Ira Ford Auburn

Initiate a second lease Kyle understands the customer’s objective and then delivers against it. He makes the process flow successfully to a point that’s defined by the custom Kyle understands the customer’s objective and then delivers against it. He makes the process flow successfully to a point that’s defined by the customer. More

Awful service department Brought my truck in to have something fixed that should have been working when I bought it. They told me it was covered then kept the truck for 4 days Brought my truck in to have something fixed that should have been working when I bought it. They told me it was covered then kept the truck for 4 days without even solving the problem. The proceeded to charge me even though it was “covered”. I took the truck back because I’m not confident they are competent to solve the issue especially with all the poor communication we received. More

Quick and organized Ordered a new truck and they came out with the right price the first time. They had all the paperwork ready when I came in and I only had to wait for Ordered a new truck and they came out with the right price the first time. They had all the paperwork ready when I came in and I only had to wait for my new truck to be washed and fueled. Would recommend to anyone looking for a new Ford. More

Took care of all my needs I got a interior cleaning only wile my truck was serviced and they cleaned the hole truck with out any extra cost to me nice surprise 👍 I got a interior cleaning only wile my truck was serviced and they cleaned the hole truck with out any extra cost to me nice surprise 👍 More

Great atmosphere The team at Prime Ford Auburn are cheerful and polite, makes getting vehicles serviced enjoyable. Brought both vehicles down for servicing. I look fo The team at Prime Ford Auburn are cheerful and polite, makes getting vehicles serviced enjoyable. Brought both vehicles down for servicing. I look forward to new facility. More

Excellent Good customer service helping customers efficiently, in a friendly manner. It's essential to be able to handle issues for customers and do your best t Good customer service helping customers efficiently, in a friendly manner. It's essential to be able to handle issues for customers and do your best to ensure they are satisfied. Providing good service is one of the most important things that can set your business apart from the others of its kind. More

Great buying experience My service rep Vince was amazing!! This is the first car I’ve ever bought and he made the experience pleasant and smooth. He made sure to explain all My service rep Vince was amazing!! This is the first car I’ve ever bought and he made the experience pleasant and smooth. He made sure to explain all the features of the car in great detail and I really appreciate that he made me feel like a valued customer. I highly recommend Vince and Prime Ford. Try this place yourself. You’ll be glad you did More

Amazing service Rick goes above and beyond to make the service experience amazing! The tech was super friendly. The parts department was very helpful! Overall great e Rick goes above and beyond to make the service experience amazing! The tech was super friendly. The parts department was very helpful! Overall great experience More

Good scramble to fix my car I brought my 2013 Ford fusion in for a recall repair. Because of a miscommunication between me and rm the repair associate, I was scheduled for a drop I brought my 2013 Ford fusion in for a recall repair. Because of a miscommunication between me and rm the repair associate, I was scheduled for a drop-off, not a wait appointment, which takes much longer. However the manager was able to squeeze my car in and I was done in less than an hour! Excellent customer service! More

Service They make you feel welcome, good service, friendly. They gave me the detail information of the service process and how long it will take for the serv They make you feel welcome, good service, friendly. They gave me the detail information of the service process and how long it will take for the service More