Ira Ford Auburn

Very professional and helpful they let me know if there any problems right away Well done Ira ford any problems right away Well done Ira ford More

The service department is first rate, especially Zach. He kept me constantly informed and never sugarcoated anything. He kept me constantly informed and never sugarcoated anything. More

Staff was really friendly. The place was really clean and they helped me with transportation back and forth from my home The place was really clean and they helped me with transportation back and forth from my home More

The salesperson, David, was welcoming, very helpful and understanding as was Sheamus, who did the financial piece. It was a very pleasing experience. understanding as was Sheamus, who did the financial piece. It was a very pleasing experience. More

Awful service department. Kyle is rude and never called when he should have. I wasted my time driving there and was late for work when he knew the wrong part came in. This Kyle is rude and never called when he should have. I wasted my time driving there and was late for work when he knew the wrong part came in. This dealer has NO rentals for customers and would not service my car during a convenient time for me. They need to take lessons on what costumer service means. A simple acknowledgement of their wrong doing and a sorry goes a long way! Another service person let me know that management would be involved, still no phone call! I will NEVER return to this service department ever again. More

Kyle the advisor was excellent to deal with very knowledgeable service was good will be back for more service knowledgeable service was good will be back for more service More

I had to keep calling to check status of my car only to find out at 5pm they needed to order a part. One woman was very helpful when I got there, I think her name was Tanya. find out at 5pm they needed to order a part. One woman was very helpful when I got there, I think her name was Tanya. More

My nit picky gripe about getting a "Scheduled" service is that it's not truly scheduled. You can come in on the designated day but in my view if I have a scheduled appt for a service that takes 45 minutes that it's not truly scheduled. You can come in on the designated day but in my view if I have a scheduled appt for a service that takes 45 minutes to complete I feel I should not be sitting at the dealership for 3 hours. It's scheduled.....have a tech ready to go on my vehicle at the designated time. Otherwise why schedule an appointment? More

Ira Ford auburn has been my go to plan for my wife's escape, so far they have been excellent. escape, so far they have been excellent. More

Did the appointment jus a day before . Service was good and painless . I always go there for parts and oil change . Service was good and painless . I always go there for parts and oil change . More