Ira Acura Westwood

No complaints and great Technicians. Benjamin is a great service advisor. That guy is on point. Great customer service is rare but it goes a long way.👳🏾‍♂️🇭🇹 service advisor. That guy is on point. Great customer service is rare but it goes a long way.👳🏾‍♂️🇭🇹 More

very attentive and the salesman John Voong made sure everything went smoothly. I was able to go and get my car the same day that i purchased it everything went smoothly. I was able to go and get my car the same day that i purchased it More

I have been a customer of Prime Acura of Westwood for a long time. I have always received wonderful service which is why I continue to have my vehicle serviced there. Always courteous, thorough, and very a long time. I have always received wonderful service which is why I continue to have my vehicle serviced there. Always courteous, thorough, and very accommodating. Thank you, Mark. You were terrific. More

Justin was polite , indicated when the car would be ready and reviewed the service details when it was completed. I’ve always been very satisfied with the level of customer service at prime Acura and reviewed the service details when it was completed. I’ve always been very satisfied with the level of customer service at prime Acura More

I recently bought an Acura MDX from Prime Acura. My experience was superb start to finish. Clyde Brown was informed, professional and a pleasure to do business with. We needed to buy another car but experience was superb start to finish. Clyde Brown was informed, professional and a pleasure to do business with. We needed to buy another car but with busy work and home schedules. The thought of purchasing a new car was another dreaded task on the long list of to do's. Our family had been loyal Honda owners prior to this purchase. Clyde's introduction to the Acura MDX quickly sold us. We were happy to learn that Acura was part of the Honda family and we qualified for a loyalty rebate. From there, Clyde Brown and Charles Rezil made the rest of the car buying process efficient and fun. I highly recommend this dealership! Pauline M. More

I had the most pleasant experience with Justin! He took great care of me and reschedule my appointment with ease! He’s a true rockstar great care of me and reschedule my appointment with ease! He’s a true rockstar More

Justin is very welcoming and informative as usual! Justin has a wonderful personality and makes ur long waits a little more tolerable. Service is overall good but was disappointed that the problem i sat and has a wonderful personality and makes ur long waits a little more tolerable. Service is overall good but was disappointed that the problem i sat and waited 2 hours to be fixed was not fixed....now i have to come back smh More

First Class dealership in every aspect. From the minute you walk until you pick up your car everyone goes out of their way to make sure you have a great experience you walk until you pick up your car everyone goes out of their way to make sure you have a great experience More

Had a great experience at Acura. Clyde B. was fantastic, kept us informed, very communicative, and honest. I highly recommend this dealership and Clyde as the salesperson. kept us informed, very communicative, and honest. I highly recommend this dealership and Clyde as the salesperson. More

The automotive industry has changed; consumer preferences have changed. It is more important than ever that dealerships meet their customers’ needs with a new mindset. Promising customer-friendly service alo have changed. It is more important than ever that dealerships meet their customers’ needs with a new mindset. Promising customer-friendly service alone is not sufficient anymore. They need to personalize the customer experience. And this is what Prime Acura does very well. We genuinely enjoyed our two visits in Westwood while looking for a new car. Tony Romain’s enthusiasm and passion were refreshing considering popular generalizations associated with this business. He was knowledgeable and his tutorial before our test drive was not only excellent but also entertaining. It was great to have a tour of the entire facility and observe a service technician (John?) working on a brand-new vehicle making sure all systems worked smoothly. We learned from Lenny Goldwasser, general sales manager, about company’s focus on customer experience through wise recruitment and training. Although, creating exceptional customer experience is a desirable business strategy, it is still not that common. Prime Acura is a model to emulate. Mira and Janusz More