Ira Ford Auburn

Excellent service and people. Overall a great experience and a great vehicle. People are very helpful and made it a great experience. Thank you all. and a great vehicle. People are very helpful and made it a great experience. Thank you all. More

Thanks for the fix Leaking diff. Received free rental car for the three or 4 days needed to fix the problem. I worked with peter and I won’t let anyone else touch my tru Leaking diff. Received free rental car for the three or 4 days needed to fix the problem. I worked with peter and I won’t let anyone else touch my truck there. It’s under warranty so they left the keys locked in the truck and I used my code at 9pm to get my truck and drop off the rental. Pretty convenient. More

Great Service Another scheduled maintenance out of the way. I really appreciate the updates and reminders about my upcoming service requirements and expiring inspec Another scheduled maintenance out of the way. I really appreciate the updates and reminders about my upcoming service requirements and expiring inspection sticker. Scheduling online was hassle free and work was completed within the time frame estimated. Overall I am totally satisfied with the service I have received at Prime Ford in Auburn oh and the customer service reps and waiting area were excellent! Thanks More

Nice waiting room. I was kept informed on the progress of my service and the results were explained to me.It was a pleasant experience! Well done! . my service and the results were explained to me.It was a pleasant experience! Well done! . More

I would have given 5 stars except the fact that I can’t get anyone to call me back. Bought a beautiful truck (used) Denali over a month ago and still don’t have the second key. Also, the prepurchase inspec get anyone to call me back. Bought a beautiful truck (used) Denali over a month ago and still don’t have the second key. Also, the prepurchase inspection missed several key issues (that they took care of once pointed out). Where is my key????? More

excellent customer service as always the salespeople were more than gracious to me as I was turning in a lease vehicle. cudos to all salesmen espc. bill my salesman who was well as always the salespeople were more than gracious to me as I was turning in a lease vehicle. cudos to all salesmen espc. bill my salesman who was well prepared. thank you! More

Superb 5 Star Service. Promptly greeted as scheduled. Advisor went over work order in detail. Approximated how long it would take to complete. Staff kept me updated. Service was completed on time. Entire Advisor went over work order in detail. Approximated how long it would take to complete. Staff kept me updated. Service was completed on time. Entire staff was friendly and courteous. Facility is beautiful. Great experience. Highly recommend. More

Service review With the exception of the outlandish price of the services rendered, my first experience with this dealership (under it’s current ownership) was . . . With the exception of the outlandish price of the services rendered, my first experience with this dealership (under it’s current ownership) was . . . acceptable. The service tech was courteous and didn’t recommend any additional services to gouge me. The wait was acceptable as well. However, the fees for the services are beyond outrageous. Nearly $70 for an oil change is purely unacceptable. While I didn’t have a terrible experience, the price gouging for services ensures that I will not return for service. Perhaps warranty service, but even then, I can’t trust a place that holds you up for a $70 oil change. More

one of the best around Worcester on rt. 20 Auburn Real Great place to build a car. Period. Ask for Vincent. He goes the job right. Thanks for all your help Then ask to see Brian Real Great place to build a car. Period. Ask for Vincent. He goes the job right. Thanks for all your help Then ask to see Brian More

Excellent Great service, good people and professionalism exhibited. I hope to servicing my truck again. Keep it up guys. I'll recommend you to my friends Great service, good people and professionalism exhibited. I hope to servicing my truck again. Keep it up guys. I'll recommend you to my friends More