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Ira Ford Auburn

Auburn, MA

4.6
705 Reviews

780 Washington St

Auburn, MA

01501

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Showing 705 reviews

January 10, 2025

Car was finished before expected and answered all my questions when needed since it was a big job. More

by kerr261
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn, Kyle
Jan 12, 2025 -

Ira Ford Auburn responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 09, 2025

Great reception & follow thru from Zach. Comfy waiting area, out of there quickly. Super communication throughout More

by GeorgeF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach in Service
Jan 11, 2025 -

Ira Ford Auburn responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Ford Auburn. We hope you have a great day!

January 09, 2025

Ira was fantastic ! They fixed my issues right away and were very polite and it was done in a timely manner More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Ostiguy, Michael Nicoletti, Juan Tejada, Andrew Dupuis, Kyle DePold, Keith Andes, Rocket Anderson
Jan 11, 2025 -

Ira Ford Auburn responded

Hi Paul, we're happy you found our staff to be so supportive during your experience here at Ira Ford Auburn. We hope you have a great day!

January 08, 2025

Zach Lussier my service advisor did a great job. Everything went better than expected with the oil change. More

by john.b.moreau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Lussier
Jan 10, 2025 -

Ira Ford Auburn responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 07, 2025

Garret my service advisor was great! The problem was fixed satisfactory. I highly recommend IRA Ford. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Lavallee
Jan 09, 2025 -

Ira Ford Auburn responded

Hello David, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 07, 2025

Bought my 2016 F-150 Lariat there and except for long trips where it may need an oil change away from home, she always gets serviced at Ira Ford in Auburn, Massachusetts. Great dealership populated wi More

by suebriody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach in Service
Jan 09, 2025 -

Ira Ford Auburn responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

January 03, 2025

I was over charged for the service I requested THE WORKS oil change 49.50 I was charged 115.00 this was my first time at this dealership this is not a way to keep customers coming back. More

by mbombard47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bert
Jan 04, 2025 -

Ira Ford Auburn responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional and affordable service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Shawnee Wandless General Manager Ira Ford Auburn swandless@irafordauburn.com

January 01, 2025

The service desk is always friendly. They give videos of my vehicle inspection. They explain why certain parts need to be replaced. I always trust this place so I come back. The service More

by klf12x87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service desk staff, Lauren Ostiguy, Michael Nicoletti, Juan Tejada, Andrew Dupuis
Jan 03, 2025 -

Ira Ford Auburn responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

December 31, 2024

The tech person who managed my service was courteous, professional and attentive. This was my first visit to this service department and I was very happy with the service. More

by Rice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Lavalle
Jan 02, 2025 -

Ira Ford Auburn responded

Hello, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 31, 2024

I was very impressed with this dealership. The service department was very customer oriented and very pleasant to work with. The mechanics did a great job with fixing my problems. More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garette
Jan 02, 2025 -

Ira Ford Auburn responded

Hi Kevin, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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