Ira Acura Westwood

Staff was very helpful and friendly. Negotiation was not stressful process. Most important car features were shown, and initial settings were installed. Was welcoming with any questions or concerns after ba stressful process. Most important car features were shown, and initial settings were installed. Was welcoming with any questions or concerns after bargain was complete More

Purchased from them, a 2014 MDX in 2015 with a clean car fax. Go to trade the car in at Audi Westwood to purchase an SQ5 and I find out the car fax has an entry the day after I purchased the MDX in 2015 for fax. Go to trade the car in at Audi Westwood to purchase an SQ5 and I find out the car fax has an entry the day after I purchased the MDX in 2015 for damage. This info was used against me when negotiating my trade. I had the clean car fax in my glove box from the day I bought the car in 2015 and this helped me. Audi gave me an additional 500 dollars because they understood the crappy situation created by Acura of Westwood. The COO of the entire Prime group, Dennis Wilson called and apologized, was supposed to follow up and never did. Very dissapointing FYI... just don't trust them. When I went to the Acura dealer located next door to Audi, the GM laughed it off and didn't want to address it. I do love my SQ5👍 More

Thank you to Allan at Prime Acura Service for your above and beyond customer service on Friday, 4/23/21. I was thrilled to get in and out quickly for my state inspection sticker and an awesome complimentar and beyond customer service on Friday, 4/23/21. I was thrilled to get in and out quickly for my state inspection sticker and an awesome complimentary car wash and vacuum. 5 stars to you and your team at Prime Acura. More

Easy process from selecting a car, to negotiation to Financing and they even sat with me and explained everything about my new 2021 Acura RDX. Financing and they even sat with me and explained everything about my new 2021 Acura RDX. More

Prompt response to a problem I had with air conditioning in my RDX car. Thank you to George Flaherty and the rest of the Service Team. in my RDX car. Thank you to George Flaherty and the rest of the Service Team. More

Marc and the Acura service team always do a tremendous job servicing my car. Very comfortable waiting area and close to the Dedham Legacy Place. I wouldn’t take it anywhere else. job servicing my car. Very comfortable waiting area and close to the Dedham Legacy Place. I wouldn’t take it anywhere else. More

General shout out to service and sales. Excellent service from the moment I dropped off the car with a nice greeting at my car by Chris. Went into service and had a great service consultant Allan. service from the moment I dropped off the car with a nice greeting at my car by Chris. Went into service and had a great service consultant Allan. He offered me a loaner vehicle. I declined because I was going to spend my time looking at a new car. I met up with my salesman Clyde Brown who helped me pick out a 2021 RDX which I picked up the following Monday. The dealership has so many kind and helpful employees. I feel comfortable when I go there. I see a high level of staff retention. I also want to recognize more helpful and accommodating employees: Charles Rezil, Chamoun in sales and Vicky the cashier More

Dear Clyde, I want you to know how much I appreciate the excellent service you provided. Your attention to detail, great communication skills, and ready smile made the experience even better than I expected excellent service you provided. Your attention to detail, great communication skills, and ready smile made the experience even better than I expected. I love my new Acura RDX! Sincerely, Christina Olson More

Just want to give a major shout out to Clyde Brown on assisting in getting me in my first Acura! From start to finish, the process couldn’t have gone any smoother. Even 3 weeks later, Clyde still checks assisting in getting me in my first Acura! From start to finish, the process couldn’t have gone any smoother. Even 3 weeks later, Clyde still checks in to see how things are going with my ride, which is appreciated. Prime Acura definitely has a great asset in Clyde and I will be referring my family and friends to go see him for their future car needs! More

We just purchased our first Acura MDX. The entire process at Prime was exceptional from start to finish. Clyde was truly a pleasure to work with and made sure I left with the exact MDX I wanted and that fit at Prime was exceptional from start to finish. Clyde was truly a pleasure to work with and made sure I left with the exact MDX I wanted and that fit our families needs and within our budget. Everyone at the dealership was very welcoming and helpful, much better experience than we had had at others. Miguel in finance also great to work with. All around a great experience — highly recommend buying at Prime! More