene Rice and Brian Meola
Oct 01, 2018 -

Ira Ford Auburn responded

We appreciate your loyalty and the recommendation! Thanks for taking your time to write us a review.

October 01, 2018

Bought new used car Very kind and conciderate people. Will refer to others that are searching for vehicles Hot the deal done fast and accurate. Very fair on trade and pa More

by Car
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gene Rice
Oct 01, 2018 -

Ira Ford Auburn responded

Thank you for the kind words about our team. I am glad we are able to get you a great deal, fair trade in and quickly! Thanks for choosing Prime Ford Auburn to purchase your Used Car!

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