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Ira Ford Auburn

Auburn, MA

Overview
Reviews
Vehicles
4.6
674 Reviews
Call Dealership (508) 444-9898

780 Washington St

Auburn, MA

01501

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Showing 674 reviews

March 01, 2024

Awesome service! The new drop off pick up service is awesome! Saved me from having to take time off of work More

by Mmphillips64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
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Mar 07, 2024 -

Ira Ford Auburn responded

We're delighted to hear that you found our new drop-off and pick-up service to be awesome! It's our goal to provide convenient and efficient solutions for our customers, and we're pleased to have saved you from taking time off work. Thank you for choosing our dealership, and we look forward to serving you in the future! Safe travels!

March 01, 2024

Great easy people to work with. Quick to get the work done and kept in touch through the process. Thanks Ira. More

by Ntrin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle R, and mechanics.
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Mar 07, 2024 -

Ira Ford Auburn responded

That's wonderful to hear! Ira Ford Auburn seems to have provided you with a positive and efficient experience, keeping you informed throughout the process. Safe travels in your vehicle, and thank you for choosing Ira Ford Auburn!

February 28, 2024

Clean,friendly and reliable dealership. Always a good visit and the employees are always ready to help More

by themooka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonya
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Mar 02, 2024 -

Ira Ford Auburn responded

It's wonderful to hear that you find the dealership clean, friendly, and reliable. A positive and helpful environment is crucial for a great customer experience. Thank you for choosing us, and we look forward to continuing to provide excellent service for you in the future! Safe travels!

February 26, 2024

What time just picked up our ambulance it now gets up to 10 miles an hour sorry not fast enough for someone that’s having a heart attack More

by kamb2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack
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Feb 26, 2024 -

Ira Ford Auburn responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 19, 2024 -

Ira Ford Auburn responded

Thank you for bringing this to my attention. I apologize that your vehicle is experiencing an issue with acceleration. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Michael Nicoletti General Manager mnicoletti@irafordauburn.com

February 20, 2024

First time at Ira Ford very friendly staff comfortable waiting room, I liked the video of the inspection of my vehicle was able to see the problems that needed to be addressed. More

by coachjham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan,Celli
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Feb 24, 2024 -

Ira Ford Auburn responded

We're delighted to hear about your positive experience at Ira Ford Auburn! Providing a friendly environment and keeping our customers informed through inspection videos are key aspects of our service. We appreciate your trust in us and look forward to serving you again in the future!

February 16, 2024

Ira diagnosed a very difficult flashing check engine light that my local mechanic couldn’t. Then the delivered my repaired car to my house elinsting the hassle of pickup. Top notch and very impressed. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor and tech
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Feb 23, 2024 -

Ira Ford Auburn responded

Thank you Chris for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

February 12, 2024

Great customer service as always. I enjoy doing business at Ira Ford Auburn MA. Thanks everyone ! More

by aplepolisher2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Feb 16, 2024 -

Ira Ford Auburn responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 10, 2024

I always receive such great service when I go to Ira Ford and always recommend them. More

by Brad C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Feb 13, 2024 -

Ira Ford Auburn responded

Thank you for the kind words Brad! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 08, 2024

Had service appt for 11am, staff began service well after 11:30 am took over2 hrs for oil change & tire rotation. Price also high at $103. More

by Pauline3004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Feb 09, 2024 -

Ira Ford Auburn responded

Thank you for bringing this to my attention. I apologize for the long wait time to have your vehicle serviced with us. I would like an opportunity to fix this and earn your business, please contact me at mnicoletti@irafordauburn.com. I look forward to speaking with you. Michael Nicoletti, General Manager

February 07, 2024

Outstanding customer service in the service department. They do a fantastic job keeping us informed of the work being done. More

by afla32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Report | Print
Feb 10, 2024 -

Ira Ford Auburn responded

We are thrilled to hear that you had an outstanding experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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