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Ira Acura Westwood

Westwood, MA

4.8
1,111 Reviews

395 Providence Hwy

Westwood, MA

02090

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Showing 1,111 reviews

May 12, 2022

They were very helpful I had an issue with my Bluetooth I think one’s name was Myles and the other one I think he was the person in charge maybe they was Joel James they were very helpful and of course I thi More

by destayneea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George
May 16, 2022 -

Ira Acura Westwood responded

Thank you for your kind words about our staff! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

May 10, 2022

Ben was my service connection for a recent oil change—fantastic service, clear explanations and very courteous. More

by Alex Chetsas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben from Service, Youssef Girgis
May 11, 2022 -

Ira Acura Westwood responded

Thank you Alex for your kind words for Ben! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!

May 06, 2022

Matt always goes above and beyond to help me with all the Services my car needs More

by Karias1075
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Andrade
May 06, 2022 -

Ira Acura Westwood responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

May 05, 2022

Excellent customer service, attentive, polite, work done on time. Very easy to schedule service appointment. More

by mhshaw118
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Burrell
May 06, 2022 -

Ira Acura Westwood responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable service experience!

May 04, 2022

Service was great. Timely. Service representative Noah was outstanding The setup for customers waiting is pitiful. A coffee machine with hot water no tea. Minimal seati More

by elainewallace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah
May 10, 2022 -

Ira Acura Westwood responded

Thank you for bringing this to my attention. I apologize for your recent service experience. We do offer a quiet room that you could use next time you are here for service. Please contact me at 508-921-1977. I look forward to speaking with you. Jose Silva General Manager

May 10, 2022 -

elainewallace responded

Thank you for your reply. Im not looking for complete silence but the answering the phone on speaker was so annoying. I will bring headphones next time. Its just a shame for a new dealership to be designed so poorly for the customers

May 03, 2022

Best dealership I went to. Took care of my and my family. Recommend to all my friends and family. More

by BigDaddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Goldwasser, Phoumarin Nuon, Clyde Brown, Fadia Chamoun, Tholemson Francois, Douglass Lee, Tony Romain, Dave Troilo, Darwin Vincent, Jose Silva
May 06, 2022 -

Ira Acura Westwood responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

May 03, 2022

Its always a pleasure at Acura of Westwood, Marc and Joe were amazing per usual:) More

by Tricky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe, Marc
May 06, 2022 -

Ira Acura Westwood responded

Thank you for your kind words for our staff, we appreciate it!

May 03, 2022

Noah Sterns was terrific. Noah was professional and timely!!! I look forward to my next for 75,000 miles check up!!! Thank You for the Great experience today! More

by dmcneilclec
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fadia Chamoun
May 06, 2022 -

Ira Acura Westwood responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

May 02, 2022

John V was awesome. The whole process quick. Great place. Just avoid the trafficky times if you can. More

by Hanpaik
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Voong, Lenny Goldwasser
May 06, 2022 -

Ira Acura Westwood responded

Thank you for your kind words for our staff, we appreciate it!

April 29, 2022

People at ira Acura, in Westwood ma, were very gentle, great listener, kind and friendly. The sales person:John voong, and his manager Lenny Goldwasser responded at my question about the car I came to b More

by Kettly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darwin Vincent
May 01, 2022 -

Kettly responded

Thanks for everything with the buying 🙏 🚗 process !

May 02, 2022 -

Ira Acura Westwood responded

Thank you for your kind words about John and Lenny! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

May 02, 2022 -

Kettly responded

Thanks,that was a pleasure to meet you at the sales department!

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