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Ira Ford Auburn

Auburn, MA

Overview
Reviews
Vehicles
4.6
680 Reviews
Call Dealership (508) 444-9898

780 Washington St

Auburn, MA

01501

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Showing 680 reviews

December 18, 2024

Order intake person was Very efficient and cordial. Vehicle was in for a typical oil change. Vehicle was not taken in for the scheduled service over two hours after appointment time. Time for the serv More

by .
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
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Dec 20, 2024 -

Ira Ford Auburn responded

Hi, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (774) 450-1500 when you have a chance. Thank you, and we look forward to hearing from you.

December 12, 2024

I brought my car to be serviced and I worked with Bert had good communication and made it smooth and easy More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert
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Dec 13, 2024 -

Ira Ford Auburn responded

Hi James, we're happy you found our staff to be so supportive during your experience here at Ira Ford Auburn. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 12, 2024

Was very good overall, Zach was great from start to finish. Thank you só much More

by Matt Darocha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach, Lauren Ostiguy, Michael Nicoletti, Juan Tejada, Andrew Dupuis, Kyle DePold, Keith Andes, Rocket Anderson
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Dec 14, 2024 -

Ira Ford Auburn responded

Hi Matt, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 08, 2024

Prompt and ready to go. Very pleased with everything. Friendly associate. Clean and accommodating facility. More

by denisestpierre
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle DePold, Keith Andes, Rocket Anderson
Report | Print
Dec 12, 2024 -

Ira Ford Auburn responded

Hello, we appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!

December 06, 2024

Burt was polite, knowledgeable, and went the extra mile for me, a first time customer. I will be returning for all my service and repair needs in the future. More

by hercyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Burt
Report | Print
Dec 09, 2024 -

Ira Ford Auburn responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Ford Auburn. We hope you have a great day!

November 30, 2024

Great service and excellent customer service! ! No complaints at all. I appreciate the follow up o. Letting me know how it went More

by Coco521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret
Report | Print
Dec 02, 2024 -

Ira Ford Auburn responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 25, 2024

Quick and easy service, great prices and knowledge, service advisor was helpful and honest, highly recommended More

by Nbovenzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Report | Print
Nov 27, 2024 -

Ira Ford Auburn responded

Hello, we're happy you found our staff to be so helpful during your experience here at Ira Ford Auburn. Thanks for the recommendation, and have an amazing day!

November 23, 2024

Excellent help on a busy day. Helped me out and got me back on the road! More

by F150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Report | Print
Nov 25, 2024 -

Ira Ford Auburn responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 15, 2024

Knowlegeable staff who quickly accessed my service needs and scheduled my appointment. Service was completed in the timeframe I was given. More

by t.higgins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert Surrell
Report | Print
Nov 19, 2024 -

Ira Ford Auburn responded

Hi, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 13, 2024

Garrett in the service department was incredibly helpful and patient while working through my engine issue and with the extended warranty company. More

by RMer85
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Lavallee
Report | Print
Nov 18, 2024 -

Ira Ford Auburn responded

Hi, we're happy you found our staff so supportive during your experience here at Ira Ford Auburn. We look forward to your next visit! Take care!

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