Ira Acura Westwood

The Acura dealership in Westwood is always efficient. They are great at keeping you informed about your service and making sure that you understand what your car needs and why. They are great at keeping you informed about your service and making sure that you understand what your car needs and why. More

Great service department. Noah always treats me well and is professional, friendly, and courteous whenever my MDX requires service. Noah always treats me well and is professional, friendly, and courteous whenever my MDX requires service. More

WARNING THIS CAR DEALERSHIP PRACTICES BAIT AND SWITCH PRICING. HAVE SCREEN RECORDINGS SHOWING DATE AND TIME THAT I CAN PROVIDE TO ANYONE THAT IS INTERESTED. This is illegal and I will be reporting the de PRICING. HAVE SCREEN RECORDINGS SHOWING DATE AND TIME THAT I CAN PROVIDE TO ANYONE THAT IS INTERESTED. This is illegal and I will be reporting the dealership immediately after leaving this review to warn others. I found a Lexus GS that I was interested in on the dealers website for $35k. I called the dealership and a salesperson confirmed the price and setup an appointment for Saturday. When Saturday comes along, I decide to check the website to make sure the car is available and see that they increased the price to $39k. I called to inquire about this and was told that the other price was a glitch price by the system. I told them I was no longer interested and went my way. Fast forward to Tuesday, I get a call from a salesperson at this dealership while I’m at work. I step away to explain that I didn’t come for my appointment because of the random price increase, and they apologized and told me the prices were now up to date on the site. So I check the site and the price for the GS was back down to $35k; I decided to go check it out since it was now at a reasonable price again. I drive two hours, test drive the car, and then the salesperson leaves me in his office and tells me to wait. As soon as he steps away, I go on to their website on my phone and take a screenshot of the asking price. After about half an hour of waiting for the salesperson to return, I get bored and decide to check and make sure they didn’t try to bait and switch the price, and it turns out the did. The price is magically $4k more then it was 20 minutes earlier. I storm to the main desk and ask the sales manager why they’re switching the price on me and he says he has no idea what he’s talking about. I then show him my screenshots and he says “I updated this price this morning you should’ve checked later.” I show him the initial screenshot was from 20 minutes earlier and he rudely tells me to leave. This was absolutely the worst dealership experience I’ve ever had, and I do not recommend you shop here if you value your money and honesty More

Great experience! Emily is a great representative for your dealership. I’ve owned Acuras for many years always great people and good service. Emily is a great representative for your dealership. I’ve owned Acuras for many years always great people and good service. More

Noah and team provided awesome service start to finish per usual. Always have a great experience with the team when bringing my car in. per usual. Always have a great experience with the team when bringing my car in. More

Very friendly. Emily attended me and she was really nice and went above and beyond Emily attended me and she was really nice and went above and beyond More

The sales tech was very informative and professional, and to the point so I can understand . and to the point so I can understand . More

My customer rep Jillian was beautiful. Top notch customer service. Greeted so as I came through the doors and found out my needs and help schedule future service Top notch customer service. Greeted so as I came through the doors and found out my needs and help schedule future service More

Great customer service. I will return again for further work that need to be done. I will return again for further work that need to be done. More

Programming of garage door opener was problematic. I needed to engage garage door technician to complete set up ! I needed to engage garage door technician to complete set up ! More