Ira Acura Westwood

Really appreciate my new adviser Emily straight to the point and very helpful. Very attentive answering my questions. Hopefully moving forward I will bring my full business to her and Ira Acura. And of co point and very helpful. Very attentive answering my questions. Hopefully moving forward I will bring my full business to her and Ira Acura. And of course I have to mention beautiful location. More

Very welcoming. Very clean! Great coffee.no snacks to go with coffee!that s it. Very clean! Great coffee.no snacks to go with coffee!that s it. More

This is the first time we visited Ira Acura in Westwood. We decided to look for an Acura RDX because people have great review on this particular dealership. Once we arrived, we received help from sale in We decided to look for an Acura RDX because people have great review on this particular dealership. Once we arrived, we received help from sale in very reason time. Fadia from sales was extremely helpful and took great care of us throughout the purchasing. More

Gillian was very helpful and the issue with the car was resolved, I also requested the quote for the services and it was written in detail with the cost. resolved, I also requested the quote for the services and it was written in detail with the cost. More

Bill from the service department took great care of me he was extremely professional, knowledgeable and personable. was extremely professional, knowledgeable and personable. More

This is the first I have been here and felt so happy about the quality of the service and wish to continue further for future service about the quality of the service and wish to continue further for future service More

Great service and minimal wait time relative to the work completed, including thorough inspection report. . completed, including thorough inspection report. . More

Jillian was fantastic! It was quick and explained well. TimIng was also accurate. It was just too expensive like all dealerships It was quick and explained well. TimIng was also accurate. It was just too expensive like all dealerships More

Outstanding Service …George service rep went beyond the the call of duty. Assisted in reregistering my car. Service to Auto was OUTSTANDING! the call of duty. Assisted in reregistering my car. Service to Auto was OUTSTANDING! More

I recently purchased a car from the Acura dealership and would like to share my experience. Our salesman, Youssef, was truly exceptional. He exhibited kindness, politeness, and most importantly, he never pr would like to share my experience. Our salesman, Youssef, was truly exceptional. He exhibited kindness, politeness, and most importantly, he never pressured us into making a decision. Youssef showed us the cars we were interested in and was always available to address any questions or concerns we had. I genuinely appreciate his approach and professionalism. However, I must highlight some areas for improvement, specifically regarding the finance manager, Raouf. Unfortunately, our encounter with him left much to be desired. Initially, we were made to wait for 1 hour and 30 minutes, which was quite frustrating. Furthermore, during a phone conversation with the bank, Raouf made a comment apologizing to the other party and stating that "the customer was rushing him." I can confirm that this statement was verbatim as we were present during the call. Such remarks were unnecessary and unprofessional, creating a negative impression. Additionally, Raouf attempted to sell us gap insurance, which is an important consideration but not one that should be obtained through the dealership. Insurance companies typically provide much more favorable rates, often 5 to 10 times better (and I assure you, this is not an exaggeration). Raouf claimed that purchasing the insurance from him was mandatory, but when we asked for legal documentation to support this claim, he became visibly upset. Eventually, he relented and conceded that we had misunderstood his previous statements. While I understand that upselling is part of the job, mistreating customers should never be tolerated. Despite this experience, I would still consider working with this dealership again, primarily because of Youssef's exceptional service. His genuine approach and willingness to assist customers were commendable. I hope that the dealership takes note of these concerns and works towards improving their finance department's professionalism and customer interactions. More