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Ira Ford Auburn

Auburn, MA

Overview
Reviews
Vehicles
4.6
816 Reviews
Call Dealership (508) 444-9898

780 Washington St

Auburn, MA

01501

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Showing 816 reviews

September 09, 2023

Services phones are always "down" and the communication sucks. They had my car over a week and didn't feel the need to call me to give me an update. Even when my car was done I had to call because no one c More

by sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tonya F
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Sep 14, 2023 -

Ira Ford Auburn responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 19, 2023 -

Ira Ford Auburn responded

Thank you for bringing this to my attention. I apologize for the poor communication and service experience you've had. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Michael Nicoletti General Manager mnicoletti@irafordauburn.com

September 08, 2023

Very disappointed in customer service and communication no update on programs or time line for getting my car back car was at dealership for almost 2 months waiting on parts Had three different estimates More

by Villagelaundromatllc
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack
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Sep 14, 2023 -

Ira Ford Auburn responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 19, 2023 -

Ira Ford Auburn responded

Thank you for bringing this to my attention. I apologize for the issues you've experienced with our dealership. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Michael Nicoletti General Manager mnicoletti@irafordauburn.com

September 02, 2023

Great service as always! Best dealership I have ever had the pleasure of dealing with. More

by jdoucet5150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Sep 06, 2023 -

Ira Ford Auburn responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

August 31, 2023

The best service ever! !!! And i work out of town, and they still treat you like family More

by chris.caudill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
Report | Print
Sep 04, 2023 -

Ira Ford Auburn responded

Thank you for leaving a Five-Star review and for choosing Ira Ford Auburn. We are thrilled to hear that we were able to provide you with an excellent service experience. It is great to know that our service staff exceeded your expectations. Your business is greatly appreciated. We look forward to the opportunity to serve you again.

August 31, 2023

Very friendly people at this location. Always so friendly. Custome service is the best around. More

by Muffyman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachariah Lussie
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Sep 05, 2023 -

Ira Ford Auburn responded

Thank you for the Five-Star review and for choosing Ira Ford Auburn. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

August 31, 2023

Valet service very convenient, work done well and in a timely manner service writer very helpful. More

by RocknRoad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
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Sep 05, 2023 -

Ira Ford Auburn responded

Thank you for the Five-Star review and for choosing Ira Ford Auburn. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

August 24, 2023

Very nice people. They were on point with keeping me updated on my vehicle. Highly recommend it. More

by sally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Griffith
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Aug 26, 2023 -

Ira Ford Auburn responded

Thank you for taking the time to leave us Five Stars! We look forward to the pleasure of your business again!

August 23, 2023

Once I worked with James Montague everything went well. Dealt with personnel issue at first More

by bbenner11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Montague
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August 21, 2023

Exceptional service, Tonya my lead contact was very professional.and outstanding service When I need to get my vehicle fixed again, I will be contacting her and Ira Ford More

by classicstoneco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
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Sep 07, 2023 -

Ira Ford Auburn responded

We are thrilled that Tonya provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

August 14, 2023

Customer Service has been excellent. Each person has been polite and knowledgeable. The video from Chris was very helpful. Working with Tonya has been a pleasure. Great communication and More

by Joey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Tonya
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Sep 17, 2023 -

Ira Ford Auburn responded

Thank you for choosing Ira Ford Auburn! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!

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