Ira Acura Westwood

Throughout the ownership of my Acura MDX I have visited the Walpole dealership many times. The change in attitude, customer service and overall aura since the Prime takeover is absolutely incredible. Up the Walpole dealership many times. The change in attitude, customer service and overall aura since the Prime takeover is absolutely incredible. Upon visiting the dealership for service I accidentally entered through the front showroom instead of driving around back. I was immediately greeted by two cheerful sales people who could not do enough for me. They escorted me to the service desk were a representative immediately acknowledged my presence and while multitasking not only addressed my vehicle but completed his present clients needs. Before I even had a chance to look at my watch the process was completed and I was handed keys and escorted to a loaner vehicle. With a quick vehicle safety review I was on my way. At days end I returned to pick up my vehicle which the service department had confirmed by telephone was ready. The service writer recognized my face and immediately retrieved my paperwork before I even had a chance to say my name. I though to myself “how refreshing these people really care”. In two shakes of a stick my paperwork was reviewed and complete. As I was exiting the service area the general manager greeted me with a big handshake and sincerely questioned my satisfaction with the total experience. He even walked me toward my vehicle confirming they were here for me in any capacity. To my surprise he even helped me transfer my belonging from the loaner car back to my vehicle I was truly amazed by the entire experience. While driving home I couldn’t believe how quick and painless the whole experience was. Keep up the good work! More

Matt was a great Salesman & my experience was nothing but positive. The entire dealership, from service to management were extremely friendly & helpful. I walked out the same day with a new MDX & couldn't positive. The entire dealership, from service to management were extremely friendly & helpful. I walked out the same day with a new MDX & couldn't be happier. Since the sale Matt has called regularly to check in on me & the car! I am very happy with my Prime experience & Matt's knowledge & helpfulness. More

This was the second of five Acura dealers that I planned to visit. Did not go to any more as Matt Pinto was a most effective salesman. Answered all my questions and quickly negotiated with the manager to to visit. Did not go to any more as Matt Pinto was a most effective salesman. Answered all my questions and quickly negotiated with the manager to get to an attractive and acceptable price. The transactions were handled very competently by Denis Rochefort, the Business Manager. Everything was smooth and the car was picked up at the end of October, 2008. Since, Matt has called regularly to check up on how I am doing, and has been chasing answers on how to manage the extensive features of the voice-actuated systems. All went very smoothly, they had the car I wanted in stock, at a fair price, and the follow-up has been better than I have ever had in many car purchases. More

We had an excellent experience at the dealership. Joe was awesome to work with and I would recommend him to anyone. He was very informative and helped us make an informed decision about our new car. He was awesome to work with and I would recommend him to anyone. He was very informative and helped us make an informed decision about our new car. He made sure everything was fast and easy and he was availible for us at anytime to ask him additional questions. He even took the time to drive to meet us to test drive a car when we couldn't make it to the dealership. I look forward to returning to buy a new car again! More

Ellen was easy to deal with and got us the deal we wanted. She explained the operation of our new MDX perfectly and we really love our new car! WE got exactly what was promised over the phone, no wanted. She explained the operation of our new MDX perfectly and we really love our new car! WE got exactly what was promised over the phone, no "trips to the sales manager" to get what we wanted. Just a straight up, honest deal. BUy your next car from Ellen! More

I highly recommend Prime Acura! I never give reviews but after the great service I received from Denis Rochefort sr I felt I must.Denis took the time to explain every detail of the car and all the warranty after the great service I received from Denis Rochefort sr I felt I must.Denis took the time to explain every detail of the car and all the warranty options. I did not feel any pressure. The price was great and they had a large selection. Thanks Denis I love my new Acura! More

I give the Prime Acura Dealership in Walpole the highest rating in all categories because I felt that from when I walked into the dealership I was treated in a kind manner, was listened to and given the utm rating in all categories because I felt that from when I walked into the dealership I was treated in a kind manner, was listened to and given the utmost attention needed for me to make the best car selection. My salesman Scott Powers was particularly helpful. He seemed really interested in meeting my needs and enjoyed what he was doing. I felt he gave a real "non salesman" but professional approach which I responded to. I plan to return for subsequent vehicles and will refer my friends and family there as well. Keep up the good work! More

Buying my latest car at Prime Acura was one of the best car buying experiences of my life. My salesman Warren Newland treated me with respect. As a woman, I am often "talked down to" by car salesmen. No car buying experiences of my life. My salesman Warren Newland treated me with respect. As a woman, I am often "talked down to" by car salesmen. Not so with Warren. He is the best! I will defintely be back. More

I had a great experience at Prime Acura. The staff was extremely professional and courteous. They not only followed up with me but provided excellent customer service. The sales consultants and the busine extremely professional and courteous. They not only followed up with me but provided excellent customer service. The sales consultants and the business manager helped me a lot to get the car that I wanted. Obviously price and options were a big factor in my case as in any other. I had a great experience at Prime……I would always recommend this place to anyone. Good job guys! More

Matt is extremely knowledgeable about Acura products. He Matt is extremely knowledgeable about Acura products. He tried and succeeded getting the correct vehicle for my wife and I. Matt has called me many Matt is extremely knowledgeable about Acura products. He tried and succeeded getting the correct vehicle for my wife and I. Matt has called me many times since the sale to answer any questions and make sure all is going well with the TL. Matt wants the customer happy - not just trying to make a sale. If you want an Acura call Matt. I recommend him without reservation. More