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Ira Ford Auburn

Auburn, MA

Overview
Reviews
Vehicles
4.6
674 Reviews
Call Dealership (508) 444-9898

780 Washington St

Auburn, MA

01501

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Showing 674 reviews

October 16, 2023

Service department always takes care of my f450 I have all work done at Ira ford More

by Sean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle and James
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Oct 17, 2023 -

Ira Ford Auburn responded

We're delighted to hear that you trust our service department with your F450 and that you choose Ira Ford Auburn for all your service needs. Your loyalty is greatly appreciated, and we're committed to providing top-notch service to keep your vehicle in excellent condition. We're here to ensure your experience is consistently positive. Thank you for choosing us!

October 15, 2023

They are very good at explaining what they can do and immediately notify when your vehicle is ready. More

by hjudy35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer I believe her name was front desk service area on 9/30/23
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Oct 17, 2023 -

Ira Ford Auburn responded

We appreciate your feedback! It's great to hear that we are effective at explaining our services and that we promptly notify you when your vehicle is ready. Your understanding and time are important to us, and we're here to provide you with excellent service for all your future needs. Thank you for choosing us!

October 15, 2023

I take my Ford explorer for regular service and the people are very helpful and appreciate the accuracy with everything. More

by hjudy35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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Oct 17, 2023 -

Ira Ford Auburn responded

We're pleased to hear that you regularly take your Ford Explorer for service and find the people helpful. Your appreciation for the accuracy in everything is important to us, and we're here to continue providing excellent service for all your future needs. Thank you for choosing us!

October 13, 2023

I was very happy with the service, thanks to tania and Rebecca those to ladies was very helpful and thank you, there are excellent personal More

by Luz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tania, and Rebecca
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Oct 17, 2023 -

Ira Ford Auburn responded

We're delighted to hear that you were very happy with the service and that Tania and Rebecca were very helpful. Excellent customer service is important to us, and your kind words are truly appreciated. We're here to continue providing you with excellent service for all your future needs. Thank you for choosing us!

October 12, 2023

Service advisor was very helpful, video sent was very informative and also helpful. Thanks again. More

by Rlxlvr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Oct 13, 2023 -

Ira Ford Auburn responded

You're very welcome! We're glad to hear that your service advisor was very helpful, and you found the informative video helpful as well. Thank you for choosing us, and we appreciate your positive feedback!

October 12, 2023

Bought my Ruby Red 2016 F-150 at Ira Ford when it just became Prime Motor Group after its original incarnation, Millbury Motors. Now with the new building, Ira’s Service Department is the best version it More

by suebriody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
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Oct 12, 2023 -

suebriody responded

Reviews Profile & Settings Ira Ford Auburn Oct 12, 2023 suebriody Bought my Ruby Red 2016 F-150 at Ira Ford when it just became Prime Motor Group after its original incarnation, Millbury Motors. Now with the new building, Ira’s Service Department is the best version it has ever been! Not only are they experts like they’ve always been, they’re more effective and efficient to make for the most effortless service ever experienced! Populated by pleasant professionals, the luxurious waiting area completes the picture. Work gets done while I wait and enjoy my coffee! Tonya checked with me about an issue with my lug nuts that turned out needed to be replaced. And now I’m good to go for the next 5000 miles! I trust Ira Ford to take proper care of my beloved truck and likewise me!

Oct 13, 2023 -

Ira Ford Auburn responded

Thank you for sharing your experience with Ira Ford Auburn, especially our service department. It's wonderful to hear that you found them efficient, effective, and staffed with pleasant professionals. Having a great waiting area and the confidence that your vehicle is well taken care of adds to the overall positive experience. We appreciate your business and the Five-Star review!

October 11, 2023

Great service! I had my mustang serviced there and state inspected! I have all my vehicles serviced there More

by Mustang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
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Oct 11, 2023 -

Mustang responded

Love Ira!

Oct 12, 2023 -

Ira Ford Auburn responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

October 10, 2023

Did everything I asked. Communication was good. And got the tires in a day earlier. More

by dgoyette1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach lussier
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Oct 12, 2023 -

Ira Ford Auburn responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 09, 2023

Took in my truck 4 days before the appointment, they were communicative and helpful. Didn't try to sell me things I didnt need, and diagnosed an issue no other shop could fix. More

by Pedestefano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Oct 11, 2023 -

Ira Ford Auburn responded

It's great to hear that you had a positive experience with your truck's service appointment. The fact that we were communicative and helpful, didn't push unnecessary services, and were able to diagnose and fix an issue that other shops couldn't speaks volumes about our expertise and customer-oriented approach. Safe and smooth driving with your well-maintained truck!

October 07, 2023

I always have a wonderful experience with Ira Ford. Nice and professional staff. Excellent service. Thank you! More

by mvslatino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Oct 10, 2023 -

Ira Ford Auburn responded

That's fantastic to hear! We're so happy you had an excellent experience. We always strive to provide the best service to our customers, so we're glad to hear you were pleased. Thank you for your review!

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