Ira Acura Westwood

The service representative was sullen, the service took forever to provide and they did such a poor job of cleaning my car that my wife couldn’t believe it had been cleaned. So, not overwhelmed with the ex forever to provide and they did such a poor job of cleaning my car that my wife couldn’t believe it had been cleaned. So, not overwhelmed with the experience. More

I have used this dealer before and was very pleased with the service I have received over the years. I was returning a leased car and leasing a new one. I wanted the same car , an RDX, 2021. The salesman , the service I have received over the years. I was returning a leased car and leasing a new one. I wanted the same car , an RDX, 2021. The salesman , Anthony was friendly and gave us appropriate information about the car we wanted to lease. The finance person who was new to the dealer did an excellent job, He was friendly and had a good sense of humor. Over all I was pleased and love my new RDX. More

The service people are great but the dealership won’t deal with the insurance company. They make the customer pay and chase the insurance company to be reimbursed. They aren’t concerned about being easy deal with the insurance company. They make the customer pay and chase the insurance company to be reimbursed. They aren’t concerned about being easy to do business with. More

I Went in for an oil change and normally they give you a free car wash and vacuum the car. The car wash was fine but as i went to look around my car I notice that they pushed all the salt and dirt under the free car wash and vacuum the car. The car wash was fine but as i went to look around my car I notice that they pushed all the salt and dirt under the carpets of my back seat rugs 🤔....Every time I bring my car to Prime Acura of Westwood they mysteriously find something wrong with my car. I brought my car in for an oil change and now there is something wrong with my brand new breaks and Rotors that have been change for the past 7 months so they say go back to who ever did the work and have them fix it. 🤦🏽‍♀️ More

Problem with my 2011 MDX ,called Clyde Brown he got wright back to me and sent me up with Justin, who was very helpful with explaining problem and repair was fast and efficient wright back to me and sent me up with Justin, who was very helpful with explaining problem and repair was fast and efficient More

The attention and service that George provided to me and the car were top notch. Very professional and he explained everything in good detail. Cost estimate included. the car were top notch. Very professional and he explained everything in good detail. Cost estimate included. More

This is a very nice dealer and has a very responsible and attentive staff. The best custemer service. At the time of my service they made me feel at home with good communication. attentive staff. The best custemer service. At the time of my service they made me feel at home with good communication. More

I was greeted immediately by my service tech. we went over my reason for the visit. we also discussed other services that will be needed based on the age of car. very understanding over my reason for the visit. we also discussed other services that will be needed based on the age of car. very understanding More

Great service. Always friendly & helpful. Job gets done to perfection and everything explained thoroughly to me. Service rep Noah very helpful, kind & patient with me which I appreciate. A+ to perfection and everything explained thoroughly to me. Service rep Noah very helpful, kind & patient with me which I appreciate. A+ More

My second lease with Acura - Clyde Brown provided superior customer service each time. On top of a fair deal - his attention to detail and communication were outstanding. superior customer service each time. On top of a fair deal - his attention to detail and communication were outstanding. More