Ira Acura Westwood

Prime Acura is a GREAT place to buy or lease a vehicle. Everyone is super friendly and honest. They do not attack you and jump down your throat like other dealerships. I currently have a lease with them an Everyone is super friendly and honest. They do not attack you and jump down your throat like other dealerships. I currently have a lease with them and have used them for Service. The service department(George) is EXCELLENT!!! I lease with Ellen Gallagher and have referred her to my parents who both have bought from Prime too! Ellen is EXCELLENT to work with and simple the BEST! I look forward to doing business again with Ellen!! More

Ellen was very professional and respectful of my time. I specified the terms of the lease on the vehicle I was intersted in and she was able to structure the lease as requested. Definitely plan on returning specified the terms of the lease on the vehicle I was intersted in and she was able to structure the lease as requested. Definitely plan on returning to the dealership when current lease expires. More

They had the most aggressive pricing amongst all NE Acura dealers. That's why I went there first after obtaining an internet quote from all local dealers. The sales process was smooth. Henry was professi dealers. That's why I went there first after obtaining an internet quote from all local dealers. The sales process was smooth. Henry was professional, courteous and not pushy. I recommend Prime Acura highly if you are in the market for a brand new Acura. Their pre-owned selection was not all that great at-least when I was looking. But I guess it all depends on what cars are available when one is looking. You may get lucky. More

Since I've moved to MA three years ago, I've done all my business with Prime Acura. At this point, I think I've purchased/leased three cars through them and the experience could not have been better! Over business with Prime Acura. At this point, I think I've purchased/leased three cars through them and the experience could not have been better! Over the years, I've been to numerous dealerships for auto purchases and servicing, but Prime has been the best. Although I've owned only Honda and Acura autos over the past 20 years (and driven a Dodge for work), Acura by far is the best when it comes to customer service. I find that Prime provides at least equal service to most other Acura dealerships...nice customer lounges, refreshments, wash and vac car, etc. Here's the best part: The salesperson I've worked with over the last three years, Fadia Charmoun, has to be the BEST salesperson I've EVER encountered. She makes doing business so easy! As we all know, buying a car isn't the best experience to necessarily go through, but I feel that Fadia HONESTLY tries to do what she can to make a deal happen. I have never felt taken advantage of, swindled, etc. It's like doing business with a friend. I felt this way from my first purchase up to my most recent. I can't imagine NOT doing business with Fadia. Purchasing a car has actually been a pleasurable experience! I love my new TL and look forward to working with Prime in the future. All the staff is helpful and friendly. When it comes to a new car sale, Fadia is sure to get my business in the future! More

I had a great overall experience with Henry as well as Mike and Thomas. I am thoroughly enjoying my new TL as well. My only issues with the whole process were that it seemed to take quite a while at the d Mike and Thomas. I am thoroughly enjoying my new TL as well. My only issues with the whole process were that it seemed to take quite a while at the dealership to take delivery, not including the inspection (which did save me a drive over). Also, I really did not like the fact that none of the coverage options were disclosed or described until the deal was almost completed (i.e. in Mike's office signing the paperwork). I would like to reiterate that I did have a great experience otherwise and I am really enjoying my new vehicle and already cannot wait for the next one. I will definitely be returning to Prime Acura in the future and most definitely recomend Henry to anyone looking for a new vehicle. More

Fadia was super friendly, helpful and attentive. I would recommend Prime Acura and Fadia to anyone in the market for a new car! She got into our new car with us and made sure our Bluetooth and Sirius radio recommend Prime Acura and Fadia to anyone in the market for a new car! She got into our new car with us and made sure our Bluetooth and Sirius radio were working properly and that we knew how to use them. She also helped us with the audio commands so we knew exactly how the car worked before we drove off the lot. She was great! More

Both my wife and I were treated with utmost respect and as valued customers. From initial contact through all negotiations we were impressed with the "no pressure" sales approach. They realized we would pu as valued customers. From initial contact through all negotiations we were impressed with the "no pressure" sales approach. They realized we would purchase if the vehicle and deal were right for us. My wife appreciated the patience Danielle showed while explaining the vehicle on delivery. More

Scott was very knowledgable about the TSX and TL, inside and out. He was very accommodating with test drive, listened to our comments, questions, and concerns, and happily addressed them. We almost signed and out. He was very accommodating with test drive, listened to our comments, questions, and concerns, and happily addressed them. We almost signed for a new TSX and at the last minute switched to a TL, and he took very good care to rewrite all the paperwork and process quickly and efficiently. It was a pleasure working with him at the sale, and the follow up over the next several days and weeks. He followed up with everything we discussed, and any questions that we had. I'm very comfortable knowing he's there to help us along the way also. More

Overall leasing experience was excellent from start to finish. Our sales person was very accomodating. The only negative experience was waiting to sign the documents & execute the sale b/c it was a busy d finish. Our sales person was very accomodating. The only negative experience was waiting to sign the documents & execute the sale b/c it was a busy day at the dealership. Obviously that was out of everyone's control. I would definitely purchase/lease another vehicle from Prime in the future and will highly recommend the dealership to others. More

Danielle listen to questions, if she didn't have the answer she took the time to find the answer. She presented a professional image and handle all interaction in a professional buainess like manner. answer she took the time to find the answer. She presented a professional image and handle all interaction in a professional buainess like manner. All the way through the process she followed up on questions and keep in contact. When we finally decided to purchase she made the experience fun and informative. The paperwork process was completed by the dealership in a fast paced manner and we left feeling we had a great experience. I would buy from your dealership again and would request Danielle. Thanks Bob Langone More