Ira Ford Auburn

This visit was much better than the past visits. Time was much shorter to wait Time was much shorter to wait More

First service Kyle was great got in - called to say truck was ready and check out was quick was ready and check out was quick More

The service was fantastic, i finaly got my car. we are happy and we strongly recomend Iraford Auburn we are happy and we strongly recomend Iraford Auburn More

Waited over 90 minutes for an oil change and tire rotation with an appointment. The cost was $118.50 for synthetic blend. My first and last time going to Ira Ford. rotation with an appointment. The cost was $118.50 for synthetic blend. My first and last time going to Ira Ford. More

Right from the start when I bought my truck and the service been top notch anyone wanting to buy a vehicle I recommend u guys everyone been great for sure thanks again see u again to service been top notch anyone wanting to buy a vehicle I recommend u guys everyone been great for sure thanks again see u again to More

I was fortunate today to be helped by Tonya, the experience was excellent. It was great to have someone go above and beyond to help the customer. Ira Ford should be proud to have such an employee. T experience was excellent. It was great to have someone go above and beyond to help the customer. Ira Ford should be proud to have such an employee. Tonya put my faith back in humanity. More

The service dept is great! I won’t take my car anywhere else ! Competent and caring !!! I won’t take my car anywhere else ! Competent and caring !!! More

Terrible communication when it comes to what’s wrong with the vehicle, when it will be fixed, etc.. my vehicle wasn’t even running due to engine/ transmission issues and they were trying to sell me new tires the vehicle, when it will be fixed, etc.. my vehicle wasn’t even running due to engine/ transmission issues and they were trying to sell me new tires. In a situation like that I don’t care about tires I want to know what’s wrong with my vehicle and when I will have it back. This is my second time going there and will be the last time, just bad service and bad communication both times. I’m not even convinced the car is properly fixed. I had oil mixing with coolant and the engine was overheating in my 2021 Explorer with 40K miles. They replaced the transmission cooler and oil cooler and said everything else is fine. I’m concerned about internal damage to my engine but they say don’t worry… More

This is my favorite. A place that I can trust with my car your made to feel really welcome I love the fact they schedule you right away A place that I can trust with my car your made to feel really welcome I love the fact they schedule you right away More

The dealership has always been great; however, they need to ramp up the number of staff to work in service. Last Friday there was only 1 person in the Service bay— he did a great job, but he handled phones, to ramp up the number of staff to work in service. Last Friday there was only 1 person in the Service bay— he did a great job, but he handled phones, paperwork, and folks coming in. More