Ira Acura Westwood
Westwood, MA
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Noah Stern was instrumental in getting the work done in the car. He was thorough in explaining the issue and ordering the part needed. Thank you! the car. He was thorough in explaining the issue and ordering the part needed. Thank you! More
We bought our TL 11 years ago, and have had it serviced here ever since, and the service is fantastic. Marc Cesare is an outstanding service representative, easy to deal with, super responsive, and totally here ever since, and the service is fantastic. Marc Cesare is an outstanding service representative, easy to deal with, super responsive, and totally upfront. We could not recommend him or the dealership more highly! More
Great Customer Service. George, Noah & Joe make sure you leave satisfied. Vicky & Mona are the best! leave satisfied. Vicky & Mona are the best! More
The experience was definitely customer oriented. I shopped 3 other car dealers, the Lexus dealership was rude and customer insolent. Acura made a concerted effort to provide excellent customer service shopped 3 other car dealers, the Lexus dealership was rude and customer insolent. Acura made a concerted effort to provide excellent customer service. All of dealer contacts were supportive from sales to management representatives. More
I purchased a BMW from this dealership that after 32 days turned into a total nightmare. I was out of a vehicle for over a month, they wouldn’t give me a loaner and I had to argue with the GSM to even get th turned into a total nightmare. I was out of a vehicle for over a month, they wouldn’t give me a loaner and I had to argue with the GSM to even get them to stand behind the used car warranty provided in this state. Then after over a month the GM finally was willing to buy the vehicle back after I mentioned arbitration. Lost over $1200 on the BMW and purchased a 2019 RDX that you would of thought I would get a deal on after everything I had been through but no. Had me sign recall paperwork and then calling me telling me the recall wasn’t done. After having it for 3 days I Dropped the vehicle off so they could do the recall and address some other concerns. They keep my vehicle for 10 days, no diagnosis on the vehicle until after it was there for 6 days! Picked up my new vehicle today with a nice black rejection sticker on the windshield because they didn’t do the sticker before doing the recall and my car sounds like a squeaking old bed! In 10 days your trying to tell me you didn’t hear that?! Mind you I live an hour away and the amount of times I have had to travel back and forth to this awful dealership is insane! Worst experience I have ever had and I shouldn’t have purchased another vehicle from them! More
I am new to the area so did not purchase my Acura there. Maybe that's why they treated me poorly. I just needed a couple of things checked out (a recall and a check on the transmission). They told me to com Maybe that's why they treated me poorly. I just needed a couple of things checked out (a recall and a check on the transmission). They told me to come in at 8:30 am and I could wait. I offered to come in at a different time if that would be better but Joe assured me that it was a good time. He warned me it might take 1.5 hours. Well, THREE and a HALF hours later I was still waiting to pay my bill. Nobody checked in with me or communicated with me other than a text I received after 1 1/2 hours asking me if I wanted them to do the work. I had to ask nicely a few times if they were aware I was waiting and they assured me they were as I saw other customers come and go. Don't tell me it's going to take 1.5 hours if it's going to take 3.5. People have commitments. Not going back. More
Buyer Beware, traded my 2015 Jeep in towards a 2019 Jeep back in May. Prime agreed to payoff the remaining balance on my 2015 as part of the trade deal. It’s now over 3 months later and I’m still making the back in May. Prime agreed to payoff the remaining balance on my 2015 as part of the trade deal. It’s now over 3 months later and I’m still making the payments on the 2015 that they took possession of in May. My credit union still has the title and haven’t received a dime from Prime. I have called Prime dozens of times and either get hung up on or it goes to a voicemail. No one has yet to call me back. I live 4 hours away and will have to take a day off from work and drive down there. I suspect they are robbing Peter to pay Paul. I had to wait several weeks for them to obtain the title on the 2019 I bought. I suspect they didn’t immediately have the funds to buy that title as well. Be really careful with this place. Research this dealership before you do business with them. More
Every Advisors are friendly and The Service Manager Was on top with my 21 RDX. Best Service ! Thank you Service Department For taking care of my car and Keeping me Updated!!! Service Manager Was profession on top with my 21 RDX. Best Service ! Thank you Service Department For taking care of my car and Keeping me Updated!!! Service Manager Was professional and excellent!!! More