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Ira Acura Westwood

Westwood, MA

4.8
948 Reviews

395 Providence Hwy

Westwood, MA

02090

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Showing 948 reviews

February 25, 2022

My experience at the IRA Acura dealership was nothing less than amazing after have many problems with a different dealership John made it how priority to take care of me without killing my pocket John ha More

by Lindsay Arias
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John voong, Charles Rezil
Mar 01, 2022 -

Ira Acura Westwood responded

Lindsay, thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable service experience! We look forward to seeing you again!

Mar 02, 2022 -

Lindsay Arias responded

Hi ! I'm enjoying my new car thanks again...I keep up the good work 😄

February 21, 2022

Good service - fast and prompt. Everyone is helpful and pleasent One stop shop for all needs. More

by roosc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Silva
Mar 01, 2022 -

Ira Acura Westwood responded

Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with a fast and enjoyable service experience!

February 17, 2022

Clean and very professional. Good people and very attentive.. very pleased with the whole situation More

by Chris.Haugh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew
Feb 21, 2022 -

Ira Acura Westwood responded

Thank you for taking the time to leave us a review! We look forward to your business with us again!

February 12, 2022

Brought my MDX in for service, and Karen was really helpful. Got my car back with a real satisfaction. More

by Beech67dog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Cummings
Feb 15, 2022 -

Ira Acura Westwood responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

February 10, 2022

Highly suggest not doing business here. Inquired about a 2012 Jeep Liberty Sport for sale and was able to set up a test drive. After test driving the vehicle I sat down with Fadia and went over all the deta More

by Mac
Recommend Dealer
No
Employees Worked With
Fadia Chamoun
February 06, 2022

Service always very accommodating for the working customer & a real pleasure to work during car maintenance visits. More

by Joanne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damion & George
Feb 07, 2022 -

Ira Acura Westwood responded

We are very happy to hear that we were able to provide you with an enjoyable service experience. We thank you for your business and look forward to your next visit!

February 02, 2022

Worst experience ever! Purchased a car at the end of December it’s now February and my car still hasn’t left the lot. Worked with a salesman named Daquan Thompson he gave me the run around for about 4 w More

by EGee
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lenny Goldwasser
Feb 02, 2022 -

Ira Acura Westwood responded

Thank you for your feedback about your sales experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Jose Silva General Manager jose.silva@iraacura.com

January 27, 2022

Dealership is first rate. Great staff and service. Customer lounge is also great and includes drinks and snacks. More

by Stevemcdonnell126
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George, customer service
Jan 31, 2022 -

Ira Acura Westwood responded

Thank you for being our customer, we appreciate your kind words!

January 24, 2022

Service advisor and repair technician were asked and agreed to vacuum my car, car was returned to me without being vacuumed. Unacceptable! More

by Wshirlane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Cummings
Jan 28, 2022 -

Ira Acura Westwood responded

Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jose Silva General Manager jose.silva@iraacura.com

January 21, 2022

Have brought both my MDX and RDX here for repairs. Today saved me. An unexpected shredded break pad and severely damaged rotor was found when my routine service was being performed. Much thanks to my servic More

by DonnaEv10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Flaherty
Jan 26, 2022 -

Ira Acura Westwood responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

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