Ira Acura Westwood

Outstanding Service …George service rep went beyond the the call of duty. Assisted in reregistering my car. Service to Auto was OUTSTANDING! the call of duty. Assisted in reregistering my car. Service to Auto was OUTSTANDING! More

I recently purchased a car from the Acura dealership and would like to share my experience. Our salesman, Youssef, was truly exceptional. He exhibited kindness, politeness, and most importantly, he never pr would like to share my experience. Our salesman, Youssef, was truly exceptional. He exhibited kindness, politeness, and most importantly, he never pressured us into making a decision. Youssef showed us the cars we were interested in and was always available to address any questions or concerns we had. I genuinely appreciate his approach and professionalism. However, I must highlight some areas for improvement, specifically regarding the finance manager, Raouf. Unfortunately, our encounter with him left much to be desired. Initially, we were made to wait for 1 hour and 30 minutes, which was quite frustrating. Furthermore, during a phone conversation with the bank, Raouf made a comment apologizing to the other party and stating that "the customer was rushing him." I can confirm that this statement was verbatim as we were present during the call. Such remarks were unnecessary and unprofessional, creating a negative impression. Additionally, Raouf attempted to sell us gap insurance, which is an important consideration but not one that should be obtained through the dealership. Insurance companies typically provide much more favorable rates, often 5 to 10 times better (and I assure you, this is not an exaggeration). Raouf claimed that purchasing the insurance from him was mandatory, but when we asked for legal documentation to support this claim, he became visibly upset. Eventually, he relented and conceded that we had misunderstood his previous statements. While I understand that upselling is part of the job, mistreating customers should never be tolerated. Despite this experience, I would still consider working with this dealership again, primarily because of Youssef's exceptional service. His genuine approach and willingness to assist customers were commendable. I hope that the dealership takes note of these concerns and works towards improving their finance department's professionalism and customer interactions. More

The rep is great. I will totally go back to her. Great customer service. Trust me I asked her many questions and she didn’t make me feel like I was bothering her. She I will totally go back to her. Great customer service. Trust me I asked her many questions and she didn’t make me feel like I was bothering her. She encouraged me to get my 30,000 mileage maintenance and even helped me look for coupons as I hesitated to get it done since it was pricey. I’m glad I listened to her. Now my car runs like a new car. Also the free car was and vacuum is a plus. Have a great experience overall A+ More

This dealership makes car buying Easy! They are all great people and knowledgeable. Every interaction I had was positive from the time I walked thru the door to when they dropped the car They are all great people and knowledgeable. Every interaction I had was positive from the time I walked thru the door to when they dropped the car off at my house! Best Experience I have ever had buying a Car. More

I was very pleased with my service. Everything I requested was completed in a timely manner. Everything I requested was completed in a timely manner. More

I was waiting about four weeks for a part at different dealership. I decided to call here, they originally did not have the part in stock. But, after two days, Chris from the parts department called me to dealership. I decided to call here, they originally did not have the part in stock. But, after two days, Chris from the parts department called me to let me know that they had the part for my car. George, the service advisor schedule me a same day to drop my car and give me a rental so my car can get fix. The next day, my car was completely repaired. Thank you, Chris and George! More

Easy to schedule. Advisor explained service and options clearly. Service took less time. Pleasant waiting room. Advisor explained service and options clearly. Service took less time. Pleasant waiting room. More

Marc and everyone involved provided excellent service, I also provided the loaner I requested! Would recommend! also provided the loaner I requested! Would recommend! More

Very professional and and and and and and and and and and and and efficient and and efficient More

Acura in Westwood is a great place to service my Acura. The staff, Jillian is excellent! The staff, Jillian is excellent! More