Ira Acura Westwood

Ira acura is a great dealership with great customer service. Marc Cesare was awsome to work with. service. Marc Cesare was awsome to work with. More

The service and customer interpersonal Interaction was outstanding. They took car of the auto like it was their personal vehicle. They provided a wash and interior cleaning as well without me asking. The outstanding. They took car of the auto like it was their personal vehicle. They provided a wash and interior cleaning as well without me asking. The service rep was outstanding and personable, an excellent face for the name Ira Acura. More

Fantastic service all around and always on time and courteous. Thank you for all you do! courteous. Thank you for all you do! More

My experience at the IRA Acura dealership was nothing less than amazing after have many problems with a different dealership John made it how priority to take care of me without killing my pocket John ha less than amazing after have many problems with a different dealership John made it how priority to take care of me without killing my pocket John has made a customer for life and I'm so happy with the service and the vehicle I purchased thank you so much for Al of your help I will recommend this dealer to everyone! More

Good service - fast and prompt. Everyone is helpful and pleasent One stop shop for all needs. Everyone is helpful and pleasent One stop shop for all needs. More

Clean and very professional. Good people and very attentive.. very pleased with the whole situation Good people and very attentive.. very pleased with the whole situation More

Brought my MDX in for service, and Karen was really helpful. Got my car back with a real satisfaction. helpful. Got my car back with a real satisfaction. More

Service always very accommodating for the working customer & a real pleasure to work during car maintenance visits. customer & a real pleasure to work during car maintenance visits. More

Worst experience ever! Purchased a car at the end of December it’s now February and my car still hasn’t left the lot. Worked with a salesman named Daquan Thompson he gave me the run around for about 4 w December it’s now February and my car still hasn’t left the lot. Worked with a salesman named Daquan Thompson he gave me the run around for about 4 weeks blaming the RI DMV for the car not being ready, then continuously contacted me telling me it will be ready “this week.” This went on for almost a month. Finally got fed up and contacted the manager Lenny. He was very irritated with me and my husband for constantly contacting them saying and I quote “ Big Deal, the car isn’t ready yet what do you want me to do, shoot the guy?” Actively yelling over us on the phone and hung up on us twice. We got in touch with the General manager Jose, he seemed more pleasant and willing to help us. After almost two weeks of dealing with him he finally gave in and canceled the sale. I’m still waiting on my down payment refund which he said he has no exact timeframe of when I will receive it! This was the WORST car buying experience I’ve ever dealt with in my life. I did my research and followed up with the Rhode Island DMV and found out in the whole month they were giving me the run around that no one from Ira Acura had even been there to register the vehicle. Now I have paid insurance going on 2 months for the car I bet received and I am fighting to get the whole policy reversed. I advise you NOT to shop here, they are a huge dealership and I never expected this outcome. Such a terrible experience!! More