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Ira Acura Westwood

Westwood, MA

4.8
1,226 Reviews

395 Providence Hwy

Westwood, MA

02090

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Showing 1,226 reviews

November 03, 2023

Noah Stern, as he always is, was excellent throughout my service process. Due to an accident I had ahead of previously scheduled service he fit me in early and pivoted to incorporate additional work due to More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Stern
Nov 07, 2023 -

Ira Acura Westwood responded

It's fantastic to hear that you had a great experience and that Noah provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 02, 2023

It’s a pleasant experience. The service advisors is knowledgeable, the techs do a great job and there are plenty of places for me to work while I wait. More

by mgbgbgbg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Flaherty
Nov 04, 2023 -

Ira Acura Westwood responded

We are thrilled to hear that you had a pleasant experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 01, 2023

This team is always fast, courteous, and helpful. They take the time to answer any questions I have and they are always ready to get me in and out the door with all my needs. So glad I purchased with More

by bcm1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Andre, Dave Troilo
Nov 07, 2023 -

Ira Acura Westwood responded

We are thrilled to hear that you had a fast, courteous, and experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 30, 2023

We will definitely be returning to Ira Acura in Westwood to purchase another car. Shout out to Fadia for helping my son with his first car purchase. He is so happy with his purchase! More

by L Richard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lenny Goldwasser, Fadia Chamoun, Gerald Gannon
Nov 04, 2023 -

Ira Acura Westwood responded

Congratulations on your new vehicle! We are thrilled that Fadia provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

October 28, 2023

Ed Brown was knowledgeable & reliable, and he listened carefully to us throughout the sales process. He waited until after hours for me to pick up our new RDX and return the leased RDX. My flight was de More

by mlacoste
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Brown
Nov 06, 2023 -

Ira Acura Westwood responded

It's fantastic to hear that you had a great experience and that Ed provided knowledgeable assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 28, 2023

Noah was my service rep and he did a great job. He kept me informed and made practical recommendations on what work to do when More

by bob.p.orlando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Nov 01, 2023 -

Ira Acura Westwood responded

Having a service representative like Noah who keeps you informed and provides practical recommendations is a valuable part of a positive service experience. Thank you!

October 26, 2023

Absolutely enjoyed my experience at Ira Acura. My salesman (Edwin) could not have been more accommodating and the entire team was extremely professional and friendly. More

by Paulm5615
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin “Ed”
Nov 01, 2023 -

Ira Acura Westwood responded

We are delighted to hear that you had such an enjoyable experience at Ira Acura Westwood and that Edwin and the entire team were accommodating, professional, and friendly. Such positive experiences are what make car buying memorable. Thank you! Enjoy your new vehicle!

October 26, 2023

Friendly, accommodating, effective, and thorough! Willing to drive out of the way for excellent service. More

by Hieubandit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis
Oct 31, 2023 -

Ira Acura Westwood responded

It's great to hear that you found the service to be friendly, accommodating, effective, and thorough. Going the extra mile for excellent service, even if it means driving out of the way, is a testament to the value you place on your service experience. Your feedback is appreciated!

October 25, 2023

This dealership has great sales people and their service department is the best. The service advisors listen and solve the problems. More

by Ed.braunstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clyde Brown, Fadia Chamoun
Nov 01, 2023 -

Ira Acura Westwood responded

It's fantastic to hear that Ira Acura Westwood has great salespeople and an excellent service department. Service advisors who actively listen and effectively solve problems play a crucial role in providing a positive customer experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 24, 2023

Prompt, polite and great customer service. Explained the services and was very informative! highly recommend More

by Cvandam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service William Harris
Oct 31, 2023 -

Ira Acura Westwood responded

We are glad to hear that you received prompt, polite, and great customer service, with informative explanations of the services. Your high recommendation is a testament to the quality of service you experienced. Your feedback is valuable.

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