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Ira Ford Auburn

Auburn, MA

Overview
Reviews
Vehicles
4.6
818 Reviews
Call Dealership (508) 444-9898

780 Washington St

Auburn, MA

01501

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Showing 818 reviews

November 22, 2023

The service dept is great! I won’t take my car anywhere else ! Competent and caring !!! More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Nov 28, 2023 -

Ira Ford Auburn responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 21, 2023

Terrible communication when it comes to what’s wrong with the vehicle, when it will be fixed, etc.. my vehicle wasn’t even running due to engine/ transmission issues and they were trying to sell me new tires More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Sales Manager
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Nov 22, 2023 -

Ira Ford Auburn responded

Thank you for bringing this to my attention. I apologize for the poor communication and the inconvenience you experienced during your service visit. I would like an opportunity to fix this and to earn your business, please contact me at (774) 450-1541. I look forward to speaking with you. Michael Nicoletti, General Manager

November 21, 2023

This is my favorite. A place that I can trust with my car your made to feel really welcome I love the fact they schedule you right away More

by gormanrocksine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My sales advisor was Tonya she goes the extra mile to see that your happy very professional
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Nov 23, 2023 -

Ira Ford Auburn responded

We are thrilled to hear that you had the best experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 21, 2023

The dealership has always been great; however, they need to ramp up the number of staff to work in service. Last Friday there was only 1 person in the Service bay— he did a great job, but he handled phones, More

by jlebert.je
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya, Zack
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Nov 23, 2023 -

Ira Ford Auburn responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at 774-450-15411. I look forward to speaking with you. Michael Nicoletti General Manager Ira Ford Auburn 774-450-1541 mnicoletti@irafordauburn.com

November 12, 2023

Ira ford was amazing got me in and out quick. With very minimal wait 100% would recommend More

by PENAFLOR5409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
Report | Print
Nov 14, 2023 -

Ira Ford Auburn responded

We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 07, 2023

Very helpful and helped me out huge when i felt like i was running into a dead end. More

by Keving372
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Depold
Report | Print
Nov 09, 2023 -

Ira Ford Auburn responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 04, 2023

I’ve been coming to the dealership since 2017. The customer service has been wonderful. Can’t say enough good about them. More

by Tina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim the manager, Kyle
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Nov 07, 2023 -

Ira Ford Auburn responded

We're delighted to hear that you love working with Ira Ford Auburn! Your satisfaction is our goal, and we're committed to providing excellent service. We look forward to continuing to assist you with all your automotive needs.

November 02, 2023

Easy scheduling and prompt service. Waiting area is clean and well layes out to allow people to work while waiting for their car. More

by dsphotodesign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Nov 04, 2023 -

Ira Ford Auburn responded

We are thrilled to hear that you had a prompt experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 31, 2023

A service visit where I didn't feel taken advantage! This is the best place that I have found in a long time. More

by BethQS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Lussie
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Nov 02, 2023 -

Ira Ford Auburn responded

It's fantastic to hear that your service visit left you with the feeling of not being taken advantage of. Finding a trustworthy and reliable service provider is invaluable, and it's great to hear that you've had a positive experience at Ira Ford Auburn. Your positive feedback is much appreciated!

October 31, 2023

I’ve been a loyal customer for quite a few years now, and they’ve always taken care of me More

by Kilndogg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Flynn and also in the past with Kyle radziewicz
Report | Print
Nov 02, 2023 -

Ira Ford Auburn responded

It's wonderful to hear that you've been a loyal customer for quite a few years and that the dealership has consistently taken care of your needs. Building trust and providing quality service is key to maintaining a long-term customer relationship. Your loyalty and positive feedback are greatly appreciated!

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