Ira Acura Westwood

I purchased a BMW from this dealership that after 32 days turned into a total nightmare. I was out of a vehicle for over a month, they wouldn’t give me a loaner and I had to argue with the GSM to even get th turned into a total nightmare. I was out of a vehicle for over a month, they wouldn’t give me a loaner and I had to argue with the GSM to even get them to stand behind the used car warranty provided in this state. Then after over a month the GM finally was willing to buy the vehicle back after I mentioned arbitration. Lost over $1200 on the BMW and purchased a 2019 RDX that you would of thought I would get a deal on after everything I had been through but no. Had me sign recall paperwork and then calling me telling me the recall wasn’t done. After having it for 3 days I Dropped the vehicle off so they could do the recall and address some other concerns. They keep my vehicle for 10 days, no diagnosis on the vehicle until after it was there for 6 days! Picked up my new vehicle today with a nice black rejection sticker on the windshield because they didn’t do the sticker before doing the recall and my car sounds like a squeaking old bed! In 10 days your trying to tell me you didn’t hear that?! Mind you I live an hour away and the amount of times I have had to travel back and forth to this awful dealership is insane! Worst experience I have ever had and I shouldn’t have purchased another vehicle from them! More

I am new to the area so did not purchase my Acura there. Maybe that's why they treated me poorly. I just needed a couple of things checked out (a recall and a check on the transmission). They told me to com Maybe that's why they treated me poorly. I just needed a couple of things checked out (a recall and a check on the transmission). They told me to come in at 8:30 am and I could wait. I offered to come in at a different time if that would be better but Joe assured me that it was a good time. He warned me it might take 1.5 hours. Well, THREE and a HALF hours later I was still waiting to pay my bill. Nobody checked in with me or communicated with me other than a text I received after 1 1/2 hours asking me if I wanted them to do the work. I had to ask nicely a few times if they were aware I was waiting and they assured me they were as I saw other customers come and go. Don't tell me it's going to take 1.5 hours if it's going to take 3.5. People have commitments. Not going back. More

Always great that’s why I drive 2 hrs every time. They are best. On time nothing to say but great. 25 word is to much are best. On time nothing to say but great. 25 word is to much More

Every Advisors are friendly and The Service Manager Was on top with my 21 RDX. Best Service ! Thank you Service Department For taking care of my car and Keeping me Updated!!! Service Manager Was profession on top with my 21 RDX. Best Service ! Thank you Service Department For taking care of my car and Keeping me Updated!!! Service Manager Was professional and excellent!!! More

5/5 stars: all credit to Marc Cesare at Prime Acura 5/5 stars: all credit to Marc Cesare at Prime Acura (Westwood, MA). When my Acura had some unexpected issues, I took it to a local dealership f 5/5 stars: all credit to Marc Cesare at Prime Acura (Westwood, MA). When my Acura had some unexpected issues, I took it to a local dealership for service. I work night-shift, but Marc made it easy to review suggested services & ask questions: he communicates clearly & is extremely accessible by email/text/phone-call. Marc is respectful of a client’s schedule AND budget. 5/5 Stars: He went above/beyond “good service” when he contacted Fidelity Insurance (x3) on my behalf— which saved me several hundred dollars in repair costs. ... if you need a Service Consultant: do yourself a favor & request Marc. More

I had the best car buying experience with Clyde Brown at the Acura dealership in Westwood. He is very knowledgeable and personable, and there was no pressure to make a purchase. He took the time to show me the Acura dealership in Westwood. He is very knowledgeable and personable, and there was no pressure to make a purchase. He took the time to show me different vehicles and options, and answered all my questions. He took care of everything, from insurance, to trade-in, to setting up and personalizing my new car for me. The whole process was fast, easy, and stress-free. I absolutely love my new Acura RDX and couldn't be happier with my experience. I highly recommend Prime Acura if you're in the market for a new vehicle. Ask for Clyde...you won't be disappointed! More

Great service, friendly and knowledgeable staff, go above and beyond to assist you. and beyond to assist you. More

Highly recommend checking out Prime Acura of Westwood. Tony Romain and Charles Rezil were a breeze to work with very personable and knowledgeable . They never made the car buying process feel like a press Tony Romain and Charles Rezil were a breeze to work with very personable and knowledgeable . They never made the car buying process feel like a pressure or tense situation that leaves you feeling like you’re making a bad deal. These two gentlemen are highly sought out so I recommend getting their contact info off the site and making an appointment. Overall I thought Prime Acura vehicles were priced vehicle well especially in this post covid shut down market. More

No complaints and great Technicians. Benjamin is a great service advisor. That guy is on point. Great customer service is rare but it goes a long way.👳🏾‍♂️🇭🇹 service advisor. That guy is on point. Great customer service is rare but it goes a long way.👳🏾‍♂️🇭🇹 More