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Ira Ford Auburn

Auburn, MA

4.6
818 Reviews

780 Washington St

Auburn, MA

01501

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Showing 818 reviews

December 27, 2023

I've said it time and time again it will always be service that keeps me coming back,! More

by Sjwade68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
Dec 29, 2023 -

Ira Ford Auburn responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 20, 2023

Just an oil change, but got it done in less than an hour. Also answered all my questions. Pretty good coffee too! More

by mruggieri6568
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Z. Lussie 38125
Dec 21, 2023 -

Ira Ford Auburn responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

December 19, 2023

Great job very nice Tanya thank you very much will be back soon for warranty More

by Edwardl29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya and more
Dec 21, 2023 -

Ira Ford Auburn responded

It's fantastic to hear that you had a great experience and that Tanya provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 16, 2023

The service technicians we work with here are excellent Kyle, Radziewicz, and Luccier. Our service was done quickly by the mechanics More

by Coach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle radziewicz and Zac Luccier Pete Matthews
Dec 19, 2023 -

Ira Ford Auburn responded

It's wonderful to hear about your positive experience with the service technicians at Ira Ford Auburn. When technicians like Kyle, Radziewicz, and Luccier provide efficient and effective service, it truly enhances the overall experience for customers. We appreciate your business. We look forward to assisting you in the future.

December 15, 2023

My transmission control module went bad, they were not able to get me the part, I got an aftermarket part, and was told by them that it was faulty. Then, months later, I received an update, saying that th More

by EricAnderson110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Montague
Dec 21, 2023 -

Ira Ford Auburn responded

Thank you for bringing this to my attention. I apologize for the inconvenience you experienced after your service visit with us. I would like an opportunity to address your concerns and to earn your business, please contact me at (774) 450-1541. I look forward to speaking with you. Michael Nicoletti, General Manager

Dec 21, 2023 -

EricAnderson110 responded

I don’t think I’ll hear back from you, as that is what they told me every single time I went there, only for me to have to reach out and be told that there is nothing they can do.

Dec 30, 2023 -

EricAnderson110 responded

N/a

December 14, 2023

Excellent product knowledge and customer service. Thank you to everyone. Happy holidays to everyone! We have a new “used” car. More

by Happy Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy
Dec 16, 2023 -

Ira Ford Auburn responded

Congratulations on your new vehicle! We are thrilled to have provided you with an excellent sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future. Happy Holidays to you and your family too!

December 12, 2023

Clean, refreshments, service advisor excellent , comfortable waiting area, friendly staff, clean, professional, x, x, x More

by bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Dec 14, 2023 -

Ira Ford Auburn responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 11, 2023

I arrived for my appointment and was promptly greeted. The dealership took in my vehicle, serviced it and sent me on my way. That might sound boring but that is what I expect, no hassle service at a price More

by Trinaer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
An excellent service advisor (a lady)!
Dec 14, 2023 -

Ira Ford Auburn responded

That's great to hear! Sometimes, receiving hassle-free service at a fair price is exactly what's needed and expected, especially when maintaining a vehicle's longevity. It's wonderful that Ira Ford Auburn met your expectations so well. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 09, 2023

Tonya is awesome outstanding service. All the person is amazing I love this please for all my services More

by mariogalarza84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
Dec 12, 2023 -

Ira Ford Auburn responded

It's fantastic to hear that you had a fantastic experience and that Tonya provided outstanding assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 07, 2023

Ira was pleasant and fast. The waiting area was comfortable and even had coffee. I was a bit surprised at the fee for programming my new truck starter and key. All in all I was More

by Parentpaulm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember.
Dec 08, 2023 -

Ira Ford Auburn responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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