Ira Acura Westwood

Worst experience ever! Purchased a car at the end of December it’s now February and my car still hasn’t left the lot. Worked with a salesman named Daquan Thompson he gave me the run around for about 4 w December it’s now February and my car still hasn’t left the lot. Worked with a salesman named Daquan Thompson he gave me the run around for about 4 weeks blaming the RI DMV for the car not being ready, then continuously contacted me telling me it will be ready “this week.” This went on for almost a month. Finally got fed up and contacted the manager Lenny. He was very irritated with me and my husband for constantly contacting them saying and I quote “ Big Deal, the car isn’t ready yet what do you want me to do, shoot the guy?” Actively yelling over us on the phone and hung up on us twice. We got in touch with the General manager Jose, he seemed more pleasant and willing to help us. After almost two weeks of dealing with him he finally gave in and canceled the sale. I’m still waiting on my down payment refund which he said he has no exact timeframe of when I will receive it! This was the WORST car buying experience I’ve ever dealt with in my life. I did my research and followed up with the Rhode Island DMV and found out in the whole month they were giving me the run around that no one from Ira Acura had even been there to register the vehicle. Now I have paid insurance going on 2 months for the car I bet received and I am fighting to get the whole policy reversed. I advise you NOT to shop here, they are a huge dealership and I never expected this outcome. Such a terrible experience!! More

Dealership is first rate. Great staff and service. Customer lounge is also great and includes drinks and snacks. Customer lounge is also great and includes drinks and snacks. More

Service advisor and repair technician were asked and agreed to vacuum my car, car was returned to me without being vacuumed. Unacceptable! agreed to vacuum my car, car was returned to me without being vacuumed. Unacceptable! More

Have brought both my MDX and RDX here for repairs. Today saved me. An unexpected shredded break pad and severely damaged rotor was found when my routine service was being performed. Much thanks to my servic saved me. An unexpected shredded break pad and severely damaged rotor was found when my routine service was being performed. Much thanks to my service advisor of the last five years George Flaherty and Acura’s service team. He always finds a way to fit me in with my erratic nurse’s schedule and always calls back promptly and explains what is needed with my vehicle. Truly trust George and this dealership to keep my Acura safe and running smoothly! More

Very good location and great service. The service staff is courteous and very helpful throughout the service! is courteous and very helpful throughout the service! More

What a great experience over at Ira Acura ! The shop foreman was so helpful and detailed with his explanation. The service shop was very clean and neat. It was such a pleasure service experience. The fr foreman was so helpful and detailed with his explanation. The service shop was very clean and neat. It was such a pleasure service experience. The fresh ground Starbucks coffee was delicious More

Always a great experience when I get my car serviced with Ira Acura. The customer service is awesome. Ira Acura. The customer service is awesome. More

I love coming here where the staff is very friendly. They are very punctual. I would recommend Ira Acura to my friends and family to purchase a new car. are very punctual. I would recommend Ira Acura to my friends and family to purchase a new car. More

Everything was fine. People were very friendly and helpful. Thanks for the update and information. helpful. Thanks for the update and information. More

Great dealership. Easy to make appointments. Staff are knowledgeable and friendly. Easy to get a loaner car which helps knowledgeable and friendly. Easy to get a loaner car which helps More