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Ira Acura Westwood
Westwood, MA
1,158 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 29, 2021
Joseph kept me in the loop throughout the time I waited there and was very pleasant to deal with. He explained each of the services I had performed and informed me of other optional services I could have d there and was very pleasant to deal with. He explained each of the services I had performed and informed me of other optional services I could have done. More
by jeffreymarck
Employees Worked With
Joseph
May 29, 2021
Went to buy a new car (2nd purchase) and confirmed with our sales consultant that we would buy the car if the price was right. Everything was going smoothly while we were working with a very courteous and our sales consultant that we would buy the car if the price was right. Everything was going smoothly while we were working with a very courteous and professional sales agent, Mr. Youssef Girgis. And then his sales manager got involved for only a few minutes and things went South very fast from there. The manager seemed cocky and arrogant. When we asked him if there was room for negotiating the base price his response was rather condescending even though we are repeat customers and go there for service and repairs since we purchased our first MDX. He spoke as if he was doing us a favor by speaking with us. Had he shown the slightest humility and been respectful, we would have paid the full price; seemed like the "manager" title had gone to his head. We felt sorry for our professional sales consultant who had put in the grunt work only to be messed by an arrogant manager. We left and drove 30 minutes to Framingham to Herb Connally Acura. Excellent service, courteous and professional and we purchased the same vehicle at a slightly better price in no time. I feel bad for the sales consultant who spent the time showing us the car and selling us the benefits of owning the model and the sales manager messed everything up. Prime Acura is out; Herb Connally is in. We have two more neighbors who have also purchased from Herb C and have had excellent experience. More
by satyagrah12
Employees Worked With
Youssef Girgis
May 28, 2021
Clyde Brown was absolutely incredible. He was phenomenal Clyde Brown was absolutely incredible. He was phenomenal to work with. We highly, highly recommend him for any car purchases. Thank you, Clyde!!! Th Clyde Brown was absolutely incredible. He was phenomenal to work with. We highly, highly recommend him for any car purchases. Thank you, Clyde!!! The Gaughan’s More
by joanna.gaughan
Employees Worked With
Clyde Brown
May 22, 2021
Very professional, a willingness the to meet the clients request and follow through to the end of the sale. Genuine effort to make sure the customer is properly services and protected request and follow through to the end of the sale. Genuine effort to make sure the customer is properly services and protected More
by Eugenethorpe
Employees Worked With
Charldyn Valcin
May 08, 2021
Clyde Brown is extremely professional, sincere, and courteous. By far our best car buying experience. I can’t say this for my previous experiences!! After having such a positive experience with Clyd courteous. By far our best car buying experience. I can’t say this for my previous experiences!! After having such a positive experience with Clyde and this overall dealership, I may actually look forward to the next time and they could easily have a repeat customer! More
by Connie
Employees Worked With
Clyde Brown
May 01, 2021
Staff was very helpful and friendly. Negotiation was not stressful process. Most important car features were shown, and initial settings were installed. Was welcoming with any questions or concerns after ba stressful process. Most important car features were shown, and initial settings were installed. Was welcoming with any questions or concerns after bargain was complete More
by Flower
Employees Worked With
Lenny Goldwasser, Phoumarin Nuon, Youssef Girgis
April 28, 2021
Purchased from them, a 2014 MDX in 2015 with a clean car fax. Go to trade the car in at Audi Westwood to purchase an SQ5 and I find out the car fax has an entry the day after I purchased the MDX in 2015 for fax. Go to trade the car in at Audi Westwood to purchase an SQ5 and I find out the car fax has an entry the day after I purchased the MDX in 2015 for damage. This info was used against me when negotiating my trade. I had the clean car fax in my glove box from the day I bought the car in 2015 and this helped me. Audi gave me an additional 500 dollars because they understood the crappy situation created by Acura of Westwood. The COO of the entire Prime group, Dennis Wilson called and apologized, was supposed to follow up and never did. Very dissapointing FYI... just don't trust them. When I went to the Acura dealer located next door to Audi, the GM laughed it off and didn't want to address it. I do love my SQ5👍 More
by BRETTSTRIKES
Employees Worked With
Johnny Dang
April 25, 2021
Thank you to Allan at Prime Acura Service for your above and beyond customer service on Friday, 4/23/21. I was thrilled to get in and out quickly for my state inspection sticker and an awesome complimentar and beyond customer service on Friday, 4/23/21. I was thrilled to get in and out quickly for my state inspection sticker and an awesome complimentary car wash and vacuum. 5 stars to you and your team at Prime Acura. More
by c.olson
Employees Worked With
Allan - Service
April 18, 2021
Easy process from selecting a car, to negotiation to Financing and they even sat with me and explained everything about my new 2021 Acura RDX. Financing and they even sat with me and explained everything about my new 2021 Acura RDX. More
by leanne
Employees Worked With
Lenny Goldwasser, Douglass Lee
