Ira Acura Westwood

The customer service was excellent because Leandra was very helpful. If she needed help with something she would ask another associate. I had three associates helping me at one time. Everyone was frie very helpful. If she needed help with something she would ask another associate. I had three associates helping me at one time. Everyone was friendly and genuosly wanted to help me. They worked with me to find a price I could work with to make the sale. My overall experience was great because of the nice people who work there. The worst part of my experience was writing this essay. More

I had a good experience overall, as the salesperson made the whole process easier. I liked the fact that their were no pressure tactics and when I first came into the showroom, I was greeted and given time the whole process easier. I liked the fact that their were no pressure tactics and when I first came into the showroom, I was greeted and given time to just walk around on my own and not be overshadowed by someone from sales. This was refreshing. More

Prime Acura made the whole buying process easy and presented me with the best deal around the area. I had shopped for an MDX at every Acura dealership in MA and found the best vehicle at Prime and wa presented me with the best deal around the area. I had shopped for an MDX at every Acura dealership in MA and found the best vehicle at Prime and was given the best price. I worked with Leandra Khouri and she was excellent and knowledageble. Thomas (GM) and Mike (Finance) made everything so easy. I would highly reccomend Prime and Leandra, if you're in the market for an Acura. More

I usually dread purchasing a new vehicle. After getting a very competitive Internet price, my wife and I visited Prime Acura. We were lucky enough to meet Leandra Khouri. Leandra made us feel comfortable a very competitive Internet price, my wife and I visited Prime Acura. We were lucky enough to meet Leandra Khouri. Leandra made us feel comfortable for the start without any unnecessary pressure. She took the time to show us a full assortment of vehicles and let us take our time deciding. A complete professional. The overall experience was great. Mike in the Finance Department was a refreshing change for past experiences. He was straight forward and honest. Thanks again Prime Acura, you won our business. You should be proud of your employees. More

First and foremost, I can never purchased a foreign vehicle. I have driven a General Motors vehicle since I was old enough to drive - be it the family car or my own. My nephew purchased in 2004 an Acu vehicle. I have driven a General Motors vehicle since I was old enough to drive - be it the family car or my own. My nephew purchased in 2004 an Acura TL. His experience with the Acura dealership and Fadia Chamoun have been nothing but wonderful. On Saturday, April 30, my nephew needed service on his car and encouraged me to go with him to see the new Acuras. As soon as I walked into the showroom and saw the 2012 Acura TL I knew I had to "rethink" purchasing a foreign car. Fadia (a no pressure salesperson) let me sit in the car and explained all the features, et. She then asked if I would like to drive the all wheel drive to get the feel. Off we went. Her patience, expertise of the vehicle and understanding on my mixed emotions were remarkable. After driving the Acura, speaking with her, and knowing that if I purchased the vehicle the dealership would provide the services I needed I gave purchasing a good shot. I needed to have my sister see the color of the car Mayan Bronze to see if she liked it. Sunday, May 1, my sister and I went to the dealtership, she loved the car and color, and I sat down with Fadia and proceeded to purchase it. The friendliness of the staff, the explanation of the vehicle, extended warranty, etc. was definitely part of my decision to urchase the Acura. The service department installed a remote control starter in the time frame promised. I dealt 98% with Fadia, but did speak with Michael Burke who finalized paperwork for the extended warranty. Also, Thomas Dragoo spoke with me and said he is available if I have any concerns. I've only driven the Acura for a little over a week and am learning the technology of it slowly. Fadia told me if I need any help, to call and she would set up a time for her to explain all the features. Compared to my experience with the Cadillac Dealership in Norwood, I would rate Prime Acura as supreme and above excellence. Next Wednesday, I have made an appointment to have Lo-Jack installed, which was set up by Chris. He will have a loaner for me so that I am not inconvenienced in any way. Everyone has known my objection to purchasing foreign. Now they know that I am very happy with the decision I made to purchase the 2010 Acura TL More

Overall we had a wonderful experience. We has been leasing and purchasing cars but this time it was very nicely organized. We didn't fill the pressure from the sales person. Everybody were very accomm leasing and purchasing cars but this time it was very nicely organized. We didn't fill the pressure from the sales person. Everybody were very accommodative to our needs. We traveled with 2 kids and people in the dealership made it very quick and easy. Thank you. More

It was a low-pressure, helpful, informative experience. Probably the best experience we have had at a dealership. And the car is beautiful, just what we wanted. We would choose them again for future purc Probably the best experience we have had at a dealership. And the car is beautiful, just what we wanted. We would choose them again for future purchases. I dealt with Dale Weaver. He was professional and trained me on how to use all of the features. Happy Customer. More

I have now purchased two cars thru Prime and worked with Henry Silva on both transactions. He is the most knowledgeable, patient and hard-working salesperson I have come across. I would recommend him to any Henry Silva on both transactions. He is the most knowledgeable, patient and hard-working salesperson I have come across. I would recommend him to anyone I know and will purchase thru him again in the future. I love my new car, he has followed up with my numerous times to ensure I am happy and have no unanswered questions. More

From the minute we walked into the dealership, we were greeted by a friendly and helpful customer service representative. After we were brought to the available sales associate, about 15 minutes before cl greeted by a friendly and helpful customer service representative. After we were brought to the available sales associate, about 15 minutes before closing, we were able to have a test drive, see the available vehicles in an adjacent lot, discuss added options and negotiate a deal within an hour. Dale was very curteous, helpful and sensitive to the fact it was late and we didn't want to spend a lot of time at the dealership. He went over the options we added and the total sales price in detail to be sure we were all on the same page. We also took advantage of the .09% financing that was suppose to expire on 5/2. All in all it was a great experience and will buy my next TL from Prime and from Dale. More

I had searched over the Internet for my new Acura MDX for the best price. Other dealers would give me a price but not include delivery charge and when I asked for the monthly cost if I put xyz down and assu the best price. Other dealers would give me a price but not include delivery charge and when I asked for the monthly cost if I put xyz down and assuming I had excellent credit ... Prime was the only one to give an Internet quote. When I went in I was assigned Dale and I told him I needed to be out of there in order to get my daughter of the bus .... Drove the car, they checked my credit and I signed.... No unnecessary sales pitches...they came in with the exact price I was quoted. More