Ira Ford Auburn

Today was a disappointment, I went in to return a part because I bought a new truck..... no longer needed the part. I waited about one hour and they could not figure out how to refund me my money, I even because I bought a new truck..... no longer needed the part. I waited about one hour and they could not figure out how to refund me my money, I even had the receipt and the credit card I used to buy the part. I will try again when I have a few hours to spare. More

if I could give a zero I would've, left my car there to recalls and install blue cruise in it, they didn't do nothing with the car, the car stayed there for 3 days nothing was done, no recalls no blue crui recalls and install blue cruise in it, they didn't do nothing with the car, the car stayed there for 3 days nothing was done, no recalls no blue cruise install software, I just found out they tried installing the software and stopped. very upset with them never bring to them anymore. More

Did not reply - mileage was incorrect on ad as opposed to the picture of car the picture of car More

Prime Ford has always been a big help when I have a repair issue. Zack & Dave keep me well informed and always work with me with anything that may occur. I would change my team for anything. repair issue. Zack & Dave keep me well informed and always work with me with anything that may occur. I would change my team for anything. More

Very clean and efficient, good at keeping me informed , and work has always been good and work has always been good More

Amazing customer service from the beginning to the end of my purchase! Highly recommend for everyone! my purchase! Highly recommend for everyone! More

Just recently got my truck back after having warranty work done at Prime Ford in Auburn ma. The service provided and the attention to detail were outstanding. Prime is lucky to have Kyle and Zack on thei work done at Prime Ford in Auburn ma. The service provided and the attention to detail were outstanding. Prime is lucky to have Kyle and Zack on their service team. Both are consummate professionals and kept me well informed through the whole process. More

Kyle in service dept went above and beyond to complete a repair and make me feel as though I mattered and was heard after a horrible experience at another dealership. repair and make me feel as though I mattered and was heard after a horrible experience at another dealership. More

I gave it 1 star because i had no choice. Had the worst experience ever they have done this 2 times to me already drop my vehicle off have it their all done and goes untouched i will never ever go back her experience ever they have done this 2 times to me already drop my vehicle off have it their all done and goes untouched i will never ever go back here again for anything they are by far the worst service car dealership in the area. And i will make sure that anyone that asks will know about my experience and i will not recommend anyone to buy or service their vehicle at this location. With that being said peace. More

I have had nothing but excellent service and they have I have had nothing but excellent service and they have restored my faith in dealerships. My sales rep David Haynes and my service rep Zack are amazi I have had nothing but excellent service and they have restored my faith in dealerships. My sales rep David Haynes and my service rep Zack are amazing. I recommend Prime Ford to all my family and friends. They treat you like a person and not a number. I have never been treated this well at a dealership. More