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Ira Ford Auburn

Auburn, MA

Overview
Reviews
Vehicles
4.7
888 Reviews
Call Dealership (508) 444-9898

780 Washington St

Auburn, MA

01501

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Showing 888 reviews

June 22, 2025

Bert was very professional, thorough and personable. I felt confident in the services being rendered esp. because of Bert’s approach being so genuine! Truly a great experience! More

by April4gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Goodell- efficient thorough service , Bert Surrell
Report | Print
Jun 25, 2025 -

Ira Ford Auburn responded

Hi, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

June 21, 2025

Prompt service and efficient. Timely. Easy to get to. Easy to call and book as well. More

by vemurim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert Surrell
Report | Print
Jun 25, 2025 -

Ira Ford Auburn responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!

June 20, 2025

Very friendly and local for me for service . Had an oil change . Didn’t wait long and they were thorough . More

by Pj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Burbank
Report | Print
Jun 21, 2025 -

Ira Ford Auburn responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

June 18, 2025

Great customer service! Everyone I dealt with was kind, caring, and attentive! If you have to go to a dealership, go here. More

by vaughn2867
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Alderson, Bert Surrell
Report | Print
June 18, 2025

Ira Ford personnel are very professional and willing to assist in any way possible to make your experience as easy as possible. More

by wagslin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert Surrell, Zachariah Lussier
Report | Print
Jun 20, 2025 -

Ira Ford Auburn responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ira Ford Auburn. If you have any further questions, please don't hesitate to reach out!

June 18, 2025

Been buying trucks from this location for 20 years. Service is top notch! Honest, professional and attentive. I have had Bert Surrell more than once as a service rep and I could not be happier with More

by Cbwinch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know the name of the Service Tech was but xxxxxxto him as well, Bert Surrell
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June 17, 2025

Service was efficient. Advisor was very polite and kept me well informed of status of my vehicle More

by Marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert Surrell
Report | Print
June 15, 2025

Great job. I appreciated how quickly they were, thorough, and the discounting. You know how to keep a repeat customer happy. More

by BOMBA62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachariah Lussier
Report | Print
Jun 17, 2025 -

Ira Ford Auburn responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

June 14, 2025

Excellent service department. I came in early and was taken in with no problems. Greatly appreciated. More

by Moosedogg100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Wykes
Report | Print
Jun 16, 2025 -

Ira Ford Auburn responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 13, 2025

The service at IRA Ford is fantastic. I’ve been using the service there for over 8 years. Never had an issue. Cost is fair. More

by Shliapa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hayes, Bert Surrell, Zachariah Lussier
Report | Print
Jun 15, 2025 -

Ira Ford Auburn responded

Hello Shliapa, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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