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Ira Ford Auburn

Auburn, MA

4.6
674 Reviews

780 Washington St

Auburn, MA

01501

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Showing 674 reviews

March 20, 2024

Friendly, very good at explaining things needing to be done. My only big miss is way too long to change oil and rotate the tires. They did do a recall on the rear axle wire harness as well but I was there More

by Jnewton
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Mar 22, 2024 -

Ira Ford Auburn responded

We appreciate your feedback and apologize for the longer-than-expected wait time during your recent visit. We'll work on improving our efficiency for oil changes and tire rotations. Thank you for choosing us for your service needs!

March 19, 2024

Great service and a comfortable waiting area. Will be back for service in the future. More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Mar 21, 2024 -

Ira Ford Auburn responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 18, 2024

My first experience with this dealership was excellent. I was taken promptly, checked in and it was simple. More

by KG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Mar 19, 2024 -

Ira Ford Auburn responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 18, 2024

Very accommodating and recalls were completed thank you for all the help with the issues More

by Nancy.StGermaine
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tonya Flynn
Mar 21, 2024 -

Ira Ford Auburn responded

We are thrilled to hear that you had an accommodating experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 17, 2024

Very nice polite people to deal with. Service can be improved through keeping customers updated regarding the status of repairs. My car was in for 3 weeks and I had to call in to get upda More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Refuse to answer
Apr 12, 2024 -

Ira Ford Auburn responded

Thank you for taking the time to leave us a review! We look forward to your business with us again!

March 15, 2024

Very good service. Very professional. Nice facility and detailed reports on all service items and repairs More

by Chuckd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Mar 19, 2024 -

Ira Ford Auburn responded

That's great to hear! We're glad that you had a positive and professional service experience at our dealership. We're here to ensure your continued satisfaction with our services!

March 15, 2024

Ira Ford in Auburn always takes such good care of me and most importantly my vehicle I bought there back in 2017. They always go above and beyond and exceed my expectations. Everyone over there does such a More

by Sampson1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
Mar 20, 2024 -

Ira Ford Auburn responded

Thank you for sharing your positive experience at Ira Ford Auburn! We're thrilled to hear that you have consistently received excellent care and that the team at the dealership exceeds your expectations. We appreciate your kind words and are grateful for your continued trust in us to take care of your vehicle. We're here to ensure your continued satisfaction with our services!

March 09, 2024

This dealership is very responsive and proactive about our needs. Very helpful and easy to work with. More

by efstratios
Recommend Dealer
Yes
Employees Worked With
Ryan, Keith. Keith is a 5 star personality at this dealership. He goes above and beyond. Great dude.
Mar 13, 2024 -

Ira Ford Auburn responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 09, 2024

David Haynes was awesome to work with. He followed up often but never was pushy. He was friendly and engaging and made a good personal connection with me. Although I decided on a diffe More

by godzilla1963
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Haynes
Mar 13, 2024 -

Ira Ford Auburn responded

Thank you for sharing your positive experience with David! It's wonderful to hear that he provided excellent service by being attentive, friendly, and engaging without being pushy. Personal connections and great customer service are crucial aspects of a positive car-buying experience. Safe travels, and peace out!

March 04, 2024

This Dealership is one that i would recommend to anyone, they are very professional and courteous. they treated me like i was there best customer More

by morrisshelton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach
Mar 08, 2024 -

Ira Ford Auburn responded

We appreciate your kind words and recommendation! It's fantastic to hear that you had a positive experience at our dealership, feeling valued and treated with professionalism and courtesy. Customer satisfaction is a top priority, and we're grateful for your feedback. Thank you for choosing our dealership, and we look forward to serving you or anyone you recommend in the future!

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