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Ira Acura Westwood

Westwood, MA

4.8
1,111 Reviews

395 Providence Hwy

Westwood, MA

02090

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Showing 1,111 reviews

April 23, 2022

I think the service it’s great but they took to much time ( more than two hours for a mirror replacement). More

by ydorilas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew
Apr 26, 2022 -

Ira Acura Westwood responded

Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns, please contact me at 508-921-1977. I look forward to speaking with you. Jose Silva General Manager jose.silva@iraacura.com

April 20, 2022

Great service, clean and finished the work quickly. Everything was explained prior to the work being done. More

by S.zeitlan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Cesare
Apr 21, 2022 -

Ira Acura Westwood responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

April 20, 2022

The short version is: I paid $41K for a (used) truck that immediately failed state inspection. IRA is not willing to repair the vehicle to make it road worthy. Within 4 weeks of the purchase I’ve replaced 4 More

by masonsouliere
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Troilo
Apr 21, 2022 -

Ira Acura Westwood responded

Thank you for bringing this to my attention. I apologize that your car buying experience and your experience with David have been unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jose Silva General Manager jose.silva@iraacura.com

Jun 16, 2022 -

masonsouliere responded

Thank you for pretending to be concerned on a public platform, but for the sake of accuracy and truth… Jose Silva has been the least helpful manager I’ve dealt with in my life. None of my concerns have been addressed. They will not stop trying to get my various reviews removed even though they are 100% truth. It’s been more than 12 weeks and I still have not received the key that these incompetent morons somehow lost. Your only job is to not lose keys, and the first thing you do is lose the keys?!? Seriously?!?

April 18, 2022

While this isn't the dealership where I purchased my vehicle, it likely will be the one I go to next time. Top notch service by all, especially Matt in service center who set up my appointment and took More

by J Dormus
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Andrade, Dave Troilo
Apr 18, 2022 -

Ira Acura Westwood responded

Thank you for your kind words for our staff, we appreciate it!

April 15, 2022

Service department was excellent. Matt was very helpful and friendly. Nice to have your car cleaner than how you brought it in. More

by Kathy.gramm11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Andrade
Apr 18, 2022 -

Ira Acura Westwood responded

Thank you for your kind words for our staff, we appreciate it!

April 15, 2022

This was my first purchase here. Great experience. Both the service and the efficiency were impressive More

by Wu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phoumarin Nuon, Douglass Lee
Apr 18, 2022 -

Ira Acura Westwood responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

April 13, 2022

I very please with the service guy Noah Stern . He has been my service guy since I had my car 4 years plus I even bring my Honda for service with Noah too . He is one of the best service guy I have More

by caiwoocai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Stern
Apr 14, 2022 -

Ira Acura Westwood responded

Thank you for your kind words for Noah! We are thrilled that you always have the best service experience here with us! Thank you for your continued business and we look forward to your next visit!

April 07, 2022

I love going to this dealer I always feel welcome. Every issue or question I have about my MDX its always taking care and answered. Thanks ,guys for are the hard work you guys do. Great Job More

by Jannett Rivera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Romain
Apr 08, 2022 -

Ira Acura Westwood responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

April 07, 2022

Prompt service from advisor. Showed video of technician’s inspection of car. Answered questions and suggested next steps in a calm and professional manner. More

by Golden Girl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Andrade
Apr 08, 2022 -

Ira Acura Westwood responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

April 06, 2022

Very pleasant staff to work with. Especially Mark. A pleasure to do business with friendly staff. More

by John_dowd1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Youssef Girgis
Apr 08, 2022 -

Ira Acura Westwood responded

Thank you for your kind words for our staff, we appreciate it!

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