Ira Ford Auburn

Terrible communication. My car was here for 4 days before I finally reached a manager to get answers. My car was here for 4 days before I finally reached a manager to get answers. More

Great service. Loved the real time updates and video walk through for approval of additional needs. Did not love the waiting area, no desks or outlets to do work at Loved the real time updates and video walk through for approval of additional needs. Did not love the waiting area, no desks or outlets to do work at. More

When I brought my truck in for an oil change, I was assisted immediately from a guy named Kyle. He was very personal & polite. Asked me if I had any concerns other then what I brought it to be service assisted immediately from a guy named Kyle. He was very personal & polite. Asked me if I had any concerns other then what I brought it to be service for, and I told him the only thing I was concerned about was the air in my tires, other than my oil change and they brought me home in provided me a ride back to pick up my truck when it was finished. Brady was my shofuir a young gentleman only 4wks on Fords payroll! I am/was very satisfied More

Easy to schedule appointment online. Great communication and customer service. Various options including pickup/delivery of vehicle after service. Great communication and customer service. Various options including pickup/delivery of vehicle after service. More

Very disappointed made an appointment two weeks in advanced set it up the first appointment of the day at 7:30 AM to have a oil change on my new Ford 150 was informed that the mechanics don’t come in advanced set it up the first appointment of the day at 7:30 AM to have a oil change on my new Ford 150 was informed that the mechanics don’t come in until 8 o’clock 90 minutes for an oil change in acceptable other Than the fact that service person I dealt with Ryan was good More

Worst car buying experience. Although the car salesman was awesome, the service department and financial department were the worst. Never will we buy another care from here. Although the car salesman was awesome, the service department and financial department were the worst. Never will we buy another care from here. More

Customer Service representative Tonya was very helpful in getting my Ford F150 service appointment started, and I was extremely happy that she notified me of Ira Ford’s valet service which very helpful to me getting my Ford F150 service appointment started, and I was extremely happy that she notified me of Ira Ford’s valet service which very helpful to me. Ms.Tonya was very professional, helpful, and a delight to work with. More

Service techs were very informative and happy to answer any questions I had. Thank you. any questions I had. Thank you. More

Great service Great people they go the extra mile nice atmosphere The service advisors are awesome atmosphere The service advisors are awesome More

The IRA Ford team members are incredible. Friendly, courteous and above all respectful and transparent. Friendly, courteous and above all respectful and transparent. More