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Ira Ford Auburn

Auburn, MA

4.6
672 Reviews

780 Washington St

Auburn, MA

01501

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Showing 672 reviews

October 18, 2024

Everyone is always helpful and tries their best to help the customers. I decided to see if i could get an oil change, last minute, same day service and they accomidated me. Very much appreciated. More

by Tiny_Grandpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
In service there was a Zach and a new persone u didnt recognize but they were all very helpful and cool, Lauren Ostiguy, Michael Nicoletti, Juan Tejada, Andrew Dupuis, Kyle DePold, Keith Andes, Rocket Anderson
Oct 19, 2024 -

Ira Ford Auburn responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Ford Auburn! We are always more than happy to assist you if anything else comes up. Take care!

October 18, 2024

Very straightforward experience completing routine maintenance. They completed work within the estimated time while I waited, and there were no surprise issues or fees. More

by Rob P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Carpenter
Oct 20, 2024 -

Ira Ford Auburn responded

Hi Rob, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 17, 2024

Prompt friendly service, all questions answered and explained. Nice waiting room with coffee. Thank you More

by Clarence Andersen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert surrell
Oct 19, 2024 -

Ira Ford Auburn responded

Hi Clarence, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 10, 2024

The staff was very polite and courtesy went out of their way to make the appt as easy as possible. Car was ready when quoted. Friendly and very helpful and made sure you understood what needed to be done wo More

by cgoodrich1944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Oct 13, 2024 -

Ira Ford Auburn responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 08, 2024

Dealing with Garrett regarding service for my Bronco was a positive experience. He was professional and pleasant to work with throughout the process. More

by Anonymous 4U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett in Service department
Oct 12, 2024 -

Ira Ford Auburn responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Ford Auburn. We are always more than happy to assist you if anything else comes up. Take care!

September 29, 2024

I was very happy about my experience at IRA Ford my sales man Pete was awesome More

by kdurant16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pete Mathieu
Oct 02, 2024 -

Ira Ford Auburn responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 29, 2024

Customer service associates were extremely polite. They explained the service process completely. I received several phone calls and text messages updating the status of the repair. My only regret is More

by Fbanfillelko74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José. Stephanie, Garrett
Oct 02, 2024 -

Ira Ford Auburn responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 27, 2024

Dave in sales was wonderful. Very patient and accommodating and personable. I had to bring my vehicle into service for a minor fix, after less than a week of having my vehicl More

by lindseye
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Haynes
Sep 30, 2024 -

Ira Ford Auburn responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Ford Auburn! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 25, 2024

They always do a great job servicing our Bronco. I would definitely recommend to anyone! More

by dannadeau33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Sep 29, 2024 -

Ira Ford Auburn responded

Hi, your wonderful feedback and rating mean a lot to us. We hope you have a great day!

September 24, 2024

I visited for my annual emission check and everything went on well. Bravo Joselito Rivera. More

by Kombo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joselito Rivera, Kyle DePold, Keith Andes, Rocket Anderson
Sep 29, 2024 -

Ira Ford Auburn responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!