Ira Acura Westwood

Our 2020 Acura MDX would not start despite the battery being charged. The vehicle, by design, also remains in park until the vehicle is running. All local repair facilities required the vehicle to be b being charged. The vehicle, by design, also remains in park until the vehicle is running. All local repair facilities required the vehicle to be brought to them, which we were unable to do as towing company was not familiar with process to put vehicle in neutral and could not handle vehicle being in park. We were stuck in sort of a “catch 22.” We contacted IRA and the service manager returned our call within 15 minutes . He was the first person who listened to our plight and was genuinely interested in helping us. He and his service department were able to get the vehicle started and did a full diagnostic test on the vehicle back at the dealership. They really came through for us when we had nowhere else to turn. It is comforting to know we have a competent and professional service team available if we need them. Thank you IRA More

IRa acura in westwood Great service and fast processing,,friendly and communicative staff. Thank you processing,,friendly and communicative staff. Thank you More

I had my 1st service visit at Ira Acura for oil change and the remote start installation. Great customer service. The advisors are polite. The ones who assisted me was Noah was very informative to the and the remote start installation. Great customer service. The advisors are polite. The ones who assisted me was Noah was very informative to the details, he was well prepared the information, he makes things easy to understand and after his demonstration he politely asked me the 2nd time if help I’d need. I really appreciate someone like him making sure the customers is truly taking care. Great job! More

I am a regular @ Acura Westwood I got excellent service & my issues were addressed and my representative gave me detail servo my issues were addressed and my representative gave me detail servo More

Service agents are always able to find the best deal to meet your need. The quality of services is reliable and accountable. Thanks! meet your need. The quality of services is reliable and accountable. Thanks! More

They are doing great work for me, when I went there for servicing my car. servicing my car. More

I was very satisfied with the service provided to me today which consisted of an oil and filter change. The assessment report provided is always appreciated so that required maintenance is not missed. T today which consisted of an oil and filter change. The assessment report provided is always appreciated so that required maintenance is not missed. This dealership provides prompt service, I was able to schedule online the same day, and at a fair price. More

Service was excellent. I was welcomed and shown where to wait and have refreshments. Everyone was polite a congenial. I was welcomed and shown where to wait and have refreshments. Everyone was polite a congenial. More

The people and service at the dealership went very well. My service advisor Jillian couldn't have been nicer or more thorough. I'm confident the quality of work was excellent. My service advisor Jillian couldn't have been nicer or more thorough. I'm confident the quality of work was excellent. More

My service advisor Noah is upfront with what needs to be done with my car. I have been going to him for many years. done with my car. I have been going to him for many years. More