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Ira Acura Westwood

Westwood, MA

Overview
Reviews
Vehicles
4.8
1,285 Reviews
Call Dealership (508) 921-1900
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395 Providence Hwy

Westwood, MA

02090

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Showing 1,285 reviews

November 21, 2023

Excellent customer service, efficient, knowledgeable and exceptional communication both on the phone and texts . Highly personable. More

by Bamster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Flaherty
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Nov 23, 2023 -

Ira Acura Westwood responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 20, 2023

Overall terrible experience! Awful communication between all departments. Showed unwillingness to address concerns. Will never purchase another vehicle here again. Will never rec More

by Kyle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales + Service
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Nov 21, 2023 -

Ira Acura Westwood responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Nov 21, 2023 -

Kyle responded

Prior to picking up vehicle, both rear shocks and mounts were replaced, suggesting that the dealer was aware of the constant squeaking noise and attempted to address, yet didn’t care enough to completely fix or test drive afterwards. I even called sales immediately after car was home to let them know so there was full transparency. After mentioning this issue and a service request, I was assured that the issue being the trailing arm and bushing was not a safety related issue and the dealer refused to cover any repair. My local mechanic took a look and said that both arms were in very bad shape! A trailing arm can very well be a safety issue! Service took nearly a week to provide an update after stating it would be 24-48hrs. Then also said they were ordering parts - even before anything was approved, come to find out was a lie because I was asked if I wanted them to order parts via a text message. No final phone call was received, just some text messages which is honestly not professional. Also, when the final paper work was being signed, one of the managers was very rude and seemed agitated that a check was provided for purchase price amount. Come to find out that the vehicle needed shocks, mounts and tires, before it was ready and this was likely his final way of a money grab with extended warranties. DISCLAIMER - Profit margins on car sales are marginal, extended warranty and financing make up dealer revenue. When the car was purchased it was in the middle of being serviced and so these repairs were not built into the cost yet, however the dealer still listed the vehicle for sale on the website. Because of this, I will now have to front an additional $1,400+ for repairs. I did not ask the dealer to fix everything on the car but at least do right by the buyer! I thought the IRA group was large enough to be able to provide exemplary customer service that other smaller dealers can’t always. I was very wrong in my assessment. Discouraged, frustrated and disappointed.

November 18, 2023

Friendly service. Explained the paperwork. Waiting time to be helped was minimal. Always great service & appreciate complimentary car wash. I referred my son to shop @ More

by jsmith9060
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Flaherty
Report | Print
Nov 21, 2023 -

Ira Acura Westwood responded

We are thrilled to hear that you had a friendly experience! Thank you for the referral to your son. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 17, 2023

I Love coming to this dealer always feel welcome everyone is friendly and very helpful. I give this dealer a 10 More

by Jannett Rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc, Cesare
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Nov 21, 2023 -

Ira Acura Westwood responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 16, 2023

Francis was a great help. He was polite and extremely helpful. He explained everything thoroughly, gave details and tips and made me feel very comfortable. I will definitely b More

by jesslb_23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Franjul
Report | Print
Nov 18, 2023 -

Ira Acura Westwood responded

It's fantastic to hear that you had a great experience and that Francis provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 16, 2023

Service was excellent Service was done timely Service representative was courteous, pleasant and very helpful and informative. More

by Dgeraghtyhall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Franjul
Report | Print
Nov 18, 2023 -

Ira Acura Westwood responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 15, 2023

I have been going to this dealer for close to 10 years and have always received excellent service for my car’s maintenance. More

by sarivaz98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fadia Chamoun
Report | Print
Nov 16, 2023 -

Ira Acura Westwood responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 10, 2023

Clean, fast service, helpful and professional staff, good seating options and wifi. Nic3 Refreshment options available. More

by Kcarm536
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis
Report | Print
Nov 12, 2023 -

Ira Acura Westwood responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 09, 2023

Bill Harris was great to work with. He let me know what additional work was needed (new rear brakes). The video inspection was very slick. Bill also helped me save $120 by using the co More

by olearyrobert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Harris
Report | Print
Nov 11, 2023 -

Ira Acura Westwood responded

Thank you for your kind words for our staff, we appreciate it!

November 03, 2023

Noah Stern, as he always is, was excellent throughout my service process. Due to an accident I had ahead of previously scheduled service he fit me in early and pivoted to incorporate additional work due to More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Stern
Report | Print
Nov 07, 2023 -

Ira Acura Westwood responded

It's fantastic to hear that you had a great experience and that Noah provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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