Ira Ford Auburn

My transmission control module went bad, they were not able to get me the part, I got an aftermarket part, and was told by them that it was faulty. Then, months later, I received an update, saying that th able to get me the part, I got an aftermarket part, and was told by them that it was faulty. Then, months later, I received an update, saying that they have plugged in the part that I got them, and suddenly it worked. This ended up being an enormous hassle for me, and whenever I called the store, or any sort of easement, the Service manager would only tell me in all the ways that they did not mess up, and how he was not willing to help my situation whatsoever. I provided them apart, they could not install it, then blamed me. Should’ve taken an hour to seven months. I understand that accidents happen, and I understand that I got angry, this is completely unacceptable. More

Excellent product knowledge and customer service. Thank you to everyone. Happy holidays to everyone! We have a new “used” car. Thank you to everyone. Happy holidays to everyone! We have a new “used” car. More

Clean, refreshments, service advisor excellent , comfortable waiting area, friendly staff, clean, professional, x, x, x comfortable waiting area, friendly staff, clean, professional, x, x, x More

I arrived for my appointment and was promptly greeted. The dealership took in my vehicle, serviced it and sent me on my way. That might sound boring but that is what I expect, no hassle service at a price The dealership took in my vehicle, serviced it and sent me on my way. That might sound boring but that is what I expect, no hassle service at a price I can afford. Ira Ford delivered that in spades. My vehicle is about to turn 10 and I would love it to continue operating as well as it does today. I will be returning To Ira to ensure that it does! More

Tonya is awesome outstanding service. All the person is amazing I love this please for all my services All the person is amazing I love this please for all my services More

Ira was pleasant and fast. The waiting area was comfortable and even had coffee. I was a bit surprised at the fee for programming my new truck starter and key. All in all I was The waiting area was comfortable and even had coffee. I was a bit surprised at the fee for programming my new truck starter and key. All in all I was pleased at the service. All those that helped me were very good, More

IRA Ford is the best delorship in Auburn MA. Courteous, polite staff. Nice being greeted by name. Great service. Courteous, polite staff. Nice being greeted by name. Great service. More

Ira Ford is absolutely the best! ! Always, treated very well. Wouldn't go anywhere else!! Thank you!!! ! Always, treated very well. Wouldn't go anywhere else!! Thank you!!! More

I enjoyed working with Tonya. She was professional and proficient. The overall service was excellent. She was professional and proficient. The overall service was excellent. More

The service department had me in and out promptly, they answered all my questions to my satisfaction answered all my questions to my satisfaction More