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Ira Acura Westwood

Westwood, MA

4.8
1,113 Reviews

395 Providence Hwy

Westwood, MA

02090

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Showing 1,113 reviews

March 21, 2021

My first Acura lease experience three years ago could not have been more smooth, and I really enjoyed working with Clyde. When that lease was up I immediately contacted Clyde once again. He is responsive, fr More

by L.munighan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clyde Brown
Mar 22, 2021 -

Ira Acura Westwood responded

We couldn't be happier to have you as a returning customer! Thank you for choosing Prime Acura - Westwood and recommending Clyde so highly. Safe travels in your new Acura RDX!

March 19, 2021

I’ve purchased seven Acura vehicles from this dealership over the past 30 years. I’ve received great deals, honest disclosures, and even gifts of homemade baclava from the BEST sakes representative ever, Fa More

by Drjohn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Stern, Mona, Fadia Chamoun
Mar 19, 2021 -

Ira Acura Westwood responded

Thank you for the kind review! We are grateful for your feedback and thrilled to hear that you are so confident in Noah and Fadia to get the job done. Drive safely, and we are looking forward to seeing you back at Prime Acura - Westwood down the road!

March 19, 2021

Clyde Brown was very professional, and easy to work with. Helped get me what I was looking for swiftly and promptly. Highly recommend his services and the whole Prime Acura team. More

by newsomemaleek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clyde Brown
Mar 19, 2021 -

Ira Acura Westwood responded

Thank you for taking the time to review us, and shout out Clyde! We appreciate your business and are happy to hear that you had such an exceptional experience working with the Prime Acura - Westwood team. Drive safely, and we hope to see you again down the road!

March 17, 2021

I leased my second Acura last week. My salesperson Clyde Brown has been my guy for both times. I am thrilled with his work ethic. More

by Dbellanti27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Goldwasser, Clyde Brown, Gerald Gannon
Mar 17, 2021 -

Ira Acura Westwood responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful purchase experience working with Clyde. Drive safely in your new vehicle, and we hope to see you again at Prime Acura - Westwood!

March 10, 2021

Great experience buying my first Acura with salesman Clyde Brown. Would recommend him to any of my family and friends. Love, love my new Acura. Also found all the staff friendly and finance guy Charles More

by Sharon
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Clyde Brown, Charles Rezil
Mar 10, 2021 -

Ira Acura Westwood responded

Welcome to the Prime Acura Westwood family, Sharon! It makes our day to hear that Clyde and Charles made your car-buying experience so special. We wish you many happy miles in your new vehicle!

March 09, 2021

My husband & I are very impressed with the service department’s overall EXCELLENT performance! Justin Joseph the Service Consultant who attended to our needs re: our 2020 Acura RDX TECH AWD’s due More

by Happy Customers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Joseph
Mar 10, 2021 -

Ira Acura Westwood responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Prime Acura - Westwood, and we will certainly let Justin and our team know that you appreciate their help. If you and your 2020 Acura RDX TECH AWD ever needs anything else, don't hesitate to come back and see us again!

February 27, 2021

i have used acura of westwwod many times and iam always very pleased with all around great service they go above and beyond thank you for excellent service More

by jshamoon9@verizon.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
george service dept
Mar 01, 2021 -

Ira Acura Westwood responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Prime Acura - Westwood, and we will certainly let our team know that you appreciate their help. We look forward to your next visit!

February 23, 2021

The service representative was sullen, the service took forever to provide and they did such a poor job of cleaning my car that my wife couldn’t believe it had been cleaned. So, not overwhelmed with the ex More

by Kunemund
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know
Feb 24, 2021 -

Ira Acura Westwood responded

I am sorry to hear that you did not have a better experience working with us. We strive to make the servicing process go smoothly, and it is never our intention to inconvenience our guests. I would appreciate the chance to speak with you to see if there is anything I can do to make things right. If you are willing, please give me a call when it is best for you. Thank you, Curt Douglas - Service Manager - 508-921-1921

February 22, 2021

I have used this dealer before and was very pleased with the service I have received over the years. I was returning a leased car and leasing a new one. I wanted the same car , an RDX, 2021. The salesman , More

by adeley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I did talk to any of the above managers. we were assigned Anthony and he was waiting for us when we arrived at designated time.
Feb 22, 2021 -

Ira Acura Westwood responded

It makes all of us at Prime Acura - Westwood so happy to hear that you're enjoying your new Acura RDX. Congratulations! We appreciate you sharing this feedback about Anthony and our team and are so grateful for your repeat business. Thank you so much for stopping by to post a review!

February 19, 2021

The service people are great but the dealership won’t deal with the insurance company. They make the customer pay and chase the insurance company to be reimbursed. They aren’t concerned about being easy More

by Skipt08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Youssef Girgis
Feb 24, 2021 -

Ira Acura Westwood responded

We strive to provide accommodating service and I apologize that there wasn't more we could do to assist with your insurance company. I appreciate you taking time to share as we are always looking for ways to improve the experience of our guests. If there is anything further you would like to discuss or if there is anything that I can do to assist you, please give me a call. Thank you, Curt Douglas - Service Manager - 508-921-1921

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