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Ira Acura Westwood

Westwood, MA

Overview
Reviews
Vehicles
4.8
1,275 Reviews
Call Dealership (508) 921-1900
View Awards

395 Providence Hwy

Westwood, MA

02090

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Showing 1,275 reviews

January 31, 2024

Service department leaves a lot to be desired. Repeated issues of all sorts. Worth your time to service elsewhere More

by e
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
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Feb 07, 2024 -

Ira Acura Westwood responded

Thank you for your review. I can not find your information in the system, could you please reach out to me at jose.silva@iraacura.com so we can make this right. Thank you, Jose Silva, General Manager

January 30, 2024

No pressure, very easy buying experience. Definitely would recommend to friends. Clyde was very outgoing and aimed to make the experience pleasant. More

by msfallon12
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Clyde Brown, Fernando Lopez
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Feb 01, 2024 -

Ira Acura Westwood responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 29, 2024

The customer service was great, friendly and very professional and knowledgeable about the services I needed. More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Jan 30, 2024 -

Ira Acura Westwood responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 27, 2024

It’s very professional. Customer oriented. Mishandled is the best customer service representative. Go Acura Westwood! More

by Donald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nishan
Report | Print
Jan 30, 2024 -

Ira Acura Westwood responded

Thank you for the kind words Donald! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 27, 2024

The service was excellent. Service advisor was very responsive. He explained everything very clearly. Nice work! More

by GT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Jan 30, 2024 -

Ira Acura Westwood responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 25, 2024

Always an excellent and smooth experience! Marc C always facilitates an efficient and easy appt! They are phenomenal! More

by Judesvoice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Cesare
Report | Print
Jan 25, 2024 -

Judesvoice responded

Always an excellent and smooth experience! Marc C always facilitates an efficient and easy appt! They are phenomenal!

Jan 29, 2024 -

Ira Acura Westwood responded

Thank you for your kind words for our staff, we appreciate it!

January 24, 2024

Always informing if there’s any other diagnostics other than what you’re coming in there for about your car. Great customer service. More

by Vonalisa1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Jan 25, 2024 -

Ira Acura Westwood responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 24, 2024

The service technicians were professional and diligent in diagnosing my vehicle problems. Highly recommend them. More

by thanh.le0363
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nishan Bilazarian
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Jan 25, 2024 -

Ira Acura Westwood responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 23, 2024

Price for labor too much, they did something that was innecesary, i not happy with that More

by melvinmelo1012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service side
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Feb 02, 2024 -

Ira Acura Westwood responded

Thank you for bringing this to my attention. I apologize for what you have experienced as far as the "unnecessary items" completed. I would like an opportunity to fix this and to earn your business, please contact me at 508-921-1921. I look forward to speaking with you. Joseph Sacchetti, Service Director

January 22, 2024

Service department is superb! It’s stressful when your car isn’t running right, but they take the pressure off! Keep you informed thru the process. More

by marcykammer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jan 23, 2024 -

Ira Acura Westwood responded

Thank you for the kind words Marcy! We are very happy to hear that we were able to provide you with an enjoyable experience!

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