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Ira Acura Westwood

Westwood, MA

Overview
Reviews
Vehicles
4.8
1,231 Reviews
Call Dealership (508) 921-1900
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395 Providence Hwy

Westwood, MA

02090

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Showing 1,231 reviews

December 05, 2023

The ease to book Service and the they have excellent Customer Service personnel who are very knowledgeable More

by Djohn48206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Goldwasser
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Dec 07, 2023 -

Ira Acura Westwood responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 02, 2023

Service was efficient and quick and Nishan took the time and answered all my questions to my satisfaction More

by dandreotti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nishan Bilazarian
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Dec 06, 2023 -

Ira Acura Westwood responded

It's fantastic to hear that you had an efficient experience and that Nishan provided knowledgeable assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 30, 2023

This dealership is run by a bunch of crooks. They lie to you about everything. Beware, they will try to make you buy optional warranties which put money in their pocket, and tell you that it is More

by sjumd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Belo Machene, Aziz Joseph, Phoumarin Nuon
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Nov 30, 2023 -

Ira Acura Westwood responded

Thank you for bringing this to my attention. I apologize for the misunderstanding you experienced during your sales visit with us. I would like an opportunity to fix this and to earn your business, please contact me at (508) 921-1944. I look forward to speaking with you. Jose Silva, General Manager

November 29, 2023

Marc C - very helpful car wash is nice touch and smart business appreciate beverage too More

by don_gudaitis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Cesare
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Dec 01, 2023 -

Ira Acura Westwood responded

It's fantastic to hear that you had a great experience and that Mary provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Dec 01, 2023 -

Ira Acura Westwood responded

It's fantastic to hear that you had a great experience and that Mary provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 29, 2023

Mark was very helpful and kind. Joe Sachetti is great too! Highly recommend this dealership More

by iceprosk8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Dec 01, 2023 -

Ira Acura Westwood responded

It's fantastic to hear that you had a great experience and that Mark and Joe provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 25, 2023

Great service, kept me informed throughout my visit. Fixed my problem. Follow up made sure I was satisfied More

by emordjr.joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darwin Vincent
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Nov 29, 2023 -

Ira Acura Westwood responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 21, 2023

Excellent customer service, efficient, knowledgeable and exceptional communication both on the phone and texts . Highly personable. More

by Bamster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Flaherty
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Nov 23, 2023 -

Ira Acura Westwood responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 20, 2023

Overall terrible experience! Awful communication between all departments. Showed unwillingness to address concerns. Will never purchase another vehicle here again. Will never rec More

by Kyle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales + Service
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Nov 21, 2023 -

Ira Acura Westwood responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Nov 21, 2023 -

Kyle responded

Prior to picking up vehicle, both rear shocks and mounts were replaced, suggesting that the dealer was aware of the constant squeaking noise and attempted to address, yet didn’t care enough to completely fix or test drive afterwards. I even called sales immediately after car was home to let them know so there was full transparency. After mentioning this issue and a service request, I was assured that the issue being the trailing arm and bushing was not a safety related issue and the dealer refused to cover any repair. My local mechanic took a look and said that both arms were in very bad shape! A trailing arm can very well be a safety issue! Service took nearly a week to provide an update after stating it would be 24-48hrs. Then also said they were ordering parts - even before anything was approved, come to find out was a lie because I was asked if I wanted them to order parts via a text message. No final phone call was received, just some text messages which is honestly not professional. Also, when the final paper work was being signed, one of the managers was very rude and seemed agitated that a check was provided for purchase price amount. Come to find out that the vehicle needed shocks, mounts and tires, before it was ready and this was likely his final way of a money grab with extended warranties. DISCLAIMER - Profit margins on car sales are marginal, extended warranty and financing make up dealer revenue. When the car was purchased it was in the middle of being serviced and so these repairs were not built into the cost yet, however the dealer still listed the vehicle for sale on the website. Because of this, I will now have to front an additional $1,400+ for repairs. I did not ask the dealer to fix everything on the car but at least do right by the buyer! I thought the IRA group was large enough to be able to provide exemplary customer service that other smaller dealers can’t always. I was very wrong in my assessment. Discouraged, frustrated and disappointed.

November 17, 2023

I Love coming to this dealer always feel welcome everyone is friendly and very helpful. I give this dealer a 10 More

by Jannett Rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc, Cesare
Report | Print
Nov 21, 2023 -

Ira Acura Westwood responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 17, 2023

Friendly service. Explained the paperwork. Waiting time to be helped was minimal. Always great service & appreciate complimentary car wash. I referred my son to shop @ More

by jsmith9060
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Flaherty
Report | Print
Nov 21, 2023 -

Ira Acura Westwood responded

We are thrilled to hear that you had a friendly experience! Thank you for the referral to your son. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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