Back

Ira Ford Auburn

Auburn, MA

4.7
815 Reviews

780 Washington St

Auburn, MA

01501

Directions

By Type

Showing 815 reviews

April 23, 2025

Very helpful quick to answer questions and called back when they said they would. Highly recommended More

by Chirp4th1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Ostiguy
April 17, 2025

Service department was very helpful in recommending services and scheduling service for our F150 truck More

by Sdear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Entire staff was very professional , Lauren Ostiguy
Apr 19, 2025 -

Ira Ford Auburn responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 17, 2025

Nice people. Fast and efficient service. I was also able to use their office to plug in and work remotely. More

by Kane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer, Lauren Ostiguy
Apr 19, 2025 -

Ira Ford Auburn responded

Hi Kane, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 17, 2025

I have a lot of problems with my car that Zach and the Assistant manager took care of me, and help me resolve my issues in a timely manner and they understood my situation. More

by jchapa_87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Apr 21, 2025 -

Ira Ford Auburn responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

April 16, 2025

Had no issues throughout service. Bert Surell was helpful and professional. Never have any complaints about IRA ford More

by ehopper960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert Surell, Lauren Ostiguy
Apr 17, 2025 -

Ira Ford Auburn responded

Hello, we're happy you found Bert to be so supportive during your experience here at Ira Ford Auburn. Feel free to reach out to us if you need anything. Have a wonderful day.

April 15, 2025

I bought my Mustang from Kyle Depold, 10 years ago. Best decision I ever made. And when it came time to buy another car I went back to him, again and again. He's a very good salesman and never gives yo More

by bruinsfan9496
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Depold
Apr 17, 2025 -

Ira Ford Auburn responded

Hello, we're happy you found Kyle to be so supportive during your experience here at Ira Ford Auburn. Thanks for the recommendation, and have an amazing day!

April 15, 2025

Jennifer Dubos in the service department, went above and beyond to get the information I requested. I couldn’t remember when my service plan and points expired. She found out I had 2 warranties/service plan More

by Julieaktruckgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Dubos
Apr 17, 2025 -

Ira Ford Auburn responded

Hello, we're happy you found Jennifer to be so supportive during your experience here at Ira Ford Auburn. Feel free to reach out to us if you need anything. Have a wonderful day.

April 15, 2025

I would not recommend this dealership. Very shady.Customer service is absolutely terrible.I will never go back there again. More

by Pj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve, Lauren Ostiguy
Apr 18, 2025 -

Ira Ford Auburn responded

Paul, Thank you for taking my call and discussing your situation. Ask discussed; we diligently try to exceed our customers' expectations. However, from time to time we fall short of that expectation. When situations happen, this provides us with a valuable opportunity to look at our process and address the areas we should've been better. I apologies for your experience as expressed in our phone conversation and valued your feedback. Shawnee Wandless General Manager Ira Ford Auburn 774-450-1541 swandless@irafordauburn.com

April 13, 2025

I had a great experience for the maintenance on my Ranger. They kept me informed about the status of the work and recommended items that needed to be done. More

by rbenoit0704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Apr 15, 2025 -

Ira Ford Auburn responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 13, 2025

I love working with Zack in service. Great customer service and great communicating with the customer. 10/10 More

by adiaz198305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
Apr 15, 2025 -

Ira Ford Auburn responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Ford Auburn. We are always more than happy to assist you if anything else comes up. Take care!

1
...