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Ira Acura Westwood

Westwood, MA

4.8
1,233 Reviews

395 Providence Hwy

Westwood, MA

02090

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Showing 1,233 reviews

May 13, 2022

have had it serviced here since leased in 2020. They’re always professional, friendly and skillful More

by MaryMc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benjamin Burrell in service
May 13, 2022 -

Ira Acura Westwood responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

May 12, 2022

Have been with IRA Acura since the Claire days beginning in 2005 … staff had been very attentive (sales and service) … have referred friends and family … a quality operation … More

by Bernardini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Flaherty; Marc Cesare, Fadia Chamoun
May 12, 2022 -

Ira Acura Westwood responded

Thank you for the review! We are very happy to hear that our team treated you well and was able to help you with your service visit.

May 12, 2022

They were very helpful I had an issue with my Bluetooth I think one’s name was Myles and the other one I think he was the person in charge maybe they was Joel James they were very helpful and of course I thi More

by destayneea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George
May 16, 2022 -

Ira Acura Westwood responded

Thank you for your kind words about our staff! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

May 10, 2022

Ben was my service connection for a recent oil change—fantastic service, clear explanations and very courteous. More

by Alex Chetsas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben from Service, Youssef Girgis
May 11, 2022 -

Ira Acura Westwood responded

Thank you Alex for your kind words for Ben! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!

May 06, 2022

Matt always goes above and beyond to help me with all the Services my car needs More

by Karias1075
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Andrade
May 06, 2022 -

Ira Acura Westwood responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

May 05, 2022

Excellent customer service, attentive, polite, work done on time. Very easy to schedule service appointment. More

by mhshaw118
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Burrell
May 06, 2022 -

Ira Acura Westwood responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable service experience!

May 04, 2022

Service was great. Timely. Service representative Noah was outstanding The setup for customers waiting is pitiful. A coffee machine with hot water no tea. Minimal seati More

by elainewallace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah
May 10, 2022 -

Ira Acura Westwood responded

Thank you for bringing this to my attention. I apologize for your recent service experience. We do offer a quiet room that you could use next time you are here for service. Please contact me at 508-921-1977. I look forward to speaking with you. Jose Silva General Manager

May 10, 2022 -

elainewallace responded

Thank you for your reply. Im not looking for complete silence but the answering the phone on speaker was so annoying. I will bring headphones next time. Its just a shame for a new dealership to be designed so poorly for the customers

May 03, 2022

Its always a pleasure at Acura of Westwood, Marc and Joe were amazing per usual:) More

by Tricky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe, Marc
May 06, 2022 -

Ira Acura Westwood responded

Thank you for your kind words for our staff, we appreciate it!

May 03, 2022

Noah Sterns was terrific. Noah was professional and timely!!! I look forward to my next for 75,000 miles check up!!! Thank You for the Great experience today! More

by dmcneilclec
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fadia Chamoun
May 06, 2022 -

Ira Acura Westwood responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

May 03, 2022

Best dealership I went to. Took care of my and my family. Recommend to all my friends and family. More

by BigDaddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Goldwasser, Phoumarin Nuon, Clyde Brown, Fadia Chamoun, Tholemson Francois, Douglass Lee, Tony Romain, Dave Troilo, Darwin Vincent, Jose Silva
May 06, 2022 -

Ira Acura Westwood responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

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