Ira Acura Westwood

Great experience with getting the appointment, getting the service details from Matt and get the car ready within 2 hours !! the service details from Matt and get the car ready within 2 hours !! More

customer service and transparency are lacking big time i can go on and on here can go on and on here More

Nice and clean friendly atmosphere dealership although there car wash service worsts I ever seen . there car wash service worsts I ever seen . More

This is my first experience having my Acura serviced here. Benjamin B. was my service Advisor. My overall customer service experience was excellent!! I scheduled an appointment and my time was respec here. Benjamin B. was my service Advisor. My overall customer service experience was excellent!! I scheduled an appointment and my time was respected! The service are is nice and clean. The Acura staff were friendly and sociable. I was kept informed about the status of my vehicle. My service Advisor was transparent and truthful about my automobile service needs; he took the time to patiently discuss my car with me. I would definitely recommend IRA of Westwood for future auto care service! Dr. V More

Very unethical and bad business practice. Why would they advertise the referral money but they just don’t want to give? Bought a car there, then recommended my friend to buy another car ther Why would they advertise the referral money but they just don’t want to give? Bought a car there, then recommended my friend to buy another car there, the salesman submitted all the paperwork for referral but never seen the money or heard from them. Called and emailed the sales manager Lenny Goldwasser, he never returned calls or emails… the referral money is nothing but just the way they do business, they didn’t honor what they said on their website. More

I recently brought my car in for servicing. The advisor I had scheduled an appointment with was busy so George stepped right in and was incredibly helpful. Not only did he efficiently and effe The advisor I had scheduled an appointment with was busy so George stepped right in and was incredibly helpful. Not only did he efficiently and effectively service my car, but he gave me wonderful customer service as well. When I called ahead there were no rentals available and I was in desperate need for one to transport to work. George quickly found a rental that had just been returned to the dealership. In addition, he did everything possible to make sure I got a reasonable price on my repair. I have always been skeptical of dealerships because I know very little about cars and costs of repairs. After my experience with George I feel very differently and will be returning for all future repairs. Thanks for everything! More

I liked the service and attention I received today at Ira Acura in Westwood for my Acura TSX, Acura in Westwood for my Acura TSX, More

The customer service is great; however they didn't vacuum the car and I had to wait an additional 15 to 20mn for them to vacuum it. the car and I had to wait an additional 15 to 20mn for them to vacuum it. More

Very good customer service provided by Noah Stern, service advisor. Liked hearing and reading the details and knowing what will be needed @ next service. service advisor. Liked hearing and reading the details and knowing what will be needed @ next service. More

George in Service was great despite it being a Saturday. Kept me in the loop the whole time the dealership had my car. Kept me in the loop the whole time the dealership had my car. More