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Ira Ford Auburn

Auburn, MA

4.6
674 Reviews

780 Washington St

Auburn, MA

01501

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Showing 674 reviews

March 09, 2020

Best service brought in for a check engine light diagnosis and they did it a good job they found the problem and they fixed it right good job More

by Edwin
Recommend Dealer
Yes
Employees Worked With
Kyle
Mar 09, 2020 -

Ira Ford Auburn responded

Edwin, thank you for writing Prime Ford Auburn a review! I am so glad to hear that our team took care of your vehicle's check engine light and got you back on the road- safe travels!

March 02, 2020

I bought a brand new F150 and had issues with it burning oil with only 13,000 miles on it. They couldn’t get it fixed for me and couldn’t care less to help get it resolved. I ended up calling Ford customer More

by Jsmall
Recommend Dealer
No
Employees Worked With
Kyle service writer among others
Mar 02, 2020 -

Ira Ford Auburn responded

I would really like the chance to learn more about what happened here. In order for me to do so, I need your name so that I can pull up your service record. Would you mind giving me a call? Thank you, Chris Aliberti - General Manager - 774-450-1542

March 01, 2020

I called to try and sneak in on an oil change and they got me right in. Turns out there was a recall on the vehicle and they took care of that as well. Adam kept me posted as to what was going on and how More

by Sdb95
Recommend Dealer
Yes
Employees Worked With
Adam
Mar 02, 2020 -

Ira Ford Auburn responded

Thank you for taking the time to share your experience. We're so glad to hear that Adam kept you in the loop throughout your service. All of us at Prime Ford Auburn look forward to taking care of you in the future!

February 20, 2020

Service exceeded my Expectations Ricky Vasquez greeted us and learned what I wanted to buy. Recommend Ricky to anyone who wants to deal with a genuine customer service professional. More

by JMJM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricky Vasquez, Ian Marsh, Shamus
Feb 21, 2020 -

Ira Ford Auburn responded

Thanks for taking the time to write Prime Ford Auburn a review. Ricky will be thrilled to receive your positive feedback! It's great to hear that you had such a seamless buying process. We hope you're loving your new SUV!

February 02, 2020

What a great buying experience with a great team of people, from sales to finance and all the managers, I thank you all !! Kyle in sales, Shamus in Finance and Ian as management you all made a pleasant More

by Mgonyea
Recommend Dealer
Yes
Employees Worked With
Kyle Depold
Feb 03, 2020 -

Ira Ford Auburn responded

Thank you for the review! We pride ourselves on our excellent team here at Prime Ford Auburn, and Kyle, Shamus, and Ian will all be so pleased that you mentioned them. We look forward to working with you again in the future!

January 06, 2020

I drove my Enterprise lease vehicle off at 7:30 am. At 3:30 it had not been serviced. Service advisor blamed Enterprise. I called Enterprise and they said they were never contacted. More

by dschermerhorn
Recommend Dealer
No
Employees Worked With
Christine LaCroix
Jan 06, 2020 -

Ira Ford Auburn responded

I am sorry to hear about this miscommunication and would like to apologize for your inconvenience. I'll be looking into this so that I can determine where our communication breakdown with Enterprise was and make sure that it doesn't happen again. Thank you for your feedback. David Pacheco - Service Manager - 508-832-6261 x205101

December 17, 2019

we had a great experience and everyone was very helpful and kind and willing to work with us.. I love the new car and would recommend friends and family thank you !!😊 More

by Jmsamia 74
Recommend Dealer
Yes
Employees Worked With
kyle drools ( sales ) , Brian Melos (finance) and Mike Nicoletti (manager )
Dec 18, 2019 -

Ira Ford Auburn responded

It makes us so happy to hear that you're enjoying your new vehicle! Thank you so much for recommending Prime Ford Auburn to your friends and family, we truly appreciate your support.

December 10, 2019

My 2017 Ford Edge electronic problem everything shut down they got me as soon as they could and only went 2 days without car.Hopefully all set. More

by dbert45
Recommend Dealer
Yes
Employees Worked With
Bill in service dept prime Ford Auburn
Dec 10, 2019 -

Ira Ford Auburn responded

We are glad we could assist with your 2017 Ford Edge! If any future issues arise, please let us know.

December 08, 2019

Felt a bit rushed by the fellow that checked my car in for service. Everything else went well. The service done was the recall on the passenger side air bag. More

by Margaretrobbins225
Recommend Dealer
Yes
Employees Worked With
No one introduced themselves that I recall
Dec 09, 2019 -

Ira Ford Auburn responded

Hi Margaret - We appreciate you writing us a review about your recent visit as well as this feedback about our service. Thank you for coming to Prime Ford Auburn for your recall repairs!

November 12, 2019

I’ve purchased several cars from this dealership.very happy with everyone.i like it because it’s close to home and everyone is very helpful.and I also love my Fords. More

by Pollycv1
Recommend Dealer
Yes
Employees Worked With
Ryan C and Sheamus
Nov 12, 2019 -

Ira Ford Auburn responded

Thank you for your repeat business, Polly! We are honored to have you as part of the Prime Ford Auburn family.

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